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Rated 1 out of 5 stars

Avoid AACARS Thessaloniki – Scam Alert We booked a 2-week rental with AACARS and they canceled our booking just because we missed their airport pickup shuttle – even though their office is less... See more

Rated 1 out of 5 stars

AAcars Thessaloniki: Never again. When returning the rental car, a scratch was noticed which I was able to refute with a photo clearly showing it was already there when I picked up the car. To my s... See more

Rated 5 out of 5 stars

AACars made my car rental experience a pleasure. The comprehensive insurance and no hidden fees gave me peace of mind and the shuttle service was a big plus. They've brand new cars and so many options... See more

Rated 5 out of 5 stars

I have been in AAcars 3 times in the last 7 months, excellent service, friendly and professional staff. Everything is included in the price and no extra insurances. Also, if you are lucky or if you a... See more

Company details


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3.3

Average

TrustScore 3.5 out of 5

126 reviews

5-star
4-star
3-star
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1-star

Replied to 4% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

One of the best car rental services…

One of the best car rental services I've used. From airport pickup to handing over and returning the car the whole process was very smooth and hassle free. They played a big role in making our recent visit to Greece a memorable one. I'll use their services again for sure.

July 9, 2024
Unprompted review
Rated 5 out of 5 stars

AACars made my car rental experience a…

AACars made my car rental experience a pleasure. The comprehensive insurance and no hidden fees gave me peace of mind and the shuttle service was a big plus. They've brand new cars and so many options to choose from. Their staff is very friendly and they're very responsive. Overall, I'm extremely happy with their service.

July 3, 2024
Unprompted review
Rated 5 out of 5 stars

Super easy and fast rental process with…

Super easy and fast rental process with these guys. There are no hidden charges and unexpected surprises. I got to their location within 3-4 minutes from the airport, I didn't knew they also offer a free shuttle bus service otherwise I would have used that but I'll surely use it next time. Their cars are in excellent quality and new. 10/10 service!

July 10, 2024
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience with…

I had a fantastic experience with AAcars. The staff were friendly and the car was in excellent condition. They are located within a few minutes of the airport which is very convenient

July 9, 2024
Unprompted review
Rated 5 out of 5 stars

The staff at AACars were super friendly…

The staff at AACars were super friendly and the free shuttle service from the airport was a nice touch. Their service is very reliable, my local Greek friend recommended them to me when I asked her about a car rental service. I'm very satisfied and happy with their service and I didn't faced any issues with the car, it was in great condition.

July 4, 2024
Unprompted review
Rated 5 out of 5 stars

AACars offers fantastic customer…

AACars offers fantastic customer service. The wide range of vehicles ensures there's something for everyone. I was praticularly impressed with their luxus models for special occasions.

July 3, 2024
Unprompted review
Rated 4 out of 5 stars

We ordered a car form aacars and…

We ordered a car form aacars and everything was smooth. Fast shuttle bus from and to airport. Free bottle of waters while we waited 10-15 minutes in their office and the team was very very friendly. The best part was that they did not asked us to pay extra ''insurance'' like other companies do. Thanks guys!

May 16, 2024
Unprompted review
Rated 1 out of 5 stars

Total SCAM

Total SCAM. Search for another company to rent a car. They leave a family at the airport unless we would pay 150! Euros fine (which was 75% of the amount we had to pay for the car for 2 weeks). Ridiculous! No car and no money back.

Please read their reply to see their immature behavior.

June 1, 2024
Unprompted review
AAcars logo

Reply from AAcars

Let’s go again, after your 2nd rude review:

Read your voucher before making a trip, especially when you have kids!

We don't make money with your €150. (and it was not a “fine” - check our review at least, it is shorter to read than your voucher)

We try to accomplish our goals by providing economical prices, with new vehicles, free transport to and from the airport with our own van, with an average waiting time of 7 to 14 minutes, also with the immediacy of vehicle replacement wherever our customer is in Greece, but also of our friendly staff.

Unfortunately, you showed up after 7 hours, from the time you had stated, you did not inform anyone about the impending 7 hour delay and we the “scam” company, gave the vehicle to another customer, as after many calls from us you did not respond.

Contact your agent regarding your refund.
You were never our customer.
You did not take any car by our company, because you failed to be in your time.
You arrived 7 hours later and you call us a scam.


We do not know what is more sad: making multiple reviews in every website at your vacations, or being 7 hours late and calling a company scam?




Rated 1 out of 5 stars

Scam company!! Choose and you gonna regret!

Dont use this company got a car with service lamp, tire and anti spin lamp was on.
They said that its no problem, ”The mechanic forgot too take it away”

Order a babychair and it was too diry too use.

Dident take the car, they took the deposit of 1400 euro and I got it back 3 months later and lost 100 euro beacuse its not the same rate anymore.

Dont use this company you will only have problem.

Fraud company!!!!!!

September 9, 2023
Unprompted review
Rated 1 out of 5 stars

Unsafe Vehicule

We highly do not recommend this rental company.
This rental company gave us a vehicle with a deflating right front tire. We reported the problem to them, but they didn't offer us a replacement vehicle, only to re-inflate the tire and check its pressure. Although we re-inflated it at the service station, the tire finally burst on the last day. Not only was this uncomfortable, it also put our family at risk.
In addition, the car seat we were provided with was extremely dirty, and its foam was showing signs of decomposition. We categorically refused this seat, before the staff offered us a second one in a more suitable condition.

September 15, 2023
Unprompted review
Rated 1 out of 5 stars

0 stars - do not trust!!!

Would give 0 stars if that was an.option.This car company commits FRAUD. Do not hire from them!!! I recently took a trip to Thessonaliki and hired a Nissan Micra. I ended up waiting over an hour with my disabled mum at the airport waiting for the pick up vehicle. I tried calling the office but had no answer. Another driver waiting for passengers managed to contact the AA Cars driver who does the pick ups and he eventually arrived blaming Economy Bookings for the issue of not having my contact details to call me. I got to the car eventually but it looked rough and i noted all the existing damage on the sheet which was everywhere. But as we were all tired after waiting around and it was dark and also very ate and I drove the car but struggled on the motorway as there was an issue with headlights being very dim and I could barely see the road. I had to drive all the way for 2 hours with by finger on full beam. I messaged them on the emergency WhatsApp number the next day but no one replied. The office rep also said i was covered for damage when i had paid for my booking in the office as i specifally asked him to check. I didn't drive the car again until I returned the car to the office as it didn't feel safe. I returned the car intact after driving slowly back to the AA office and the office staff member said they were happy with it and even returned me to the airport for my flight IN YHE SAME HIRE CAR. The car was already in bad shape and now they have taken €1400 from my credit card account with no correspondence or email to show proof and had also said the car was returned okay. I was told the deposit at the point of payment was only a formality in case i didn't return the car - the car wasnt even worth that amount !!! They didn't identify any issues or mention any damage on my return. After seeing the money withdrawn from my account I called the emergency no but they are not answering my calls and put the phone down when I called the office to ask why they took my deposit after a month. I was upset and wanted an explanation and only asked to speak to someone who could help. Their reply was terrible and upsetting. I've contacted my bank and am taking legal advice. I will report this everywhere I can as their reviews say something else to how they actually operate. Don't make the same mistake as this is really stressful - I feel robbed.

September 8, 2023
Unprompted review

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