Started on 12/1. They estimated 6 days. It is now 12/28 and they are not done. Their "estimate" was $1,400 short. Somehow 3 tiles were broken the day after installation. They said the transitions woul... See more
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Ordered my flooring from these guys could not fault them. Delivery arrived following day, flooring is absolutely lovely, quality is brilliant. Website pictures don’t do the flooring justice. Would hig... See more
Company replied
Answered questions and quick delivery had a couple of underfloor laminate tiles missing. Rang them and they were couriered out the next day delivered. Highly recommend for service and prices... See more
Company replied
Ordered wooden flooring on line. Product was exactly as advertised and is really good quality. Product was delivered within the time scale stated and the delivery person was extremely helpful. Would d... See more
Company replied
Company details
Written by the company
selling of carperts, laminates, and other flooring, including artificial grass!!!
Contact info
Unit 4b, Riverside Business Park, Royd Ings Avenue,, BD21 4BY, KEIGHLEY, United Kingdom
- 03316300250
- info@a2zfloors.co.uk
- a2zfloors.co.uk
4.3
Excellent
167 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The prices were very competitive and…
The prices were very competitive and all 6 acoustic panels seem pretty good quality with no damage.
January 23, 2025
Reply from A2Z Floors
Thank you for your fantastic review! We’re delighted to hear you found our prices competitive and that all six acoustic panels arrived in perfect condition with great quality. Your feedback means a lot to us, and we’re glad we could meet your expectations.
Thanks for choosing A2Z Floors!
Excellent wall panels purchased
Good product, good colour choices , and decent company to deal with
February 6, 2025
Unprompted review
Reply from A2Z Floors
Thank you for your great review! We're so pleased to hear you’re happy with the product, the colour choices, and your experience with A2Z Floors. It’s always our goal to provide quality products and excellent service.
We really appreciate your support and look forward to helping you again in the future!
Delivery was fast and called ahead with…
Delivery was fast and called ahead with ETA.
Product was great quality and super easy to install
January 23, 2025
Reply from A2Z Floors
Thank you for your fantastic review! We're delighted to hear you were happy with the fast delivery, the courtesy call with the ETA, and the quality of the product. It’s great to know the installation was super easy too—that’s exactly what we aim for!
Thank you for choosing A2Z Floors!
Reply from A2Z Floors
Thank you for your wonderful review! We're thrilled to hear you were pleased with the brilliant quality of our product and had a great experience with our delivery team. We’ll be sure to pass on your kind words to the driver!
We really appreciate your support and look forward to serving you again soon.
Excellent delivery experience
Excellent delivery experience, 4 damaged boards out of 8 packs, but contacted support advising may need replacement but possibly manage with cuts and happy to be contacted and provide replacement if required.
Excellent customer care, support and a pleasure to deal with, will use again and recommend. Thank you
January 22, 2025
Reply from A2Z Floors
Good afternoon,
Thank you so much for your kind review! We’re delighted to hear you had an excellent delivery experience and that our customer care team was able to support you effectively.
We’re sorry to hear about the damaged boards, but we really appreciate your understanding and flexibility. Should you find that you need any replacements, please don’t hesitate to reach out—we’ll be more than happy to assist.
It’s been a pleasure to serve you, and we look forward to helping you again in the future. Thank you for recommending A2Z Floors!
Kind regards,
The A2Z Floors Team
It was the nearest i could get to white…
It was the nearest i could get to white at a good price delivery was quick
January 20, 2025
Reply from A2Z Floors
Good afternoon,
Thank you for your review! We’re glad to hear you found the perfect product at a great price and that your delivery was quick.
If you need any further assistance in the future, we’re always here to help. We look forward to serving you again!
Kind regards,
The A2Z Floors Team
Reply from A2Z Floors
Thank you for your positive review! We're delighted to hear that your order was delivered quickly and that you're pleased with the quality of our product.
We really appreciate your support and look forward to serving you again in the future!
Kind regards,
The A2Z Floors Team
Super fast service - quality carpey
Super fast service. Ordered Sunday afternoon, delivered the following day. Good quality carpet too. Highly recommend and will certaonly use in the future
January 19, 2025
Reply from A2Z Floors
Thank you so much for your fantastic review! We're thrilled to hear you were impressed with our super-fast service and the quality of your carpet.
Your recommendation means a lot to us, and we’re delighted to know you’ll be using A2Z Floors again in the future. We look forward to serving you next time!
Kind regards,
The A2Z Floors Team
Excellent experience with A2Z floors
Excellent experience with A2Z floors
Purchased all flooring to refit a 3 bed bungalow , grippers , 12 mm underlay and carpet
Very competitive prices good communication and really fast delivery ( friendly driver )
Highly recommend will use again
January 19, 2025
Reply from A2Z Floors
Thank you so much for your fantastic review! We're delighted to hear you had an excellent experience with A2Z Floors. It’s great to know you were happy with our competitive prices, smooth communication, and fast delivery—our drivers will be pleased to hear your kind words!
We truly appreciate your recommendation and look forward to serving you again in the future.
Kind regards,
The A2Z Floors Team
Reply from A2Z Floors
Thank you for your great review! We’re thrilled to hear you found the ordering process easy, the delivery smooth, and that you’re pleased with the quality of your underlay.
We really appreciate your feedback and look forward to serving you again in the future!
Kind regards,
The A2Z Floors Team
Reply from A2Z Floors
Thank you for your positive review! We’re delighted to hear you’re pleased with the quality of our product and that it arrived well packaged.
We truly appreciate your support and look forward to assisting you again in the future!
Kind regards,
The A2Z Floors Team
Dreadful service
After ordering a sample and waiting 2 weeks for it to arrive I found it was just an empty package. I called and was given an apology and told that another one would be sent, it’s now been nearly two weeks and I have received nothing. Due to this appalling service I have now ordered the product from another company and received the product in 48 hours
January 2, 2025
Reply from A2Z Floors
Good afternoon,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your disappointing experience with our sample service. This is certainly not the level of service we aim to provide at A2Z Floors.
All our free samples are sent via couriers to ensure they reach our customers promptly and securely. However, we understand that errors can sometimes occur during transit, and we sincerely apologise for the inconvenience this has caused you. We also regret that the replacement sample did not arrive as expected, which understandably added to your frustration.
Your feedback has been shared with our team to help us improve our processes and prevent similar issues in the future. We truly value your input and hope you might consider giving us another opportunity to serve you better in the future.
Kind regards,
The A2Z Floors Team
Great item.Thank you
January 2, 2025
Reply from A2Z Floors
Good afternoon,
Thank you for your kind review! We’re so pleased to hear you’re happy with your item.
We appreciate your support and look forward to helping you again in the future!
Kind regards,
The A2Z Floors Team
Great customer service
Great customer service, delivered when advised. Products just what I wanted.
January 2, 2025
Reply from A2Z Floors
Good afternoon,
Thank you for your wonderful review! We’re delighted to hear you were pleased with our customer service, prompt delivery, and that the products were exactly what you wanted.
We truly appreciate your support and look forward to assisting you again in the future!
Kind regards,
The A2Z Floors Team
Very pleased with floor love the colour…
Very pleased with floor love the colour good communication with delivery .
January 2, 2025
Reply from A2Z Floors
Thank you for your lovely review! We’re delighted to hear you’re very pleased with your flooring, love the colour, and had a positive experience with our delivery communication.
We truly appreciate your support and look forward to assisting you again in the future!
Kind regards,
The A2Z Floors Team
Good, but could do a bit better in communication
I would have given five stars for the products and delivery, but three stars for communications.
However, I did make a web order a couple of days before the xmas break (22/12/25) and after paying up, I did not receive what the lead time for delivery would be until 10 days after i made the order.
The reason was the company was on holiday for the break. That's fine, but a notice on the website and on their voicemail message saying so would have made me a lot less grumpy. Little things like this can make all the difference in a punters experience and requires little or no effort from the vendor. It is called managing expectations.
Having said that, right after the break (assuming well recovered from xmas frivolities) they were right on the ball. Shame because one little message would have saved them several emails, text messages and a couple of phone calls on catch up.
January 2, 2025
Reply from A2Z Floors
Good afternoon,
Thank you for taking the time to leave such detailed feedback. We’re pleased to hear you were happy with the products and delivery, but we sincerely apologise for the communication issues you experienced around the Christmas break.
We completely understand how frustrating it must have been not to receive timely updates, and we truly appreciate your suggestion about adding a notice on our website and voicemail. This is valuable feedback, and we’ll certainly take it on board to help manage expectations better in the future.
We’re glad to know that once we were back, everything was handled promptly, and we hope to have the opportunity to provide you with a smoother experience next time.
Kind regards,
The A2Z Floors Team
Was a good price and was delivered on…
Was a good price and was delivered on time and was what I expected
January 2, 2025
Reply from A2Z Floors
Thank you for your positive review! We’re delighted to hear you were happy with the price, prompt delivery, and that the product met your expectations.
We truly appreciate your support and look forward to assisting you again in the future!
Kind regards,
The A2Z Floors Team
Really good underlay
Really good underlay. Cheap and good quality. Fast delivery too
January 16, 2025
Unprompted review
Reply from A2Z Floors
Good afternoon,
Thank you for your great review! We’re thrilled to hear you’re pleased with the quality of the underlay, found it affordable, and received it quickly.
We truly appreciate your support and look forward to assisting you again in the future!
Kind regards,
The A2Z Floors Team
Arrived quicker than the given date
Arrived quicker than the given date, polite and friendly delivery driver.
January 2, 2025
Reply from A2Z Floors
Thank you for your kind review! We’re delighted to hear your order arrived earlier than expected and that you had a positive experience with our polite and friendly delivery driver.
We truly appreciate your support and look forward to assisting you again in the future!
Kind regards,
The A2Z Floors Team
Excellent customer service and very…
Excellent customer service and very friendly helpful staff. The items are fabulous value for money
January 2, 2025
Reply from A2Z Floors
Good afternoon,
Thank you for your fantastic review! We’re thrilled to hear you had an excellent experience with our friendly and helpful team, and that you found our products to be great value for money.
We truly appreciate your support and look forward to assisting you again in the future!
Kind regards,
The A2Z Floors Team
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