Abbeygate Insurance Portugal Reviews 961

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

As expats in Portugal from South Africa we recently had to take out car insurance for our new car. After contacting several brokers and working through a mountain of paperwork (naturally in Portuguese... See more

Rated 5 out of 5 stars

I wish I'd thought of looking at TrustPilot for reveiws of insurance brokers. Anyway, I ended up lucky to come across Francisco and Abbeygate Insurance, though i did a lot of research. Excellent servi... See more

Company replied

Rated 5 out of 5 stars

Great service as always. Competitive price search done at every renewal. Bonus to receive all correspondence, including policies/wordings etc. in English. Staff are always very helpful. Can’t recommen... See more

Company replied

Rated 5 out of 5 stars

Sandra at Abbeygate is always polite and helpful. She gives plenty of notice that the policy is due and makes sure she is offering us the best deal possible on our renewals. The service is great for u... See more

Company replied

Company details

  1. Insurance Broker

Written by the company

The Way Insurance Should Be


Contact info

4.9

Excellent

TrustScore 5 out of 5

961 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 2 weeks

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Rated 4 out of 5 stars

Buying a used car in Portugal

Buying a used car in Portugal, we received a quote fully comp from Maria within an hour. I always find the price of insurance in Portugal very high compared to what I would have paid in the UK, but, I know that Maria got us the best price with a reputable company. Thanks

April 15, 2025
Unprompted review
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Reply from Abbeygate Insurance Portugal

Thank you so much for your glowing 4-star review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot and motivates us to keep delivering the best service possible.

Rated 5 out of 5 stars

Excellent service

I needed an insurance for my new motorbike and Artur from Abbeygate was able to give me one in spite of it being on a weekend. Everything was explained to me clearly so it was easy on which insurance coverage to select. I highly recommend this company.

May 3, 2025
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Reply from Abbeygate Insurance Portugal

Thank you so much for your glowing 5-star review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot and motivates us to keep delivering the best service possible.

Rated 5 out of 5 stars

5 star service

Excellent service and Sandra was extremely helpful.

May 6, 2025
Unprompted review
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Reply from Abbeygate Insurance Portugal

Thank you so much for your glowing 5-star review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot and motivates us to keep delivering the best service possible.

Rated 5 out of 5 stars

Artur was extremely helpful and very…

Artur was extremely helpful and very professional.
Renewing my policy was seamless and very easy.
Artur explained everything clearly and concisely and answered all my questions 100%.
I am extremely happy with Artur and the services Abbeygate provide.

April 28, 2025
Unprompted review
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Reply from Abbeygate Insurance Portugal

Thank you so much for your glowing 5-star review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot and motivates us to keep delivering the best service possible.

Rated 5 out of 5 stars

After a very difficult period where…

After a very difficult period where Abbeygate were not replying to emails Laura became involved. She quickly updated my account,new premiums paid.
The issue was due to a previous employee who had left the company.
Abbeygate should inform clients of agent changes and certainly remove them from the email system (auto response needed)

April 4, 2025
Unprompted review
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Reply from Abbeygate Insurance Portugal

Thank you so much for your glowing 5-star review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot and motivates us to keep delivering the best service possible.

Rated 5 out of 5 stars

First class service from Yvonne

First class service from Yvonne, nothing was to much trouble.
Highly rated and recomended.

April 22, 2025
Unprompted review
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Reply from Abbeygate Insurance Portugal

Thank you so much for your glowing 5-star review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot and motivates us to keep delivering the best service possible.

Rated 5 out of 5 stars

Communication very good

Communication very good. Helpful

April 18, 2025
Unprompted review
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Reply from Abbeygate Insurance Portugal

Thank you so much for your glowing 5-star review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot and motivates us to keep delivering the best service possible.

Rated 5 out of 5 stars

Great service

Have been insured with Abbeygate for seven years for motor insurance. Sandra is very helpful, as are the rest of the staff. All speak good English which eases the process. Just before renewal I get an email followed by a phone call to complete the renewal. Seamless transaction, I would definitely highly recommend.

April 10, 2025
Unprompted review
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Reply from Abbeygate Insurance Portugal

Thank you so much for your glowing 5-star review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot and motivates us to keep delivering the best service possible.

Rated 5 out of 5 stars

The Abbeygate team

The Abbeygate team, and this year Laura especially, are very professional, thorough and knowledgeable and give you confidence that your insurance matters are in good hands.

April 10, 2025
Unprompted review
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Reply from Abbeygate Insurance Portugal

Thank you so much for your glowing 5-star review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot and motivates us to keep delivering the best service possible.

Rated 5 out of 5 stars

Car insurance renewal

Great price and a quick and efficient service. Five stars.

April 9, 2025
Unprompted review
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Reply from Abbeygate Insurance Portugal

Thank you so much for your glowing 5-star review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot and motivates us to keep delivering the best service possible.

Rated 5 out of 5 stars

Excellent service from Yvonne re cruise specific travel insurance.

We recently received excellent service from Yvonne regarding cruise specific travel insurance. Yvonne found us suitable cover at a reasonable cost and is always available to answer any queries.
We also use Abbeygate for our health cover and receive excellent service from Maria. She recently negotiated a discounted premium on our health policy renewal which we were very happy about.
I highly recommend Abbeygate for all insurance requirements.

April 1, 2025
Unprompted review
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Reply from Abbeygate Insurance Portugal

Thank you so much for your glowing 5-star review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot and motivates us to keep delivering the best service possible.

Rated 5 out of 5 stars

Excellent customer service

Both Artur and Yvonne were extremely helpful in getting our house and travel insurance organised. We also have our car insurance with Abbeygate. It is so helpful to have everything explained in English and all our questions were answered. Nothing was too much trouble.

April 4, 2025
Unprompted review
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Reply from Abbeygate Insurance Portugal

Thank you so much for your glowing 5-star review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot and motivates us to keep delivering the best service possible.

Rated 5 out of 5 stars

Excellent, prompt service!!!

Just moved to Portugal as an "expat" and needed insurance for my new house and new car. I made some research by requesting quotes from four different brokers representing different insurance companies but with the excellent service and prompt replies with clear communication from Yvonne, my choice stopped at Abbeygate. Besides the professional services received, Yvonne got me a reputable 'worry free' insurance company at a very reasonable price compare to quotes received by other brokers. Thanks again Yvonne.
Richard

April 4, 2025
Unprompted review
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Reply from Abbeygate Insurance Portugal

Thank you so much for your glowing 5-star review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot and motivates us to keep delivering the best service possible.

Rated 5 out of 5 stars

Yvonne was really professional and…

Yvonne was really professional and efficient. Sorted travel insurance at a great price.
I can recommend Abbeygate as all of the staff are excellent.

April 2, 2025
Unprompted review
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Reply from Abbeygate Insurance Portugal

Thank you so much for your glowing 5-star review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot and motivates us to keep delivering the best service possible.

Rated 5 out of 5 stars

We have had a good & reliable service

We have had a good & reliable service, again.
Always searching for the best insurance which may not necessarily be the cheapest but better for us.
Staff very pleasant and efficient.

March 21, 2025
Unprompted review
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Reply from Abbeygate Insurance Portugal

Thank you so much for your glowing 5-star review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot and motivates us to keep delivering the best service possible.

Rated 5 out of 5 stars

As always Abbeygate was brilliant at…

As always Abbeygate was brilliant at renewal. The staff are brilliant and dealing with Roberto is very easy, he is a top professional.

March 28, 2025
Unprompted review
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Reply from Abbeygate Insurance Portugal

Thank you so much for your glowing 5-star review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot and motivates us to keep delivering the best service possible.

Rated 5 out of 5 stars

Great service as always

Great service as always. Competitive price search done at every renewal. Bonus to receive all correspondence, including policies/wordings etc. in English. Staff are always very helpful. Can’t recommend highly enough. Thank you Laura and the rest of the team.

March 21, 2025
Unprompted review
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Reply from Abbeygate Insurance Portugal

Thank you so much for your glowing 5-star review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot and motivates us to keep delivering the best service possible.

Rated 5 out of 5 stars

Renewal with Lindsey


I renewed my insurance with Lindsey and she was excellent and easy to deal with.

March 14, 2025
Unprompted review
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Reply from Abbeygate Insurance Portugal

Thank you so much for your glowing 5-star review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot and motivates us to keep delivering the best service possible.

Rated 5 out of 5 stars

Just renewed our car insurance for the…

Just renewed our car insurance for the 3rd year running with Maria, a task made easy by great communication between UK and Portugal, great service.

March 18, 2025
Unprompted review
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Reply from Abbeygate Insurance Portugal

Thank you so much for your glowing 5-star review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot and motivates us to keep delivering the best service possible.

Rated 5 out of 5 stars

Exellent service

Exellent service, as ever, from Abbeygate. Quick response to the badly cracked windscreen and specific instructions as to what I needed to do. Thankyou!

March 12, 2025
Unprompted review
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Reply from Abbeygate Insurance Portugal

Thank you so much for your glowing 5-star review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot and motivates us to keep delivering the best service possible.

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