Abbey Travel Reviews 

2,626
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 113 reviews, reviewers overwhelmingly had a great experience with this company, consistently highlighting the truly exceptional level of customer care. Customers frequently praise the travel agents for being extremely helpful, professional, and genuinely knowledgeable when organizing holiday packages and trips. Many people note that the entire booking process is fast, very efficient, well-organized, and completely stress-free from start to finish. Some reviewers were not happy with occasional communication issues, missing information, and unconfirmed details encountered during their travel planning. A few consumers also mentioned facing frustrating hurdles such as a lack of accountability and poor support from their assigned agents.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpful, professional, and... See more

Booking process

People report positive experiences with booking process, highlighting that staff are efficient,... See more

Holidays

Customers consistently note positive experiences with holidays, praising the helpful staff and easy planning... See more

Service

Users describe positive interactions with service, highlighting efficient support and unforgettable trip... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting professional agents who listen... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A big thanks to Paul for organising an unforgettable race weekend. Paul organised the Zandvoort F1GP tickets and hotel and listened to all my questions and requests as it was going to be a once off ex... See more

Company replied

Rated 5 out of 5 stars

I booked a Disney holiday for feb 27 with Charlotte and received excellent service so when we were thinking of a cruise I contacted Abbey travel again and was put in contact with Michelle. We always b... See more

Company replied

Rated 5 out of 5 stars

Dealt with Paul to organise a trip to Arsenal V Man City game last month. Paul was extremely helpful, I was really impressed with the promptness of his reply and I had a booking for the game including... See more

Company replied

Rated 5 out of 5 stars

Contact, Joanna, was cheerful. and extremely helpful. She copped on very quickly to what i was looking for and gave a number of options very quickly. Her email response gave me all the information I... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Tour Agency
  6. Tour Operator

Written by the company

"Abbey Travel have been arranging holidays and leisure breaks for Irish travellers for over 40 years. The Irish Travel experts in all things travel! ☀ European Sun Holidays 🏙 European City Breaks 🏰 Official Disneyland Paris Packages 🛳 Cruise Holidays 🚵‍♀ Adventure Trips and Tours ⚽ Sports Travel Packages 🇺🇸 USA, Worldwide, Honeymoons & more Abbey Travel is an award winning travel agency, recently winning the title of Ireland’s Leading Travel Agent 2020, 2021 & 2022. At Abbey Travel we offer package holidays and curated tours to all your favourite destinations with flights, accommodation & expert advice ✈🛏


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,626)

108 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Western Canada …

Went to Western Canada on a self drive trip with partner & teenage children. Yvonne was always helpful, very quick to reply to any queries & equally quick to resolve any changes I requested. The trip went very well, thanks to Yvonne's planning & hotel recommendations.

April 26, 2026
Unprompted review
Abbey Travel logo

Reply from Abbey Travel

Hi Nicola
Thanks for your 5* rating and for the feedback about Yvonne. We're glad you had a great trip.
Regards
Abbey Travel

Rated 5 out of 5 stars

Booking was great

Booking was great
I have dealt with Corie for 3 years with other holidays and they all have been amazing
We booked Japan with Linda and she was amazing
Even with all my 101 questions she didn’t mind
Service was great
Love abbey travel
The ladies in swords branch are amazing

May 2, 2026
Abbey Travel logo

Reply from Abbey Travel

Hi Nicole
Thanks for your 5* rating and for the lovely feedback about Corie and Linda. We hope you have a fabulous trip.
Regards
Abbey Travel

Rated 5 out of 5 stars

Very efficient service

Very efficient service. Kate recommended what appears to be a very good family friendly hotel. She was very knowledgeable about the resort and completed the booking very quickly.

May 1, 2026
Abbey Travel logo

Reply from Abbey Travel

Hi Joan
Thanks for your 5* rating and for the great feedback about Kate. We hope you have a lovely holiday.
Regards
Abbey Travel

Rated 5 out of 5 stars

These guys are fantastic 👏

These guys are fantastic 👏
We have been using them for years and never had an issue
Great service and are only a phone call away if there are any questions.

April 18, 2026
Unprompted review
Abbey Travel logo

Reply from Abbey Travel

Hi Traolach
Thanks for your 5* rating and for your great feedback. We look forward to helping you with your booking for many years more.
regards
Abbey Travel

Rated 5 out of 5 stars

Sarah went above and beyond to help…

Sarah went above and beyond to help myself and my wife organise our trip to Vietnam and Cambodia. Answered every question we asked with great confidence and knowledge.

April 17, 2026
Unprompted review
Abbey Travel logo

Reply from Abbey Travel

Hi Frank
Thanks for your 5* rating and for the wonderful feedback about Sarah. We hope you both have a fabulous trip.
regards
Abbey Travel

Rated 5 out of 5 stars

Sarah was so helpful and patient with…

Sarah was so helpful and patient with us as we went through all our travel options.
Her advice was very helpful too.

April 2, 2026
Abbey Travel logo

Reply from Abbey Travel

Hi Anne
Thanks for your 5* rating and for the great feedback about Sarah. We hope you have a great trip.
regards
Abbey Travel

Rated 5 out of 5 stars

Abbey travel day trip to Faversham and Whitstable

We had a lovely journey down to Faversham the driver was absolutely brilliant great drive nothing was to much trouble we then got back on coach for a quick hop to Whitstable where we let of in the town near the harbour letting us know what time to be picked up even though there were only six people on the coach it was brilliant thank you.

April 11, 2026
Unprompted review
Abbey Travel logo

Reply from Abbey Travel

Hi David
We think you may have meant your great review for Abbey Tours.
regards
Abbey Travel

Rated 5 out of 5 stars

Travel agent was a great communicator

Travel agent was a great communicator
She listen well, understood what we wanted and found us a hotel within our budget.

April 2, 2026
Abbey Travel logo

Reply from Abbey Travel

Hi Therese
Thanks for your 5* rating and for the lovely feedback about Joanna. We hope your enjoy your trip.
regards
Abbey Travel

Rated 5 out of 5 stars

Very helpful travel consultant made booking easy

Joanna C was very helpful and booking with her was very easy.
She was very friendly, knowledgeable and accommodating.
I more or less knew what we needed (or I thought I did) but she advised us on things we hadn’t thought of and made sure to get the best deal for us, even if our requirements were a bit specific.

April 2, 2026
Abbey Travel logo

Reply from Abbey Travel

Hi Julie
Thanks for your 5* rating and for the great feedback about Joanna. We hope you all enjoy your holiday.
regards
Abbey Travel

Rated 5 out of 5 stars

Very easy process and Very helpful with…

Very easy process and Very helpful with any questions I had. Very happy with the service

April 1, 2026
Abbey Travel logo

Reply from Abbey Travel

Hi
Thanks for your 5* rating and for the feedback about Warren. We hope you enjoy the trip.
regards
Abbey Travel

Rated 5 out of 5 stars

Our first time booking a holiday with a…

Our first time booking a holiday with a travel agent and Gemma in Abbey Travel Naas was great to deal with. We told her what we were looking for and she suggested a few options and we chose the one we liked

March 3, 2026
Abbey Travel logo

Reply from Abbey Travel

Hi Jacinta
Thanks for your 5* rating and for the lovely feedback about Gemma.
We hope you have a lovely holiday.
regards
Abbey Travel

Rated 4 out of 5 stars

The website is easy to navigate for…

The website is easy to navigate for someone like me who doesn't much travelling. The staff members to whom I spoke were helpful, courteous and efficient. Very good service

March 26, 2026
Abbey Travel logo

Reply from Abbey Travel

Hi Nora
Thanks for your 4* rating and for the feedback about the ease of booking and the service from our online team. We hope you enjoy your trip.
regards
Abbey Travel

Rated 5 out of 5 stars

Really helpful and efficient

Really helpful and efficient, would recommend them to any of my friends

March 6, 2026
Unprompted review
Abbey Travel logo

Reply from Abbey Travel

Hi Gerry
Thanks for your 5* rating and for the feedback. We hope you have a great trip.
regards
Abbey Travel

Rated 5 out of 5 stars

Joanna Corrigan was super helpful when…

Joanna Corrigan was super helpful when planning our Holiday and also very patient as we couldn't decide where to go. Joanna has been our trusted Travelagent for many many years now

April 1, 2026
Abbey Travel logo

Reply from Abbey Travel

Hi Dorothee
Thanks for your 5* rating and for the great feedback about Joanna. We hope you have a lovely holiday.
regards
Abbey Travel

Rated 5 out of 5 stars
Abbey Travel logo

Reply from Abbey Travel

Thanks for your 5* rating and for the feedback about Jade. We hope your trips goes well.
regards
Abbey Travel

Rated 5 out of 5 stars

Cruise experience

Orla was a great help when giving me options on my first cruise. She was very accommodating with my queries and requests.
The process was very efficient and we are excited to experience our first cruise! If all goes well we will definitely call upon Orla from Abbey Travel to book again.

March 3, 2026
Abbey Travel logo

Reply from Abbey Travel

Hi Laura
Thanks for your 5* rating and for the great feedback about Orla. We hope you enjoy the cruise.
regards
Abbey Travel

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