We were attended to by William and he dealt with us in a professional manner in showing us the mobility scooters that might suit my needs. He explained everything I needed to know and demonstrated the... See more
Company replied
Location
Switch location5 The Stanway Centre, Peartree Road, CO3 0JX Colchester, Essex, GB
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See what reviewers are saying
I went to buy a wheelchair for my husband, the lovely person that helped me clearly demonstrated models, even saying i could try it with her in it to see what it was like to push. The service in ablew... See more
Company replied
Unfortunately with my wife been diagnosed for Alzheimer's we needed and hopefully need to get her up stairs and Ambleworld who are local to us came to our rescue and fitted a stairlift for us. Fitted... See more
Company replied
Prompt service from really pleasant professional staff both in store and delivery service. Price and change of products were really good also, Helping with ensuring VAT deducted from products was a... See more
Company replied
Company details
- Mobility Equipment Supplier
- also in
- Disability Equipment Supplier
- Hospital Equipment and Supplies Store
- Wheelchair Store
About Ableworld - Colchester
Written by the company
About Us
Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.
Ethical Traders
We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.
Our Products
Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.
Free Expert Assembly
Free Professional Assembly
Free professional assembly on all mobility scooters and riser recliner chairs. No extra charge.
Contact info
5 The Stanway Centre, Peartree Road, CO3 0JX, Colchester, Essex, United Kingdom
- 01206 561335
4.7
Excellent
84 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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staff answered what i wanted to know…
staff answered what i wanted to know very polite and very helpful good service.
October 7, 2026
Reply from Ableworld - Colchester
Hi Robert,
Thank you for your lovely 5-star review! We're pleased to hear that our Colchester team were polite, helpful and able to answer your questions clearly. We appreciate your feedback and are glad you received good service.
If there's anything else we can help with in the future, please don't hesitate to get in touch- we're always happy to help.
Kind regards,
Ableworld
Staff in the showroom were fantastic but let down by delivery
Staff in the showroom were fantastic. Handled an initial phone call and a visit so well, showing great product knowledge and kindness to my elderly mother. Very pleased with the product purchased. Unfortunately the service was let down when it came to delivery. The wrong reclining chair was delivered, which caused me great inconvenience, and I barely got an apology.
October 2, 2026
Reply from Ableworld - Colchester
Thank you for taking the time to leave your feedback. We are very pleased to hear that you had such a positive experience with our team in the showroom and that you found our staff knowledgeable, kind and helpful when assisting you and your mother.
We are, however, very sorry for the inconvenience caused when the incorrect recliner chair was delivered. We understand how disappointing and frustrating this must have been, particularly after such a positive experience in store.
Our store team have apologised for the error, and we would also like to extend our sincere apologies for the inconvenience caused. This is not the level of service we aim to provide, and your feedback will be taken on board to help us improve our delivery experience.
Thank you again for your kind comments regarding our showroom team, and we hope we have the opportunity to provide you with a much better experience in the future.
Excellent knowledge
Excellent knowledge, listened to my needs and extremely helpful. Very pleased with the quality of service. Would definitely share my experience with others.
October 3, 2026
Reply from Ableworld - Colchester
Hi Richard,
Thank you for your wonderful 5-star review! We’re delighted to hear that our Colchester team listened carefully to your needs, shared their knowledge and provided such helpful service. It’s great to know you were so pleased with your experience and would recommend us to others.
If there’s anything else we can help with in the future, please don’t hesitate to get in touch — we’re always happy to help!
Kind regards,
Ableworld
We were helped so much in the shop to…
We were helped so much in the shop to get the correct chair , there advice was spot on
The lads that came to deliver the chair spent time showing my husband how the use the controller.
October 1, 2026
Reply from Ableworld - Colchester
Hi,
Thank you for your wonderful review! We’re delighted to hear that our Colchester team helped you find the right chair and provided advice you could rely on. It’s also great to know our delivery team took the time to show your husband how to use the controller properly.
If there’s anything else we can help with in the future, please don’t hesitate to get in touch — we’re always happy to help!
Kind regards,
Ableworld
Very helpful found what i wanted nice…
Very helpful found what i wanted nice and jolly staff , should i need anything else i will go to Ableworld excellent service. Ms T Akid
October 1, 2026
Reply from Ableworld - Colchester
Hi Ms T Akid,
Thank you for your wonderful review! We're pleased to hear that you found what you were looking for and received excellent service from our friendly Colchester team. We appreciate your kind words and look forward to welcoming you back if you need anything else in the future.
If you ever need any further assisatnce, we're always here to help.
Kind regards,
Ableworld
JOLLY scooter purchase
Adam was brilliant. He made my father feel at ease and was very knowledgeable. The buying process was very easy. I would 100% recommend Ableworld.
September 29, 2026
Reply from Ableworld - Colchester
Hi Paul,
Thank you for your lovely review! We're delighted to hear that Adam made your father feel at ease and provided such knowledgeable and helpful service at Ableworld Colchester.
It's great to know that the buying process was straightforward and stress-free. We'll be sure to pass your kind comments on to Adam and the Colchester team.
If you ever need any further assistance, please don't hesitate to ask- we're always here to help.
Kind regards,
Ableworld
We were attended to by William and he…
We were attended to by William and he dealt with us in a professional manner in showing us the mobility scooters that might suit my needs. He explained everything I needed to know and demonstrated the scooter that suited my needs. He demonstrated the extras that I might need, insurance, safety lock etc. and was helpful in a pleasant manner.
September 29, 2026
Reply from Ableworld - Colchester
Hi Brian,
Thank you for your lovely review! We're delighted to hear that William provided you with such professional, friendly and helpful service at our Colchester store.
It's great to know that he took the time to understand your needs, demonstrate the most suitable mobility scooter, and clearly explain the additional options available, including insurance and security.
We'll be sure to pass your kind comments on to William and the Colchester team.
If you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
Excellent service
I went to buy a wheelchair for my husband, the lovely person that helped me clearly demonstrated models, even saying i could try it with her in it to see what it was like to push. The service in ableworld colchester is always amazing, very helpful without trying to push you to a more expensive item. I wouldn't hesitate to recommend this shop
September 29, 2026
Reply from Ableworld - Colchester
Hi Susan, thank you for your wonderful 5-star review! We're delighted to hear that you received such helpful and friendly service from our Colchester team.
It's wonderful to know that you were given the time to try different wheelchair options and find the one that was right for you and your husband, without feeling pressured. We really appreciate your kind recommendation and look forward to welcoming you back into Ableworld Colchester in the future.
If you ever need any further assistance, please don't hesitate to ask - we're always here to help.
Kind regards,
Ableworld
The staff were helpful
The staff were friendly and knowledgeable nothing was too much trouble
September 28, 2026
Reply from Ableworld - Colchester
HI Mr and Mrs Murphy, thank you for your wonderful review! We're so pleased to hear you found our team friendly and knowledgeable, and that nothing was too much trouble during your visit.
If you ever need any further assistance, please don't hesitate to ask- we're always here to help.
Kind regards,
Ableworld
Absolute customer service 👏👏👏
The knowledge and assistance from staff , not pushy in any way and able to guide me very well as to what I needed and also advise other products available without any pressure . Such an easy store to navigate , depending on mobility , equipment available for ease of browsing whether that be a wheelchair , walking aid or just a friendly knowledgeable ear , never used the store before but will be my first port of call should I need something else 👏👏👏
September 26, 2026
Reply from Ableworld - Colchester
Hi Gill, thank you for your wonderful 5-star review! We’re delighted to hear you felt well guided by the team at our Colchester store and appreciated the friendly, knowledgeable support without any pressure. It’s great to know the store layout and accessibility made your visit easier too.
We really appreciate your kind words and are so pleased to hear we’ll be your first port of call in the future.
If you ever need any further assistance, please don’t hesitate to ask – we’re always here to help.
Kind regards,
Ableworld
Prompt service from really pleasant…
Prompt service from really pleasant professional staff both in store and delivery service.
Price and change of products were really good also,
Helping with ensuring VAT deducted from products was a real bonus.
September 25, 2026
Reply from Ableworld - Colchester
Hi Ernie, thank you for your wonderful review! We're delighted to hear you received prompt service from our pleasant and professional team, both in store and during delivery. It’s great to know you were happy with the pricing and product exchange, and that our team could assist with ensuring VAT was deducted—making things that bit easier for you.
If you ever need any further assistance, please don’t hesitate to ask – we’re always here to help.
Kind regards,
Ableworld
One staff member's attitude was very unhelpful!
The attitude of one staff member wasn't very helpful he said " that's above my pay grade."
All he had to do was check my name on an item, how hard was that. They seem to have lots of staff, some are very busy while others don't seem to be doing very much. Maybe this guy was an apprentice? It was a bad look for the company, this guy definitely needs customer service training. Company and rest of staff were very good.
September 24, 2026
Reply from Ableworld - Colchester
Thank you for taking the time to share your feedback. We are very sorry to hear that your experience with one of our team members left you feeling disappointed, particularly when you had otherwise found the company and the rest of our team to be very good.
We want every customer to feel welcomed, listened to and supported when visiting our stores, so we are concerned to hear that you did not feel this was the case during your interaction.
We would really appreciate the opportunity to look into what happened and understand your experience in more detail. Please contact our Customer Support team at support@ableworld.co.uk, providing your details and any further information regarding your visit, and we will be happy to investigate this for you.
Thank you again for bringing this to our attention.
Reply from Ableworld - Colchester
Hi Christine, thank you for your lovely review! We're delighted to hear you found our Colchester team pleasant and helpful. We appreciate your kind feedback, and if you ever need any assistance in the future, please don't hesitate to ask- we're always here to help.
Kind regards,
Ableworld
Hopefully this addition will help my wife …
Unfortunately with my wife been diagnosed for Alzheimer's we needed and hopefully need to get her up stairs and Ambleworld who are local to us came to our rescue and fitted a stairlift for us. Fitted in a few hours and explained all controls etc.very professionally
September 18, 2026
Reply from Ableworld - Colchester
Hi Mr Robinson, thank you for your wonderful review! We’re pleased to hear that our team was able to help with your stairlift and that the installation was completed efficiently, with the controls explained clearly and professionally. We’re glad we could provide support when you needed it. If you ever need any further assistance, we’re always here to help.
Kind regards,
Ableworld
Very prompt service.
Very prompt service.
All repaired with no fuss by Gerald.
Fabulous service
September 17, 2026
Reply from Ableworld - Colchester
Hello Tracy, thank you for your lovely feedback. We're pleased to hear that Gerald provided prompt and fuss-free repair service. Your kind words about our service mean a great deal to us.
If there's anything else we can assist you with, please don't hesitate to get in touch.
Best wishes,
Ableworld
Scooter collection
Both visits different staff member very helpful took time to explain scooter very pleasant experience
September 14, 2026
Reply from Ableworld - Colchester
Hi Denise, thank you for your lovely feedback. We're glad to hear that both visits with our staff were helpful and that you had a pleasant experience. Your kind words mean a lot to us!
Kind regards,
Ableworld
Melissa and the other staff were…
Melissa and the other staff were fantastic! Throughly explained everything to my parents, Melissa was very patient and attentive from walking through the door to loading the scooter into the car it was a very positive experience!
Highly recommended!!
September 14, 2026
Reply from Ableworld - Colchester
Hello Tanya, thank you for your wonderful review. We're delighted to hear that Melissa and the team provided such a positive and attentive service, making your parents’ experience so smooth. Your high recommendation means a lot to us. We truly appreciate your kind words!
Kind regards,
Ableworld
Reply from Ableworld - Colchester
Hello Andrew, thank you for your lovely feedback. We're glad to hear that our staff member was friendly and very helpful. Your kind words are greatly appreciated!
Kind regards,
Ableworld
Reply from Ableworld - Colchester
Hello Mr Terry, thank you for your kind words. We're delighted to hear that you had an excellent experience with our staff and manager. Your feedback is greatly appreciated!
Kind regards,
Ableworld
Delivered within a few days
Delivered within a few days. Very helpful delivery man who set it all up quickly. Thoroughly recommend this company.
September 14, 2026
Reply from Ableworld - Colchester
Hi Julie, thank you for your wonderful review. We're pleased to hear that your delivery was swift and that our helpful delivery person was able to set everything up for you efficiently. Your thorough recommendation means a lot to us.
Kind regards,
Ableworld
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