I order XS and S but it's quite big it's not feel to me its small size but tag said its small make sure don't make long dress baggy some girls like fitted long dress plz work on it as well
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Review summary
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The outfit i ordered was wayyyyy too big despite it being an extra small. It's quality was not like in the picture, was very thin. However, it did arrive quick and when I sent it back, I was given an... See more
Company replied
I ordered a few salwaar trousers to wear with tops I already own. However, the fabric wasn't what I expected so I returned the items. Customer service was great. I paid for a signed for service with... See more
Company replied
Fast service and a repeat dress but in a different colour. Actually, I would deduct half a point, as the stitching down one side is wonky but I can in this instance live with it.
Company replied
Company details
Written by the company
Established in 2020, this modest wear brand was established by the family to pay homage to their mother who lost her battle to cancer in 2018. This brand reflects her personal style. Aapa’s has quickly established itself as a trend setter and the production has quadrupled in size in under 2 years to meet with increasing customer demands.
Contact info
Unit 6-8, Campus Road, Listerhills Science Park, BD7 1HR, Bradford, United Kingdom
- 01274 505050
- customerservice@aapasonline.com
- aapasonline.com
3.9
Great
273 reviews
Replied to 29% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had brown marks on my scarf and when…
I had brown marks on my scarf and when I contacted customer services via email I received no reply. Poor service!
May 6, 2024
Reply from Aapas Modestwear
Hi,
Thank you for your review.
We always strive to provide the best service we can, Please be assured that Janan values all our customers' feedback. We sincerely apologise for the inconvenience this may have caused to you and appreciate your patience in this matter. We are trying to contact you to resolve the issue but are unable to get in touch.
Can you please email customerservice@janan.co.uk or on 01274 505050 and we will try our best to resolve the issue.
Kind regards,
Aapas
sales and refund
I bought a product a few days before the sale and emailed for a difference in price rather than returning the product and re purchasing it .they called me and refunded me the price difference!
The Abaya was lovely too.
May 6, 2024
Reply from Aapas Modestwear
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer.
We try to provide the best for all our customers.
Thank you for shopping with Aapas.
Kind Regards,
AAPAS Customer Service
Reply from Aapas Modestwear
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer.
We try to provide the best for all our customers.
Thank you for shopping with Aapas.
Kind Regards,
AAPAS Customer Service
Well its bit crap if u don't have the…
Well its bit crap if u don't have the item in store u have to order it ..with not being sure with the sizes I had to order small & medium had to return one it cost £5,99 to return ..not worth it...so I won't be ordering again ..not happy at all .they shid do free delivery .
April 17, 2024
Reply from Aapas Modestwear
Hi,
Thank you for your review.
We always strive to provide the best service we can, Please be assured that Janan values all our customers' feedback. We sincerely apologise for the inconvenience this may have caused to you and appreciate your patience in this matter. We are trying to contact you to resolve the issue but are unable to get in touch.
Can you please email customerservice@janan.co.uk or on 01274 505050 and we will try our best to resolve the issue.
Kind regards,
Aapas
Exactly as described
Exactly as described. Only thing was that it was see through in the sunlight so does require a slip dress or clothes underneath.
April 3, 2024
Reply from Aapas Modestwear
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer.
We try to provide the best for all our customers.
Thank you for shopping with Aapas.
Kind Regards,
AAPAS Customer Service
Reply from Aapas Modestwear
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer.
We try to provide the best for all our customers.
Thank you for shopping with Aapas.
Kind Regards,
AAPAS Customer Service
Reply from Aapas Modestwear
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer.
We try to provide the best for all our customers.
Thank you for shopping with Aapas.
Kind Regards,
AAPAS Customer Service
I got a different shade to the colour I…
I got a different shade to the colour I ordered. I saw another review saying the same thing before I ordered it but I decided to give them the benefit of the doubt. Please send the same shade as the one on the website
April 1, 2024
Reply from Aapas Modestwear
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer.
We try to provide the best for all our customers.
Thank you for shopping with Aapas.
Kind Regards,
AAPAS Customer Service
Happy
Was really happy with my kaftan and it arrived before Eid. Thank you for the fast service 🤩
April 5, 2024
Reply from Aapas Modestwear
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer.
We try to provide the best for all our customers.
Thank you for shopping with Aapas.
Kind Regards,
AAPAS Customer Service
Good quality
Good quality, arrived on time and very nice items which look great. Sizing was fine for me for the abaya but for the kaftan I had to size down
April 5, 2024
Reply from Aapas Modestwear
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer.
We try to provide the best for all our customers.
Thank you for shopping with Aapas.
Kind Regards,
AAPAS Customer Service
Affordable & modest clothing for all…
Affordable & modest clothing for all women. A company who does not support the genocide in Palestine. The pictures on the website are true the actual clothing. If you can start making them in young girls sizes too that would be great so I can twin with my girls! Both the kaftans I ordered are beautiful.
April 5, 2024
Reply from Aapas Modestwear
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer.
We try to provide the best for all our customers.
Thank you for shopping with Aapas.
Kind Regards,
AAPAS Customer Service
This was my first order from AAPAS and…
This was my first order from AAPAS and it was for Eid.
Service: 10/10 prompt response and fulfilled my request. Refund processed promotly too for my unwanted sizes.
Product: 10/10 I loved my outfit and so did my mum. Quality and for the price is unbeatable.
Loyal customer here! Thank you!
April 3, 2024
Reply from Aapas Modestwear
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer.
We try to provide the best for all our customers.
Thank you for shopping with Aapas.
Kind Regards,
AAPAS Customer Service
The Perfect Outfit
I was looking fot an outfit for a special occasion and saw this one that I really admired so I went for it. Loved the colour and the simplicity of it as I didn't want a heavy design. Material is lovely, sit's beautifully and looks great on. Thanks Aapas
March 21, 2024
Reply from Aapas Modestwear
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer.
We try to provide the best for all our customers.
Thank you for shopping with Aapas.
Kind Regards,
AAPAS Customer Service
Reply from Aapas Modestwear
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer.
We try to provide the best for all our customers.
Thank you for shopping with Aapas.
Kind Regards,
AAPAS Customer Service
I haven’t even received it
I haven’t even received it. It’s sitting at Romford MC for the last few days although I paid for standard 48hour delivery.
March 21, 2024
Reply from Aapas Modestwear
Hi,
Thank you for your review.
We always strive to provide the best service we can, Please be assured that Janan values all our customers' feedback. We sincerely apologise for the inconvenience this may have caused to you and appreciate your patience in this matter.
Following our telephone conversation you have confirmed you received the order after the delay caused i have also issued 10% for your next purchase for any inconvenience caused.
Can you please email customerservice@aapasonline.com or on 01274 505050 and we will try our best to resolve the issue.
Kind regards,
Aapas
Reply from Aapas Modestwear
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer.
We try to provide the best for all our customers.
Thank you for shopping with Aapas.
Kind Regards,
AAPAS Customer Service
Reply from Aapas Modestwear
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer.
We try to provide the best for all our customers.
Thank you for shopping with Aapas.
Kind Regards,
AAPAS Customer Service
Not bad
Hijabs are nice quality. I Initially ordered and the hijabs were damaged. Eventually returned and replaced. The whole process took a long time to resolve but happy with the outcome as the new hijab arrived and are in fine condition. Only wish the handling was faster.
March 23, 2024
Reply from Aapas Modestwear
Hi,
Thank you for your review.
We always strive to provide the best service we can, Please be assured that Janan values all our customers' feedback. We sincerely apologise for the inconvenience this may have caused to you and appreciate your patience in this matter.
Following our telephone conversation i have booked a royal mail collection from home for you to return the items for replacement.
Can you please email customerservice@aapasonline.com or on 01274 505050 and we will try our best to resolve the issue.
Kind regards,
Aapas
Repeated poor quality
I regret to say that my experience with this clothing brand has been deeply disappointing. Despite exchanging items due to poor quality, the replacements arrived in the same dismal condition. Communication via email was futile, with multiple attempts yielding no response until resorting to reaching out via Instagram. Even after sending out the items again, the quality deteriorated further. Now, as I wait for a third exchange, I can only hope for improvement. However, if the third attempt fails to meet basic standards, I will have no choice but to sever ties with this brand entirely.
March 15, 2024
Reply from Aapas Modestwear
Hi,
Thank you for your review.
We always strive to provide the best service we can, Please be assured that Janan values all our customers' feedback. We sincerely apologise for the inconvenience this may have caused to you and appreciate your patience in this matter. We are trying to contact you to resolve the issue but are unable to get in touch.
Can you please email customerservice@aapasonline.com or on 01274 505050 and we will try our best to resolve the issue.
Kind regards,
Aapas
The colors are so dull
The colors are so dull, not like in the images, very disappointed
March 22, 2024
Reply from Aapas Modestwear
Hi,
Thank you for your review.
We always strive to provide the best service we can, Please be assured that Janan values all our customers' feedback. We sincerely apologise for the inconvenience this may have caused to you and appreciate your patience in this matter. We are trying to contact you to resolve the issue but are unable to get in touch.
Can you please email customerservice@aapasonline.com or on 01274 505050 and we will try our best to resolve the issue.
Kind regards,
Aapas
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