Abbeygate Insurance Portugal Reviews 961

I would not only like to thank Trustpilot but Abbeygate as well. I recently complained about not being refunded from Abbeygate. Since the time of reporting, a few hours later Ivan from Abbeygate telephoned me personally to understand what my grievance was and to apologise for my customer experience. Abbeygate has made a refund into my account. Ms Claudia Ferreira also apologised for the inconvenience caused. I would not expect anything less from Abbeygate. They have kept a high bar of 5 stars, and I do not see any reason why this should be tainted by 1 complaint, however well received and attended to. Thank you, Ivan. I wish there were more copies of yourself, as you excel in customer care and commitment. Your passion to be the best is very much evident.

The service as always provided by Abbeygate has been exceptional. Sandra is great to deal with and has done an excellent job. A true credit to her company

I’ve insured my Portuguese home with Abbeygate for 10 years and have never had anything but great service.

A very proactive and simple experience to renew our home insurance for another year. Wish everything was as efficient.

Great service , this is my 3rd of renewing both my cars with you,

great service recommended

Rockslide or Landslide two very different occurrences that in my case were misdiagnosed and cause for repudiation of Claim.

Abbeygate has an competitive edge over the other car insurance company. My consultant Francesco was most knowledgeable, spoke English well and had a lot of patience with me. He fulfilled his promises to me and is very approachable. He is always willing and able to assist me with any of the queries I had. I therefore salute Abbeygate on their excellent service delivery. Regards Dr Wilma Mayhew

Sandra was very helpful and sorted a little problem out promptly.

Abbeygate and the team take care of all my insurance needs with super efficiency. Soraia and Claudia were invaluable in helping me with all the red tape associated with relocation from Ireland. 💯

Sandra was extremely helpful and knowledgable, very patient with me! 30/6/25

Excellent service and knowledgeable approach to their business. A large claim we made for fire damage was settled properly in full without fuss or dispute. Fully recommended company and team.

Very helpful and responsive representative, Francisco Borba, who made the whole experience of arranging my Portuguese insurance very straightforward and efficient.

Been with then for several years. No problems with anything so far.

Abbeygate have handled my insurance for ten years and it has been an excellent experience throughout. Today I got a new car and in one short phone call had advice and guidance from Sandra Rodrigues who got me the options and solutions I needed. Very helpful, very professional and an excellent service as always. New policy with me in a matter of minutes. Highly recommended

Thanks again to Sandra from Abbeygate for making my car insurance renewal straightforward with the best cover at a good price really closely aligned with the previous year everything was laid out so the renewal took no time at all altogether another very good experience.

Abbeygate are a good company to deal with, obviously having documents in English is a major benefit of dealing with them. They like to do everything old school by phone, I think in this day and age a renewal should be easier than it is currently. An email with a link to pay if you want to renew is not hard to do and saves time for them as well as the client. Something to think about, but generally very good company.

Thank you so much for helping me Sandra for a quick response for my new car insurance and also helping me with my other requests.
regards Richard

I've been a customer with Abbeygate for 2+ years and never had any problems renewing or buying insurance but I won't be using them again. When my car was hit in an accident by an at-fault driver and I needed help, Abbeygate kept telling me it wasn't their problem to help with as I only have 3rd party insurance.

This was despite the at-fault party's insurer patiently telling me that my insurance company needed to be involved in the mediation, and that I did indeed need to file a claim with my own insurance company in addition to theirs.

In the end it was the other driver's insurance company that helped me contact my own insurer, who arranged my car repairs in the end.

Anyway, all of this delayed the whole process by 2-3 weeks and added a whole bunch of unnecessary stress as I was under the (incorrect) advice of Abbeygate that I shouldn't need to contact my insurance company at all. To add to all of this, I emailed Abbeygate for clarification on the whole process so I understand what to do for next time and they never bothered to reply.

I want to express my sincere gratitude to Artur for his exceptional assistance in setting up our insurance so quickly. His efficiency and meticulous attention to detail made the entire process seamless and completely stress-free for my family and me.

Thanks to Artur’s expert guidance and support our insurance was arranged in no time. His professionalism and dedication truly stood out throughout the process.

It has been a pleasure working with Artur, and I highly appreciate all his help. Thank you again for your outstanding service!