Have been using Absolute Domestics for 6 years now and can't rate them highly enough. Jordan our cleaner is fabulous, love coming home to a clean house and she's great with our menagerie of pets. Lo... See more
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Absolute Domestics is a great company to work with, they provide easy to use apps for both the client/ work side of things and the payment process. You don't have to advertise, pay additio... See more
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Prasad truly did an amazing job with our home clean! He was very thorough, very polite, very efficient and paid attention to detail! He genuinely did such an amazing job and left our home looking abso... See more
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I was immediately impressed that the day I organised the cleaner, he was able to come out that day. After surgery I was unable to maintain the house and after two hours, Steven had made my h... See more
Company details
Written by the company
Absolute Domestics has been helping in Australian homes for over 30 years. We expertly match our clients with our police checked, trained, vetted cleaning contractors.
Contact info
4.2
Great
2K reviews
Replied to 62% of negative reviews
Typically replies within 1 week
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My experience with this company has… Dishonest Cleaners and No Accountability from the Agency
My experience with this company has been extremely disappointing and distressing. They have provided me with two separate cleaners who both acted dishonestly, claiming payment for hours that were not worked.
The most recent incident was particularly upsetting, as the cleaner was aware that my child is currently undergoing chemotherapy and that I am unable to work full-time. To exploit that situation shows a complete lack of integrity — and the company’s response has been equally unacceptable.
Despite repeated communication, the company continues to deny responsibility, claiming they are “just a booking agent,” even though they publicly represent themselves as an agency that provides and manages domestic cleaners. This is misleading and falls far short of the level of accountability and care that clients should be entitled to expect.
In my view, this company has demonstrated a serious failure in both ethics and oversight. I would strongly advise others to exercise caution before engaging their services.
Unfortunately, the response from Absolute Domestics contains several inaccuracies that I feel compelled to correct.
1. Refund: I was not given a full refund, as claimed. The company withheld their booking fee, which they continue to refuse to return despite the circumstances.
2. Cleaner’s “personal emergency”: This is untrue. I contacted Absolute Domestics directly after the cleaner left early, and they confirmed she had simply gone on to her next cleaning job that she had scheduled immediately after mine.
3. Refund of hours: The cleaner did not “promptly refund” the hours not worked. I had to contact Absolute Domestics myself, report the issue, and repeatedly follow up before receiving the refund—approximately a week and a half later.
4. Evidence of leaving early: I informed Absolute Domestics multiple times that the cleaner regularly arrived 5–15 minutes late and that, on several occasions, I returned home 15–30 minutes before her scheduled finish time to find she was already gone. It’s unclear how often this occurred when I wasn’t home to witness it.
5. Previous cleaner: The cleaner prior to this one—also supplied by Absolute Domestics—was bringing her husband to help with the cleaning. He was neither qualified, employed, nor cleared to work. She consistently worked fewer hours than paid for. Rather than lodge a complaint, I simply requested a replacement, which led to being assigned the most recent cleaner—the one who deceived me about her hours.
All of this has happened while my 5-year-old daughter is undergoing chemotherapy for cancer. During an already incredibly difficult period, Absolute Domestics’ lack of accountability and refusal to offer any meaningful compensation has only added unnecessary stress and hardship to our family
October 30, 2025
Unprompted review
Reply from Absolute Domestics
We’re sorry to hear that you’ve been disappointed with your recent experience. This is definitely not what we want! We’ve carefully reviewed your concerns and would like to clarify the steps that were taken to resolve this matter.
Our records show that your cleaner did finish early due to a personal emergency. Once this was identified, she apologised and promptly reimbursed you for four hours not worked ($120), which you confirmed receiving. We have thoroughly reviewed the other bookings in question and have found no evidence that the cleaner left early on those visits.
As an agency, Absolute Domestics facilitates bookings between clients and independent cleaners and supports both parties to ensure fair outcomes. In this case, a full refund was provided for the verified hours missed, and all appropriate action has been taken in line with our service policy.
For over 30 years, Absolute Domestics has proudly connected Australian households with reliable, trustworthy cleaners. We’re committed to high standards, and if something falls short, we always aim to make it right.
We understand this situation has been frustrating, and we truly regret that your experience didn’t meet your expectations. Your feedback is valuable to us, and we’ll continue to review our processes to help prevent similar misunderstandings in the future.
Kind regards,
Christine
The Absolute Domestics Team
Watch out, they’ll clean what is already clean!
Really disappointed with this company. We hired them for a kitchen clean which was specified when they were let in, they then proceeded to clean the entire house which had already been cleaned plus the carpets, even though they had been informed that they were being professionally cleaned. Unfortunately my mum, who arrived at the end, paid the extra money we were charged as she was none the wiser. We have repeatedly asked for a refund of the balance which they have refused to give.
I would never use this company again.
September 16, 2025
Unprompted review
Reply from Absolute Domestics
Hi,
Thank you for your feedback. We regret to hear of your disappointment and appreciate the opportunity to respond.
This matter was first brought to our attention on 17 September 2025, and our Area Coordinator, Marie Scrimshaw, has been in ongoing communication with both you and the cleaning contractor, Brian, to clarify the details of the service and the charges incurred.
As confirmed through our internal correspondence, the original booking was for a three-hour service at $210, with any additional hours charged at $50 per hour. The cleaning contractor was on-site for longer than the initially scheduled time, resulting in a total charge of $460. The contractor advised that a walk-through discussion was held prior to commencement, at which time the areas of work included the kitchen, bathroom, vacuuming, windows, sills, and skirting boards. The client present on the day inspected the completed work and made payment directly on-site, confirming satisfaction at that time.
We understand that concerns were subsequently raised regarding the agreed scope of work and the total fee. These concerns were investigated thoroughly, including a review of communications and follow-up with the contractor. Based on the findings, it was determined that the work was completed in accordance with the client’s instructions on the day, and no grounds for a refund were identified.
We acknowledge that there were delays in closing this matter, which stemmed from awaiting responses from Ben via email, and awaiting contractor documentation. While we appreciate your continued engagement, the contractor has declined to issue a refund, as payment was made upon completion and inspection of the service.
As a company that has been proudly operating for over 32 years and currently services more than 25,000 family homes across Australia and New Zealand, we take all feedback seriously and continually strive to maintain the high standards our clients have come to expect.
We regret that this experience did not meet your expectations and appreciate your feedback, which helps us continue to improve transparency and communication across all our services.
Best Regards,
Absolute Domestics
Punctual and professional
After contacting Absolute Domestics they organised a cleaner for me very quickly. They were very helpful and professional. I have only just started using the lady they sent but so far so good.
Nearly 2 months later and I have to say that the lady Absolute Domestics sent is probably one of the best cleaners I have ever had. She is extremely reliable, really thorough in her clean and gets the job done quickly. Extremely satisfied.
September 30, 2025
Unprompted review
Reply from Absolute Domestics
Hi Kaye
We're so happy to hear this. We appreciate the lovely review.
Warm regards, Christine
Absolute Domestics
So it’s been a few times I’ve used them…
So it’s been a few times I’ve used them now. Aside from my first time - literally every cleaner has just gone. Don’t rely on them.
September 25, 2025
Unprompted review
Reply from Absolute Domestics
Hi Andy,
We’re very sorry to hear of your experience. The Area Coordinator has attempted to contact you on multiple occasions regarding this matter. We then received your email requesting: “Cancel my service please – it’s absolutely terrible, literally every time I get a cleaner, they disappear.”
It’s very disappointing that we haven’t been able to connect with you to talk through how we might make this right. We’d love the chance to resolve this, and we encourage you to return our Area Coordinator’s calls at a time that suits you.
Best Regards,
Absolute Domestics
Linda Percival
Linda Percival
Linda has been coming to clean for us a few times now. She is reliable, and does a really good job cleaning. I would thoroughly recommend Linda.
Regards, Lynn Lill
September 23, 2025
Unprompted review
Reply from Absolute Domestics
Hi Lynn
Thank you so much for letting us know. We'll pass this on to Linda. :)
Warm regards, Christine
Absolute Domestics
Average job and disappointing experience …
Unfortunately a disappointing and average cleaning experience. I booked a 'move in/out' clean instead of an 'end of lease' clean which are apparently different - despite no information on the website clarifying inclusions and exclusions for each. I was told it was up to me to have briefed the cleaners correctly and that there was a 'misunderstanding' - but even the minimum was missed. I came back to a dirty oven, spots all over the shower screen, dust all over the laundry door frame, and marks left on the walls. No matter what kind of clean you get, these things should be pretty basic. Now I have to take time off work to go back and clean their clean up job in time to hand my keys back. Really wish I'd gone with someone else due to the hassle this has caused.
September 2, 2025
Unprompted review
Reply from Absolute Domestics
Hi,
Thank you for taking the time to share your feedback. We’re sorry to hear that your recent clean did not meet your expectations.
We’d like to clarify that when booking online, there are three different once-off services available – Spring Clean, Move In/Move Out, and End of Lease (bond) Clean. An End of Lease clean is specifically designed to meet real estate bond return requirements. In this case, a Move In/Move Out clean was booked rather than an End of Lease clean, which is why the results did not align with what you were expecting.
That said, we absolutely understand your disappointment that some basic areas such as the oven, shower screen, and door frames were not completed to standard. Your parents were present at the clean and provided instructions to the cleaner on the day, and at the end were asked to check over the work. Nothing was raised at that time, but we do acknowledge your later feedback that some areas were missed.
We regret the frustration this has caused and encourage all clients to carefully select the correct service type when booking online to ensure expectations and inclusions are clear. We’ll also review how we can make the differences between service types clearer on our website.
Thank you again for your feedback.
Best Regards,
Absolute Domestics
Securing a Cleaner…
We were referred 'Autumn' as a cleaner for our apartment by Absolute Domestics. They were polite and prompt in supplying the necessary background information for our interview. They also confirmed that Autumn was insured under their insurance policy. Autumn was well presented and friendly and has been a pleasure to deal with. She did a first class job of cleaning our apartment which we were very happy about. We would have no hesitation in recommending Autumn and Absolute Domestics.
August 19, 2025
Unprompted review
Reply from Absolute Domestics
We're so happy you had such a great experience with Autumn.
Thank you for this great review.
Warm regards, Christine
Absolute Domestics
Cannot be trusted to turn up
5 days in advance I put through a booking request. I needed a clean on a certain day due to expected visitors. I received this wording: the first message “Hi! I'm Phoebe R, your Area Coordinator at Absolute Domestics. Your home clean is booked, and we're now assigning one of our trusted cleaners. You don t need to do a thing - we'll be in touch shortly with your confirmation.” When there was no confirmation I sent a text and received this “ Hi! this one is all booked!” I called the area manager the day before the booking. No answer. Called the hotline to be told there were no cleaners available. The night before. While I was still at work. Never again. North Brisbane.
August 6, 2025
Unprompted review
Reply from Absolute Domestics
Hi Jacqueline,
Thank you for taking the time to share your experience — we’re genuinely sorry to hear that we let you down.
We can confirm that your booking request was received, and we sincerely apologise for any confusion caused by the wording of the messages you received. While your clean was successfully booked into our system, a cleaner had not yet been assigned and unfortunately, we were unable to secure one in time for your requested date.
We understand how frustrating this must have been, especially given the importance of the timing due to your upcoming visitors. The message you received may have given the impression that everything was fully confirmed, and for that, we are very sorry. We are currently reviewing our communication process to ensure our messaging is clearer.
We apologise that you were informed that a cleaner was not assigned until late in the process. This is not the standard of service that we aim to deliver.
Please know that we value your feedback and are using this situation to improve our systems and service moving forward.
Best Regards,
Absolute Domestics
Do not hire absolute domestics.
Do not hire absolute domestics for cleaners. We organised with them to get a cleaner out to just vaccume and mop our house. The fist cleaner cleaned the house badly even though I stopped her several times and asked her to just vaccume and mop. The second and third cleaners that they organised never showed up. When I rang them to complain, they pretty much told me I was lying and unless I had text messages to prove it there was nothing I could do.
August 5, 2025
Unprompted review
Reply from Absolute Domestics
Hi Lisa,
We’re genuinely sorry to hear about your experience, and we truly regret any frustration this has caused you. We completely understand how important it is to have reliable service, and we want to address the situation with full transparency.
It seems there was a misunderstanding regarding the rescheduled cleaning date. The cleaner had contacted the Agency to confirm the new start date for your service, which was rescheduled to Tuesday, the 12th of August, due to illness in the household. However, we note the rescheduling information was communicated verbally between you and the cleaner, which may have led to confusion on both ends.
When we reached out to clarify, we simply wanted to confirm if the rescheduled date had been discussed via SMS, as the cleaner had sent the Agency an SMS to advise of the rescheduled cleaning date. There was no intention to suggest you were lying. We fully acknowledge that misunderstandings happen, and it appears that this may have been one of those instances. Our goal was to work with you to find a solution and ensure you were fully satisfied.
As we were approaching the end of the business day, we had planned to contact you with an update first thing in the morning. We remain committed to making this right and investigating the breakdown in communication. We hope that, despite this issue, we may have the opportunity to work with you in the future.
Thank you for your feedback, and once again, we apologise for any inconvenience caused.
Best Regards,
Absolute Domestics
This is a very professional company…
This is a very professional company through the entire process. Service, follow up, quality of work & communication were all first class.
June 26, 2025
Unprompted review
Reply from Absolute Domestics
Thank you, Tino.
That's exactly the experience we wanted you to have.
Warm regards, Christine
Absolute Domestics
Absolute Domestics
We use Absolute Domestics for our weekly clean and also have had a more comprehensive spring clean. The cleaners are fantastic and it is a great value for money service. I would highly recommend them.
June 20, 2025
Unprompted review
Reply from Absolute Domestics
Hi Belinda
Thank you for taking the time to leave such a great review. We'll pass this on to the team!
Warm regards, Christine
Absolute Domestics
I was rushed to hospital and my husband…
I was rushed to hospital and my husband was in the house on his own your cleaner just did his job awesomely. But then the next day he sent me a get well text and I have to say it meant a great deal to my husband and I. It’s great to have someone who cares about his job and also the person he is working for.
June 18, 2025
Unprompted review
Reply from Absolute Domestics
Oh, that's wonderful! We love this!
Thank you for letting me know and for such a great review.
Warm regards, Christine
Absolute Domestics
Prompt and reliable service today with…Jeff
Prompt and reliable service today with a thorough cleaning job done. Very happy.
June 17, 2025
Unprompted review
Reply from Absolute Domestics
Thank you for taking the time to let us know about your great experience with Jeff.
Warm regards, Christine
Absolute Domestics
Quick as a Flash
They were the most responsive of the companies I approached. They asked clearly about my needs and matched me to a beautiful couple who are easy to communicate with about my needs each fortnight and have done an awesome job. They like the fact that they are covered by absolute domestic's insurance and the payment option is also easy.
June 4, 2025
Unprompted review
Reply from Absolute Domestics
Hi Vanessa
Thank you so much. We're thrilled to hear you had a good experience.
Warm regards, Christine
Absolute Domestics
Michelle cleaned smart
Michelle cleaned smart , fast and could not fault in any way. Plus such a lovely, friendly and knowledgeable woman. I highly recommend Michelle and the company she works for
June 12, 2025
Unprompted review
Reply from Absolute Domestics
Hi Gina
We really appreciate your kind words - thanks for choosing us. Michelle is great!
Warm regards, Christine
Absolute Domestics
Good communication, decent cleaning
Good communication. Cleaners were on time and did a decent job.
June 13, 2025
Unprompted review
Reply from Absolute Domestics
Thank you so much. We're so glad you're happy with the service.
Warm regards, Christine
Absolute Domestics
Reliable & efficent
Reliable & efficent. After searching for a local cleaner without success, I decided to use a cleaning company. Best decision I could have made.
I thoroughly recommend Absolute Donestics
March 10, 2025
Unprompted review
Reply from Absolute Domestics
Hi Robyn
We love hearing feedback like this!
Warm regards, Christine
Absolute Domestics
Kerry from Absolute Domestics was just…
Kerry from Absolute Domestics was just wonderful totally exceeded my expectations the clean Kerry provided was without fault the best ever in my experience
Thank you Kerry
June 6, 2025
Unprompted review
Reply from Absolute Domestics
Hi Ann. We really appreciate your review, and we're happy that Kerry was able to help!
Warm regards, Christine
Absolute Domestics
Reply from Absolute Domestics
Hi Luke
Thank you for taking the time to share this. It means a lot to our team.
Reliable and Punctual
Reliable and punctual. Excellent work. Very happy with Brigitte work.
Would recommend Brigitte 👌
Thankyou
June 2, 2025
Unprompted review
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