As expats in Portugal from South Africa we recently had to take out car insurance for our new car. After contacting several brokers and working through a mountain of paperwork (naturally in Portuguese... See more
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I wish I'd thought of looking at TrustPilot for reveiws of insurance brokers. Anyway, I ended up lucky to come across Francisco and Abbeygate Insurance, though i did a lot of research. Excellent servi... See more
Company replied
Great service as always. Competitive price search done at every renewal. Bonus to receive all correspondence, including policies/wordings etc. in English. Staff are always very helpful. Can’t recommen... See more
Company replied
Sandra at Abbeygate is always polite and helpful. She gives plenty of notice that the policy is due and makes sure she is offering us the best deal possible on our renewals. The service is great for u... See more
Company replied
Company details
Written by the company
The Way Insurance Should Be
Contact info
Fonte De Boliqueime Estr Nacional 125 Loja 140 Boliqueime , 8100-070 , Boliqueime , Portugal
- 00351 289 369 254
- portugal@abbeygate.pt
- abbeygateportugal.com
4.9
Excellent
961 reviews
Replied to 66% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sandra at Abbeygate is wonderful
Sandra at Abbeygate is very efficient, helpful, caring and reliable. She is the one I call if I have any insurance queries or if I need any help and she always comes through with what is needed. I would highly recommend her service at Abbeygate to ex-pats in Portugal who need a reassuring and helpful hand.
January 10, 2025
Unprompted review
Reply from Abbeygate Insurance Portugal
Thank you so much for your glowing 5-star review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot and motivates us to keep delivering the best service possible.
Great experience with Francisco
Great experience with Francisco - quick, efficient and complete. Would recommend 100%.
January 27, 2025
Unprompted review
Reply from Abbeygate Insurance Portugal
Thank you so much for your glowing 5-star review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot and motivates us to keep delivering the best service possible.
Excellent customer from Laura Ravera
Excellent customer service from Laura Ravera. Very friendly and professional. Recommended !
January 23, 2025
Unprompted review
Reply from Abbeygate Insurance Portugal
Thank you so much for your glowing 5-star review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot and motivates us to keep delivering the best service possible.
Sandra at Abbeygate is perfect!
January 14, 2025
Unprompted review
Reply from Abbeygate Insurance Portugal
Thank you so much for your glowing 5-star review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot and motivates us to keep delivering the best service possible.
My renewal was handled quickly and…
My renewal was handled quickly and efficiently and all documents provided and accurate. I have always found Abbeygate very professional.
January 15, 2025
Unprompted review
Reply from Abbeygate Insurance Portugal
Thank you so much for your glowing 5-star review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot and motivates us to keep delivering the best service possible.
Sandra at Abbeygate always hits the mark.
Sandra at Abbeygate is always polite and helpful. She gives plenty of notice that the policy is due and makes sure she is offering us the best deal possible on our renewals. The service is great for us as English speakers in Portugal. We would highly recommend Abbeygate to ex pats and others alike
January 18, 2025
Unprompted review
Reply from Abbeygate Insurance Portugal
Thank you so much for your glowing 5-star review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot and motivates us to keep delivering the best service possible.
Great service and I recommend Abbeygate Insurance.
Lyndsey made it so easy to choose the options between 3rd party cover and fully comprehensive cover that it was simple to proceed and make the payment for my annual renewal.
Lyndsey made it so easy to choose the right option.
Later in the week I had issues with the repair to my other vehicle insured with Abbeygate and I called Lyndsey for advice and she took note of the issue and took it upon herself to deal with the issue directly and called me back later in the day with a full answer.
This is great service and I recommend Abbeygate Insurance.
January 17, 2025
Unprompted review
Reply from Abbeygate Insurance Portugal
Thank you so much for your glowing 5-star review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot and motivates us to keep delivering the best service possible.
We received first class service from…
We received first class service from Jack Fowler. He went above and beyond and got us a fantastic deal.
We will certainly be using Abbeygate for our future insurance needs.
January 17, 2025
Unprompted review
Reply from Abbeygate Insurance Portugal
Thank you so much for your glowing 5-star review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot and motivates us to keep delivering the best service possible.
Always use Abbygate for my insurance…
Always use Abbygate for my insurance needs friendly staff always helpful
January 10, 2025
Unprompted review
Reply from Abbeygate Insurance Portugal
Thank you so much for your glowing 5-star review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot and motivates us to keep delivering the best service possible.
Great Service and extremely professional
We were very happy with the great and efficient service and we needed some very specialist insurance for some items which was very well found and actioned quickly!
January 10, 2025
Unprompted review
Reply from Abbeygate Insurance Portugal
Thank you so much for your glowing 5-star review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot and motivates us to keep delivering the best service possible.
Fast, friendly and courteous
Fast, friendly and efficient service. I have been using Abbeygate for my bike and car insurance for the past 4 years and have found them to be courteous and helpful. They also ring with reminders at just the right moment!
January 10, 2025
Unprompted review
Reply from Abbeygate Insurance Portugal
Thank you so much for your glowing 5-star review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot and motivates us to keep delivering the best service possible.
Quick and straightforward service
Quick and straightforward service for renewal of our car insurance by Maria. I was advised of some detail changes to which I agreed and set up another year's insurance. Thanks
January 8, 2025
Unprompted review
Reply from Abbeygate Insurance Portugal
Thank you so much for your glowing 5-star review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot and motivates us to keep delivering the best service possible.
Roberto, Abbey Gate
Clear, quick transaction. Bike insured in a matter of minutes. will definitely be using Abbey gate in the future.
January 7, 2025
Unprompted review
Reply from Abbeygate Insurance Portugal
Thank you so much for your glowing 5-star review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot and motivates us to keep delivering the best service possible.
Excellent service
Excellent service. Sandra Rodrigues was very efficient and helpful in dealing with my house insurance. Recommended.
January 6, 2025
Unprompted review
Reply from Abbeygate Insurance Portugal
Thank you so much for your glowing 5-star review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot and motivates us to keep delivering the best service possible.
Easy & Efficient Renewal Process
The efficiency and thoroughness of the renewal process was to be commended.
December 24, 2024
Unprompted review
Reply from Abbeygate Insurance Portugal
Thank you so much for your glowing 5-star review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot and motivates us to keep delivering the best service possible.
House Insurance
Having insured through Abbeygate Insurance for at least the last 6 years, I recently renewed our household insurance for our home in Portugal. I was very impressed with the Renewals Supervisor, Lindsey Clewer, who was extremely helpful and efficient. When I queried the 15% increase on the previous year’s policy she immediately did some investigating and came up with a comparable policy, underwritten by Lloyd’s, in English, which actually saved me money. How good is that!!!
December 20, 2024
Unprompted review
Reply from Abbeygate Insurance Portugal
Thank you so much for your glowing 5-star review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot and motivates us to keep delivering the best service possible.
Customer service with policy renewal
I have used Abbeygate for 2 years now and have had wonderful service. Fortunately, I haven't needed to contact them for an accident but their customer service staff is always great. I talked with Lindsey Clewer who was helpful, professional, and friendly.
November 18, 2024
Unprompted review
Reply from Abbeygate Insurance Portugal
Thank you so much for your glowing 5-star review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot and motivates us to keep delivering the best service possible.
Car Insurance Renewal
I find Abbeygate very professional and they always try to match or better the previous year’s quote. There is also the advantage of having your insurance documents in English, which in case of emergencies can help. Documents are issued online within 24 hrs of the fee being paid.
December 16, 2024
Unprompted review
Reply from Abbeygate Insurance Portugal
Thank you so much for your glowing 5-star review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot and motivates us to keep delivering the best service possible.
Reply from Abbeygate Insurance Portugal
Thank you so much for your glowing 5-star review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot and motivates us to keep delivering the best service possible.
Very professional and easy/quick Service
December 10, 2024
Unprompted review
Reply from Abbeygate Insurance Portugal
Thank you so much for your glowing 5-star review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot and motivates us to keep delivering the best service possible.
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