Above Lending Reviews 4,572

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,058 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, patience, and extensive knowledge, making the loan application process smooth and understandable. Many highlight the exceptional customer service, noting that representatives are supportive, clear in their explanations, and dedicated to addressing all concerns. The overall service is described as excellent, with people appreciating the ease and efficiency of the process, from initial application to setting up payment schedules. However, some people were dissatisfied with aspects related to payment and the clarity of information provided. A few customers mentioned confusion regarding additional funds or felt that certain details, such as the tax implications of debt settlement or income verification requirements, were not adequately explained upfront.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being helpful,... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, professionalism,... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently describe the process as... See more

Service

People report positive experiences with service. Customers praise the ease and efficiency of the loan... See more

Payment

Customers consistently note ambiguous experiences with payment. Many reviewers appreciate the flexibility in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It has been a bit overwhelming and gratitude to Beyond Finance for this opportunity. Andrea shared the information, gave me time to process my feelings and then took me step by step all the way to th... See more

Company replied

Rated 5 out of 5 stars

Elenore was very knowledgeable, transparent, and supportive throughout the application process. Interest rate is a bit high, but no different than what the banks already offer. its hard not to expect... See more

Company replied

Rated 5 out of 5 stars

I want to express my sincere appreciation for the outstanding support Kiana provided throughout my loan process. From the very beginning, she brought a personal touch that made a real difference.... See more

Company replied

Rated 5 out of 5 stars

Received an unexpected and much appreciated call for a loan offer through Above Lending’s partner Beyond Finance. I was able to go through the loan process quick and easy. Kevin Hamilton was a great l... See more

Company replied


Company details

  1. Financial Institution

Written by the company

Above Lending, Inc. is a next-generation financial services company with offices in Chicago. We provide simple and transparent products aimed to help our clients achieve their personal finance aspirations. With competitive rates and personalized support from our loan specialists, our mission is to simplify the lending process and help borrowers attain financial well-being. We are passionate about making credit more affordable and accessible, and we're committed to helping our clients accomplish their goals.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mike was very healpful Loan Officer

Mike was very healpful Loan Officer. Explained things well and ensured important details were understood.

April 14, 2026
Above Lending logo

Reply from Above Lending

Hi Jennifer!

Congratulations on the great progress you're making toward your financial goals, and thank you for sharing your experience with us.

We’re so glad to hear that Mike took the time to clearly explain everything and made sure the important details were fully understood throughout the process. We’ll be sure to pass your kind words along to him and his manager.

If any questions come up along the way, our team members are always here to help at customercare@abovelending.com or (800) 201-2295.

- The Above Lending Team

Rated 5 out of 5 stars

Jeff Gannon was most helpful explaining…

Jeff Gannon was most helpful explaining everything I needed to complete the process!

April 13, 2026
Above Lending logo

Reply from Above Lending

Hi Richard!

Congratulations on getting to the finish line with your application, and thank you for taking a moment to share your experience with us.

We’re so glad to hear Jeff was so helpful in walking you through everything needed to complete the process. We’ll be sure to pass your kind words along to him and his manager.

If any questions come up along the way, our team members are always here to help at customercare@abovelending.com or (800) 201-2295.

- The Above Lending Team

Rated 5 out of 5 stars

Helpful and want what’s best for the…

Helpful and want what’s best for the customer.

April 7, 2026
Above Lending logo

Reply from Above Lending

Hi Irene!

Congratulations on the wonderful progress you're making toward reaching your financial goals, and thank you for taking a moment to share your experience with us.

We’re really glad to hear our team members you spoke with were helpful and focused on finding the best outcome for you. That kind of care and support is exactly what our team members strive to provide every day.

If you ever have questions or need anything along the way, we’re always here to help at customercare@abovelending.com or (800) 201-2295.

- The Above Lending Team

Rated 5 out of 5 stars

Jeff Gannon was great!

Jeff Gannon was great!! He was very knowledgeable and explained the process .

April 7, 2026
Above Lending logo

Reply from Above Lending

Hi Jenica!

Thanks so much for the awesome review, and a HUGE congratulations finding a good match in Above Lending!

We love hearing that Jeff made the experience a great one and took the time to clearly walk you through the process. Having someone knowledgeable in your corner can make all the difference, and we’ll be sure to let him and his manager know about the shoutout.

If any questions pop up along the way, don’t hesitate to reach out. Our team is always happy to help at customercare@abovelending.com or (800) 201-2295.

- The Above Lending Team

Rated 5 out of 5 stars

Mike was very patient and helpful…

Mike was very patient and helpful throughout the entire process.

April 14, 2026
Above Lending logo

Reply from Above Lending

Hi Amy!

Thanks so much for the kind words and congratulations on your approval!

It’s great to hear that Mike was patient and helpful throughout the process and made everything easier along the way. We’ll be sure to pass your shoutout along to him and his manager.

If you ever have questions or need anything down the road, we’re here to help at customercare@abovelending.com or (800) 201-2295.

- The Above Lending Team

Rated 5 out of 5 stars

Confident knowledgeable staff

Confident knowledgeable staff! They explain ANF are very patient!

April 14, 2026
Above Lending logo

Reply from Above Lending

Hi Grace!

Thank you for the wonderful review, and congratulations on getting approved!

It’s great to hear that the team member you spoke with made you feel confident in the process and took the time to patiently walk through everything with you. Clear explanations and supportive guidance are exactly what we aim for, so we love hearing that your experience felt smooth and reassuring from start to finish.

If anything ever comes up or you’d like help along the way, our team is always happy to assist at customercare@abovelending.com or (800) 201-2295.

- The Above Lending Team

Rated 5 out of 5 stars

Very knowledgeable person on the phone

Very knowledgeable person on the phone. Clear options. Very smooth transaction with the technology, very impressed overall.

April 14, 2026
Above Lending logo

Reply from Above Lending

Hi Ken!

Thanks for the great review and congratulations on your approval! We appreciate you choosing Above Lending!

We’re really glad to hear the process felt smooth from start to finish and that the team member you spoke with was able to clearly walk through your options.

If you ever need anything or have questions along the way, you can always reach us at customercare@abovelending.com or (800) 201-2295.

- The Above Lending Team

Rated 5 out of 5 stars
Above Lending logo

Reply from Above Lending

Hi Daniel!

Thanks for the kind words, and congratulations on your approval!

We’re really glad we could help get things handled quickly and efficiently for you. Moments like this are exactly what our team members aim for, making the process simple and getting you the support you need without any extra hassle. We appreciate you choosing Above Lending to be part of this step toward your financial goals.

If you ever need anything down the road, we’re always happy to help at customercare@abovelending.com or (800) 201-2295.

- The Above Lending Team

Rated 5 out of 5 stars

Easy to work with

Easy to work with! Appreciate it lots! Alex was very helpful and pleasant!

April 14, 2026
Above Lending logo

Reply from Above Lending

Hi Kristina!

Thanks so much for sharing your experience with us, and congratulations on your new loan with Above Lending! We truly appreciate you choosing us to join you in this next chapter of your financial journey.

It’s great to hear that the process was easy to work through and that Alex was so helpful and pleasant along the way.

If you ever need anything or have questions down the road, we’re always happy to help. You can reach us anytime at customercare@abovelending.com or (800) 201-2295.

- The Above Lending Team

Rated 5 out of 5 stars

The agent that I spoke with was very…

The agent that I spoke with was very understanding and helpful

April 6, 2026
Above Lending logo

Reply from Above Lending

Hi Jeanne!

Thank you so much for taking a moment to share your experience with us, and congratulations on your approval!

We’re grateful you chose Above Lending and allowed us to be part of this step toward reaching your financial goals. It’s wonderful to hear that the team member you spoke with was understanding and helpful. Our team members truly care about making the process clear, supportive, and as smooth as possible, so we’re really glad that came through during your experience.

If you ever have any questions or need assistance along the way, we’re always here to help and just a call or email away at customercare@abovelending.com or (800) 201-2295.

- The Above Lending Team

Rated 5 out of 5 stars

Customer Service

April 6, 2026
Above Lending logo

Reply from Above Lending

Hi Paula!

Thank you so much for sharing your experience with us, and a BIG congratulations on your approval!

We’re thrilled to hear you had a 5-star customer service experience. Our team members work hard to make the process smooth, supportive, and easy to navigate, so it’s wonderful to know that really stood out during your time with us.

If anything else comes up, our team members are always here to help at customercare@abovelending.com or (800) 201-2295.

- The Above Lending Team

Rated 5 out of 5 stars

Ease of borrowing money to help pay for…

Ease of borrowing money to help pay for bills.

April 13, 2026
Above Lending logo

Reply from Above Lending

Hi Toni!

Thank you so much for sharing your experience with us, and congratulations on your approval! We truly appreciate you choosing Above Lending.

We’re so glad to hear that the process felt easy and helpful when it came to covering your bills. Our goal is always to make borrowing simple, clear, and supportive so applicants can move forward with confidence, and it’s wonderful to know your experience reflected that.

If anything else comes up, our team members are always here to help at customercare@abovelending.com or (800) 201-2295.

- The Above Lending Team

Rated 5 out of 5 stars

Kevin was very courteous

Kevin was very courteous. He took the time to explain the loan process in detail. He walked me through the application process ensuring ant questions I had were answered.

April 13, 2026
Above Lending logo

Reply from Above Lending

Hi Nancy!

Thank you so much for sharing your experience with us, and congratulations on on making it to the finish line with your loan application! We truly appreciate you choosing Above Lending and allowing us to be part of this step towards reaching your financial goals.

We’re delighted to hear that Kevin took the time to walk you through the process and make sure all of your questions were answered along the way. Having a knowledgeable and courteous guide can make all the difference, and it’s great to know he helped make everything feel clear and comfortable from start to finish.

If anything else comes up, our team members are always here to help at customercare@abovelending.com or (800) 201-2295.

- The Above Lending Team

Rated 5 out of 5 stars

Darold was an excellent help with my…

Darold was an excellent help with my questions and application today! Thank you again for this service!

Customer service is excellent and straightforward with answers you may have.

April 13, 2026
Above Lending logo

Reply from Above Lending

Hi Darian!

Thank you for taking the time to share your experience with us, and congratulations on your approval!

We’re so glad to hear that Darold was such a great help while answering your questions and guiding you through the process. It’s wonderful to know his support made everything feel straightforward and easy to understand. We truly appreciate you choosing Above Lending to be part of this step toward reaching your financial goals, and we’ll be sure to pass your kind words along to Darold and his manager.

If you ever need anything or have additional questions along the way, our team members are always here to help at customercare@abovelending.com or (800) 201-2295.

- The Above Lending Team

Rated 5 out of 5 stars

The representative

The representative, Mr. Gannon was very nice and patient. He explained everything thoroughly and helped me navigate since I'm not computer savvy.

April 13, 2026
Above Lending logo

Reply from Above Lending

Hi Pearlie!

Thank you so much for taking a moment to share your experience with us, and big congratulations on moving forward with your application! Welcome to the Above Lending family.

It’s wonderful to hear that Jeff provided you with such a memorable customer service experience, and helped you navigate the process with ease. Moments like that really mean a lot, and we’ll be sure to let Jeff and his manager know how much you appreciated his support.

If you ever have any questions or need a hand with anything down the road, our team members are always here to help at customercare@abovelending.com or (800) 201-2295.

- The Above Lending Team

Rated 5 out of 5 stars

It was quick

It was quick, easy, the customer service was amazing, and all persons I dealt with were very knowledgeable and able to answer all my questions.

April 13, 2026
Above Lending logo

Reply from Above Lending

Hi Lili,

Thank you so much for the kind review, and congratulations on your new loan with Above Lending! Welcome to the family.

We love hearing that the process felt quick and easy for you and that our team members were able to answer all of your questions along the way. It means a lot to know you had such a positive experience with the team and felt supported throughout the process.

If you ever need anything or have questions down the road, we’re always here to help. You can reach us anytime at customercare@abovelending.com or (800) 201-2295.

- The Above Lending Team

Rated 5 out of 5 stars

Customer service was very good

Customer service was very good. Very patient and walked me through what I didn't understand as far as using my phone to access information pertaining to loan process. Also , the whole process didn't take long at all. No it did come at an unexpected moment

April 13, 2026
Above Lending logo

Reply from Above Lending

Hi Lamont!

Thank you for taking the time to share this, and congratulations on on getting your loan application to finish line! We truly appreciate you choosing Above Lending to be a part of this journey with you.

We’re really glad our team member was able to patiently walk you through everything and help with accessing the information on your phone. Technology can sometimes make things a little tricky, so it’s great to hear they took the time to make sure everything made sense and that the process moved along quickly for you.

If anything comes up or you ever have questions, our team members are always here to help. You can reach us anytime at customercare@abovelending.com or (800) 201-2295.

- The Above Lending Team

Rated 5 out of 5 stars

Smooth Transaction

Details explained to my understanding.

April 13, 2026
Above Lending logo

Reply from Above Lending

Hi Larry!

Thanks for the review and congratulations on your approval! We love hearing that everything felt smooth and that the details were explained in a way that made sense. Our team members work hard to keep the process clear and easy to follow, so it’s great to know that came through during your experience. We’re grateful you chose Above Lending and are excited to be part of your progress toward your financial goals.

If you ever need us or have questions along the way, we’re always here to help. You can reach us anytime at customercare@abovelending.com or (800) 201-2295.

- The Above Lending Team

Rated 5 out of 5 stars

A great experience from beginning to end.

The experience from beginning to end was very easy. The people I spoke with were well versed and professional in walking me through the process.

April 6, 2026
Above Lending logo

Reply from Above Lending

Hi Kimberly!

We really appreciate you taking the time to share your experience, and big congratulations on your approval!

It’s wonderful to hear that the process felt smooth from start to finish and that our team members were professional and knowledgeable while guiding you through everything. We’re grateful you chose Above Lending and are glad the experience felt easy and well supported along the way.

If you ever have questions or need anything moving forward, we’re here to help. You can reach us anytime at customercare@abovelending.com or (800) 201-2295.

- The Above Lending Team

Rated 5 out of 5 stars

Above Lending associates were extremely…

Above Lending associates were extremely helpful and informative. I appreciate how kind the associates were in helping guide me through the journey of financial independence. Thank you so much!!

April 5, 2026
Above Lending logo

Reply from Above Lending

Hi Sandra!

Thank you so much for the thoughtful review, and congratulations on your approval!

We’re really glad to hear our team members were helpful, informative, and kind while guiding you through the process. It means a lot to know you felt supported along the way, and we truly appreciate you allowing Above Lending to be part of this step toward your financial independence and goals.

If you ever need us or have questions along the way, we’re always here to help. You can reach us anytime at customercare@abovelending.com or (800) 201-2295.

- The Above Lending Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look