No issues except their return policy which you can’t return items! I ordered a bracelet and was in two minds about keeping it or returning it as it wasn’t quite what I expected so wanted to return it... See more
Company replied
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See what reviewers are saying
Ordered some earrings and I was really worried as I've never ordered jewellery online before. Everything was absolutely perfect from start to finish the customer service was excellent. My enquires... See more
Company replied
An absolute pleasure! I am beyond happy with the earrings I have received and the service I have experienced. Customer service deserves 10 out of 5!⭐️ I was updated on tracking in detail the entir... See more
Company replied
I’d never ordered jewellery online before, but using A1 Jewellers has been an exceptionally positive experience. I placed two orders on separate days during the weekend. I was contacted via What's Ap... See more
Company replied
Company details
Written by the company
A1 Jewellers is a family-owned business specializing in high-quality 22ct gold jewellery catering to the South Asian and Middle Eastern diaspora. With a heritage spanning over half a century, we focus on providing a unique blend of tradition, innovation, and exceptional customer service. Our aim is to revolutionize the online gold jewellery shopping experience by addressing issues such as trust, authenticity, and security. We are committed to ethical practices, giving back to the community, and growing our brand by expanding our product offerings and market presence.
Contact info
364 Cheetham Hill road, M8 9LS, Manchsster, United Kingdom
- 01617214924
- khalid@a1jewellers.com
- a1jewellers.com
4.4
Excellent
85 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from A1 Jewellers
Dear Nasreen,
Thank you for your lovely feedback! We're delighted to hear you were pleased with our customer service and quick delivery. We truly appreciate your support and hope to see you shop with us again soon.
– Team A1 Jewellers
Great products and service!
The website is great and the quality of the product is great too as I have purchase from A1 in the past. All the details are clearly visible and no surprises. It is easy to choose the product as the size and availability is easily ascetained from the website.
Communication from A1 is fantastic as well - I get notified by email and WhatsApp so I don't miss any notifications.
July 2, 2025
Reply from A1 Jewellers
Dear Franklin,
Thank you for your continued trust and such a thoughtful review! We’re so pleased to hear that you find our website clear and easy to use, and that our product quality and communication meet your expectations. Ensuring a smooth and transparent shopping experience is very important to us, so your feedback truly means a lot.
We look forward to welcoming you back again soon!
– Team A1 Jewellers
Yes definitely I would order again
Yes definitely I would order again
loved my purchase 🥰
May 30, 2025
Reply from A1 Jewellers
Thank you so much, Noreen!
We’re thrilled to hear that you loved your purchase and would order again — your kind words truly mean a lot to us. We can’t wait to welcome you back for your next A1 experience!
– Team A1 Jewellers
Reply from A1 Jewellers
Thank you so much, Ali!
We truly appreciate your kind words and are glad to hear you were happy with our service. It was a pleasure serving you, and we look forward to seeing you again soon.
– Team A1 Jewellers
The delivery method is safe and secure
May 11, 2025
Reply from A1 Jewellers
Thank you, Sarwat! We're glad to hear you were satisfied with our safe and secure delivery process. If there’s anything we can do to make your next experience even better, we’d love to hear your thoughts.
– Team A1 Jewellers
Excellent customer service and good quality product
Excellent customer service, prompt communication, and super fast delivery.
The piece was beautifully crafted.
April 27, 2025
Reply from A1 Jewellers
Thank you so much for your wonderful feedback!
We’re thrilled to hear you were happy with our customer service, communication, and fast delivery — and even more delighted that you loved the craftsmanship of your piece. It means a lot to us, and we look forward to serving you again soon.
– Team A1 Jewellers
Reply from A1 Jewellers
Thank you, Noby! We’re so glad you enjoyed your shopping experience with us. Wishing you many more happy purchases ahead — we’re always here to help! 😊
– Team A1 Jewellers
Reply from A1 Jewellers
Thank you so much, Simra! We’re so pleased to hear that you were happy with our service and communication. It’s wonderful to know you'll be shopping with us again — we look forward to it! 💛
– Team A1 Jewellers
Earrings and ring 18ct
I can't recommend them enough, very very very professionals, communication was great, great customer service and , most of all , fabulous products as very competitive prices.
March 25, 2025
Unprompted review
Reply from A1 Jewellers
Thank you so much for your amazing feedback! We're thrilled to hear you were happy with our service, communication, and pricing — and that you love your earrings and 18ct ring. Your recommendation truly means the world to us. We look forward to welcoming you back again soon! 💛
– Team A1 Jewellers
great pendent got it very quite wood…
great pendent got it very quite wood byagain thanks john
March 13, 2025
Reply from A1 Jewellers
Thank you, John! We’re so pleased to hear you liked the pendant and had a smooth experience with us. Your support means a lot — we’d love to serve you again soon!
– Team A1 Jewellers
Absolutely happy with the price and…
Absolutely happy with the price and product quality, delivery spot on, highly recommended
February 20, 2025
Reply from A1 Jewellers
Dear Latha,
Thank you for your fantastic review! We're thrilled to hear that you're happy with the price, product quality, and on-time delivery. Your recommendation means a lot to us! We look forward to serving you again soon.
Best regards,
A1 Jewellers Team
I just love jewellery at A1 Jewellers
I just love jewellery at A1 Jewellers. I am always happy with their customer service this is the best gold shop in Manchester. Their pricing is always good and reasonable.
That’s why I keep coming back for more. Thank you so much!
February 20, 2025
Reply from A1 Jewellers
Dear Nina,
Thank you for your wonderful feedback! We truly appreciate your kind words about our jewellery, customer service, and pricing. It means the world to us that you keep coming back for more. We look forward to serving you again soon!
Best regards,
A1 Jewellers Team
Reply from A1 Jewellers
Dear Noby,
Thank you for your wonderful feedback! We're delighted to hear that you had an excellent experience and are happy with your purchase. We truly appreciate your support and look forward to serving you again.
Best regards,
A1 Jewellers Team
I just order gold chain and ear rings…
I just order gold chain and ear rings its really beautiful and very affordable for me through klarna payment .hope I ll buy soon my bracelets. Good service reliable and secure .
July 17, 2024
Unprompted review
Reply from A1 Jewellers
Dear Soha,
Thank you for your wonderful feedback! We're delighted to hear that you love your gold chain and earrings and found our service reliable and secure. We appreciate your support and look forward to helping you find the perfect bracelets in the future!
Best regards,
A1 Jewellers Team
Reply from A1 Jewellers
Dear Shazia,
Thank you for your kind words! We're thrilled to hear that you had a great experience and appreciated our quick delivery. Your support means a lot to us, and we look forward to serving you again in the future.
Best regards,
A1 Jewellers Team
Better avoid buying anything there
This "company" is spamming boards thru fake accounts like Russian mafia.
It hides their identity thru an Italian anonymization service.
What else do you need to know to avoid doing business with that kind of unknown people?
May 4, 2024
Unprompted review
Reply from A1 Jewellers
Dear Reviewer,
We take all feedback seriously; however, after a thorough internal review, we can confirm that we have never had any dealings or customer interactions that resemble the claims made in this comment. This review appears to be unverified and, in our view, potentially malicious or spam-based. The IP address associated with it traces back to Hong Kong, which does not align with any of our actual customer records.
A1 Jewellers is a reputable business with a strong track record of satisfied customers globally. We are committed to transparency, honesty, and providing high-quality service, and we do not engage in any unethical marketing or data practices.
We kindly ask Trustpilot to look into this review further and take the appropriate action.
Sincerely,
A1 Jewellers Team
Very helpful staff who helped me with…
Very helpful staff who helped me with my purchase, will definitely be back again. Have visited few times in a year and always excellent service. Recommend to everyone, all legit and very professional, certificate given and documents. 100% recommend.
April 11, 2024
Unprompted review
Reply from A1 Jewellers
Dear Aliyah,
Thank you for your wonderful review and for being a loyal customer! We're delighted to hear that our team has consistently provided excellent service and that you appreciate the professionalism and authenticity of our jewellery. Your recommendation means a lot to us, and we look forward to welcoming you back again soon.
Best regards,
A1 Jewellers Team
Reply from A1 Jewellers
Dear Artur,
Thank you for your kind words! We're delighted to hear that you're pleased with both our products and service. Your satisfaction is our top priority, and we truly appreciate your support. Looking forward to serving you again in the future!
Best regards,
A1 Jewellers Team
Very beautiful earring
Very beautiful earring, customer service was great, I was shown my order via wattsapp and the postage labels package, I was instructed not to sign or accept if the package was damaged by the customer service, great communication
March 2, 2024
Reply from A1 Jewellers
Dear Nina,
Thank you so much for your amazing 5-star review! We're ecstatic to hear that you love your beautiful earrings and had a positive experience with our customer service team. Ensuring a smooth and transparent process is important to us, and we're delighted that you appreciated being shown your order via WhatsApp and the postage labels package.
Your satisfaction is our top priority and we're glad that our communication met your expectations. Your trust in us is invaluable, and we're grateful for the opportunity to serve you.
If there's anything more we can do to make your experience even better or if you have any questions, please don't hesitate to reach out. Thank you once again for choosing A1 Jewellers. We look forward to serving you again in the future!
Best regards,
The A1J Team
Fast & Excellent Service
I’d never ordered jewellery online before, but using A1 Jewellers has been an exceptionally positive experience. I placed two orders on separate days during the weekend. I was contacted via What's App and shown a picture of the items along with the parcel tracking number. I received both parcels by Tuesday. The packaging was lovely, as two items were gifts.
I would absolutely use them again. The option to use Klarna, items sent securely, and the professionalism of the member of staff who contacted me were all contributing factors to my becoming a repeat customer.
March 5, 2024
Unprompted review
Reply from A1 Jewellers
Dear Shanila,
Your positive & detailed review fills us with gratitude! We're honoured to have provided you with an exceptionally positive experience, especially considering it was your first time ordering jewellery online. Your trust in us means the world, and we're ecstatic to hear that our service and offerings have exceeded your expectations.
The fact that you found our payment option with Klarna convenient and appreciated the secure delivery of your items brings us great joy. Ensuring a seamless and secure transaction process is paramount to us, and we're delighted that it contributed to your satisfaction.
Moreover, your mention of our staff's professionalism and their proactive communication throughout the process is truly humbling. We take pride in keeping our customers informed every step of the way, and we're thrilled to hear that it made a positive impact on your experience.
We're immensely grateful for your decision to become a repeat customer. Your loyalty and satisfaction are the ultimate rewards for us and we're committed to continually providing you with the best service possible.
If there's anything more we can do to enhance your experience or if you have any questions, please don't hesitate to reach out. We're here to serve you with dedication and care. Thank you again for choosing A1 Jewellers!
Best regards,
The A1J Team
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