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See what reviewers are saying

Rated 5 out of 5 stars

Great service from the engineers which turned up. They diagnosed the problem instantly and explained everything in detail to the point I could almost fit the part sin myself next time. I highly recom... See more

Rated 1 out of 5 stars

Just shockingly bad service & simply just scammers! Two weeks of being messed around by this company. They were supposed to relocate a hot tub for me, messaged to say their vehicle had been pull... See more

Rated 5 out of 5 stars

Top rate from start to finish, first rate communication including a text an hour before arrival. My hut tub move was far from ordinary involving a very steep slope but the lads were not daunted, crack... See more

Rated 5 out of 5 stars

I recently had a 12 year old hot tub cut up and removed from my garden. It had to go through the laundry room and garage. It proved very difficult to cut and pouring rain did not help. Kyle and... See more

Company details

  1. Hot Tub Repair Service
  2. Hot Tub Store

Written by the company

WE ARE UK BASED COMPANY SPECIALIZING IN ALL YOUR HOT TUB/SWIM SPA NEEDS. WE SPECIALIZE IN REMOVALS AND RELOCATION OF HOT TUBS. WE HAVE FULLY QUALIFIED TECHS FOR REPAIRS AND SERVICE. COMPETITIVELY PRICED


Contact info

3.5

Average

TrustScore 3.5 out of 5

69 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Jay and the team did a fantastic job…

Jay and the team did a fantastic job with a 100mile tub relocation including a tricky crane lift over a garden wall and shrubs. The team were friendly and helpful, positioning the tub precisely where I wanted it to the centimetre! Recommended.

May 18, 2023
Unprompted review
Rated 5 out of 5 stars

I can recommend these guys

I can recommend these guys. I've recently moved and they moved my hot tub. Converted to a heat source pump that runs cheap and efficient. Also repairs done and new lid was delivered. One happy lady

June 9, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service. So quick and reliable. Quick turn arround for a hot tub removal, was done within 3 days of the quote.
Was not expensive at all, and was cheaper than most competors with the quickest delivery time also. Went above and beyond when i asked to bring something else up on the journey. Both lads who delivered was brilliant, got the hot tub safe to us. 5 star, cannot fault at all.

May 18, 2023
Unprompted review
Rated 1 out of 5 stars

Horrendous company to deal with.

Horrendous company to deal with.
Bought 2nd hand hot tub from private seller and needed to arrange movement. Very difficult to deal with on the phone and despite giving full details of dimensions of tub and exit route from garden, when they arrived they then said they couldn't move it as needed Hiab which they didn't have there.
Rude man called to tell me it couldn't be done that day, he wanted payment for their inconvenience but would return the following week to do the Hiab move.
Despite chasing daily for an update on when this would happen heard nothing back from them.
Have made alternative arrangements with a different company who are much easier to deal with.

*Amendment - the rudeness was from the person we were speaking to on the phone, not the guys who arrived to do the move. They were very polite.

June 1, 2023
Unprompted review
Hot Tub Movers logo

Reply from Hot Tub Movers

Hi Suzanne. Your partner phoned for a relocation in Scotland. We are Chesterfield. 5 hours to your address. I gave your a partner an excellent price based on us doing it the next day as we was already up North so we could tie it in. We agreed on the price and I mentioned 3 times what clearance was needed. All agreed and booked. Usually we take a 50% deposit but we didn’t with it being a quick turnaround. My lads arrived next day and the access was not clear. They checked the route. No one was rude. My lads get praised every job for doing the best they can, being tidy and helpful during the process of any job. They phoned me about it, I said we can do the HIAB but will have to work out price. I then told you when and the cost and asked you for £100 for the visit today which was wasted. Usually a 50% deposit is non refundable but we didn’t take a deposit. Our fault. Unfortunately our HIAB van is broken down and still out of use. We couldn’t do the job intended and you messaged me before I could tell you this saying you have someone else to do it.
This is not our fault. I understand reviews completely but I find this false.
Have a great day.

Rated 5 out of 5 stars

we live in Norfolk

we live in Norfolk. called to get a price for hot tub re-location as they came recommended by the company we purchased our hot tub from. called to make arrangements and they happened to be in the area that day and our hot tub was collected and relocated within 7 hours of me contacting them. absolutely fantastic service and guys who came to do the move for us were very professional and very helpful. thanks again for fitting us in last minute, we won’t try and do it ourselves again.

April 24, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant moved a hot tub from a tricky…

Brilliant moved a hot tub from a tricky place no issues at all then had cleaned and serviced by them as well I have no hesitation about recommending them and I will certainly be using them again for any hot tub service or repair needed thank you so much

April 3, 2023
Unprompted review
Rated 5 out of 5 stars

Hot tub removal

We needed a hot tub removing from our back garden. a2b were extremely responsive and did the job efficiently and quickly. I would highly recommend this company.

April 1, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. We needed our hot tub moved and serviced and A2B tubs offered a great price and were available in good time. The engineers who came were so kind and helpful and got the job done without any fuss. I would thoroughly recommend this company.

February 14, 2023
Unprompted review
Rated 5 out of 5 stars

My Tidal Fit swim spa

My Tidal Fit swim spa, one month out of warranty from another supplier, broke. Their 'laid back' response, "We'll have to order a new circulation pump from the manufacturer cost £185 plus £180 to fit. We don't know when it will arrive but have booked a provisional visit in ten days time in case the pump has arrived by then."
I rang A2b tubs late on Friday afternoon and explained the situation. At eight o'clock on Monday morning two engineers arrived from A2b tested the swim spa and fitted a new heater coil. "Nothing wrong with the pump," they explained. Total cost of the repair £200 including parts and labour. Staggering since I'm in South-Wales and the engineers travelled from Chesterfield. Excellent, honest service from A2b which I cannot fault.

January 30, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service 5 *

Fantastic service 5 *. Answered my query quickly, surprised at how many companies that just don't get back to you, diagnosed the issue and were here when they said they would be. Thanks so

January 25, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service carried out promptly…

Excellent service carried out promptly and very efficiently with photos and videos to show me what was done, as hot tub is in a holiday let and I couldn’t be there. Very easy to communicate with.
Competitive price too.
Would definitely use again
Lorraine Burnet

January 11, 2023
Unprompted review
Rated 5 out of 5 stars

Superb hottub repair service

Honest open pricing for call out and diagnosis,followed by a fair price to rectify the fault. All communication was excellent, and all technicians were professional, knowledgeable, curtious, and a pleasure to deal with. Would use again and recommend without hesitation. Thank you

January 10, 2023
Unprompted review
Rated 5 out of 5 stars

Great service great price fast and efficient

The company managed to book me in within two days of me enquiring. The staff were very helpful and kept all parties in the know when the they arrive to collect the hot tub and drop off the hot tub give a call when they were 4mins away. They were fast and efficient. Would 100% recommend or used again for relocation or servicing of my hot tub. Big thanks to Ryan and the Aiden.

December 14, 2022
Unprompted review

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