No issues except their return policy which you can’t return items! I ordered a bracelet and was in two minds about keeping it or returning it as it wasn’t quite what I expected so wanted to return it... See more
Company replied
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No issues except their return policy which you can’t return items! I ordered a bracelet and was in two minds about keeping it or returning it as it wasn’t quite what I expected so wanted to return it... See more
Company replied
Ordered some earrings and I was really worried as I've never ordered jewellery online before. Everything was absolutely perfect from start to finish the customer service was excellent. My enquires... See more
Company replied
An absolute pleasure! I am beyond happy with the earrings I have received and the service I have experienced. Customer service deserves 10 out of 5!⭐️ I was updated on tracking in detail the entir... See more
Company replied
I’d never ordered jewellery online before, but using A1 Jewellers has been an exceptionally positive experience. I placed two orders on separate days during the weekend. I was contacted via What's Ap... See more
Company replied
A1 Jewellers is a family-owned business specializing in high-quality 22ct gold jewellery catering to the South Asian and Middle Eastern diaspora. With a heritage spanning over half a century, we focus on providing a unique blend of tradition, innovation, and exceptional customer service. Our aim is to revolutionize the online gold jewellery shopping experience by addressing issues such as trust, authenticity, and security. We are committed to ethical practices, giving back to the community, and growing our brand by expanding our product offerings and market presence.
364 Cheetham Hill road, M8 9LS, Manchsster, United Kingdom
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No issues except their return policy which you can’t return items! I ordered a bracelet and was in two minds about keeping it or returning it as it wasn’t quite what I expected so wanted to return it but was told I can’t. Other jewellers allow returns but A1 doesn’t! I’ve purchased two bracelets so far from them but now their return policy has put me off from ordering from them again.

Reply from A1 Jewellers
Great customer service, fast delivery and very competitive prices.
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