Aaabeds Reviews 221

TrustScore 1.5 out of 5

1.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

DO NOT ORDER FROM THIS COMPANY! The poor quality of the bed was absolutely shocking! Eventually got a collection but had to wait two months for a refund and only because I chased them. The... See more

Rated 1 out of 5 stars

Not good. Mattress arrived and had a greasy feeling to it, left an unpleasant substance on our hands. It's a child's mattress so this is worrying. Communication slow and poor. No one answers the phon... See more

Rated 4 out of 5 stars

Quick contact made to arrange delivery. Bed arrived quickly although after agreed time slot on delivery day due to motorway accident which was out of their control. Bed as described except holes in... See more

Rated 1 out of 5 stars

DO NOT ORDER! I ordered 2 luxury mattresses!! When the arrived I refused delivery as the were nothing like the advertised pictures! Cheap fabric poor quality! I then requested the correct ones to be s... See more

Company details


Contact info

1.5

Bad

TrustScore 1.5 out of 5

221 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Comfortable bed, great sleep!

I ordered the Royal Memory Foam Sprung Divan Bed. It is well made and so comfortable, the mattress feels perfect, no problems sleeping and no aches or pains from it. Delivery was quick and the driver was very helpful. The price was very reasonable. I highly recommend ordering from this company.

March 26, 2021
Rated 4 out of 5 stars

Thank you.

Thank you.
My legs were not delivered with the bed but when I emailed I was sent them straight away.
The bed is beautiful.
Thank you

March 26, 2021
Rated 1 out of 5 stars

Very poor customer service

Very poor customer service. Phone never gets picked up. When bed was delivered a piece was missing. Was told it was going to be sent with express delivery and arrived within 2-3 days. Had to wait a whole other week for that one piece. No one got in touch with me to inform me. I couldn't get through the customer service line so I had to call the driver and ask for the status of the missing piece.

March 25, 2021
Rated 5 out of 5 stars

Excellent high quality bed.

Excellent high quality bed and comfortable mattress. The only thing which Could be improved on is please don’t put a massive sticker on the bed frame, it was really difficult to get off and I’ve now been left with a big sticky mark on the bed frame.

March 25, 2021
Rated 1 out of 5 stars

In my experience

In my experience, this company were quick to take my money but do not respond to phone calls, emails, or their messaging service. No goods have arrived. I have got my credit company involved now.

March 25, 2021
Rated 5 out of 5 stars

Absolutely Brilliant

Absolutely Brilliant. From Customer service, to being kept up to date, to delivery and product. I would deffo use you again. Thought the complimentary face coverings was a great touch.

March 25, 2021
Rated 5 out of 5 stars

I was worried after reading some of…

I was worried after reading some of these reviews but everything has been brilliant. When we made our order we were told 8 to 10 working days for delivery. We received a phone call to tell us our bed would be delivery after 12pm and was delivery at 2pm. The bed went together lovely. We are very happy with our service and wouldn’t think twice about ordering again from AAA BEDS.

February 7, 2021
Unprompted review
Rated 1 out of 5 stars

Do not use this company

Do not use this company. I ordered a bed from them 7 months ago. Yesterday the bed split. It wasnt being used, the leg just snapped and pushed through. The only way they will consider a fix or replacement is if I Return the bed, Which leaves me with nothing to sleep on. And as it has been 7 months, i dont have the original packaging they would deduct 50% off. Cost is not everything people.

December 20, 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look