Absolute Domestics Reviews 1,866

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 87 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their excellent work, often highlighting their thoroughness, efficiency, and pleasant demeanor. Many people appreciate the reliability of the cleaners and the high standard of service provided, making their homes spotless. The booking process is also frequently noted as easy and straightforward. However, some customers also noted issues with customer service, mentioning slow responses or conflicting information. A few other people also felt that the quality of the cleaning was below expectations, with some instances of incomplete work or cleaners not showing up as scheduled. There were also isolated reports of missing items, which led to dissatisfaction with the company's response.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, punctuality, and... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the professionalism,... See more

Customer service

Consumers have ambiguous experiences with customer service. Many reviewers praise the support received,... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers praise the thoroughness and attention to... See more

Booking process

Users describe positive interactions with the booking process. Many customers found the booking process super... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have been using Absolute Domestics for 6 years now and can't rate them highly enough. Jordan our cleaner is fabulous, love coming home to a clean house and she's great with our menagerie of pets. Lo... See more

Company replied

Rated 5 out of 5 stars

Absolute Domestics is a great company to work with, they provide easy to use apps for both the client/ work side of things and the payment process. You don't have to advertise, pay additio... See more

Company replied

Rated 5 out of 5 stars

Prasad truly did an amazing job with our home clean! He was very thorough, very polite, very efficient and paid attention to detail! He genuinely did such an amazing job and left our home looking abso... See more

Company replied

Rated 5 out of 5 stars

Absolute Domestics have been marvellous and the sent a wonderful cleaner. After she has been the house looks great and it is such a great feeling seeing the house look so good. Chris

Company replied


Company details

  1. Home Services

Written by the company

Absolute Domestics has been helping in Australian homes for over 30 years. We expertly match our clients with our police checked, trained, vetted cleaning contractors.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 62% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

To date my cleaner is pleasant

To date my cleaner is pleasant, helpful, always on time
accommodating always willing to assist me where required

November 14, 2024
Unprompted review
Absolute Domestics logo

Reply from Absolute Domestics

Hi Sue,

Thank you so much for your kind words! We're thrilled to hear that you're happy with the service.
We look forward to continuing to provide you with an excellent service.

Best Regards,
Absolute Domestics

Rated 5 out of 5 stars

Great job

Lovely couple. Did a great job. Absolute Domestic were very prompt in sourcing our cleaning couple. Communication between all players was effective. Our cleaning couple confirmed date and time when accepting the job and called again to reconfirm the evening before the clean.
Overall it has been a very successful experience for us. We would highly recommend Absolutely Domestic to anyone looking for a high quality clean of their home.

November 6, 2024
Unprompted review
Absolute Domestics logo

Reply from Absolute Domestics

Hi David,

Thank you for your wonderful feedback! We are delighted to hear that you had such a positive experience with Absolute Domestic and our cleaning couple. Ensuring effective communication and quality service is our top priority. We truly appreciate your recommendation and look forward to continuing to provide you with a service in the future.

Best regards,
Absolute Domestics

Rated 5 out of 5 stars

The cleaner was the same women I had…

The cleaner was the same women I had last year. She was so good then that I asked for her again. She worked hard for 4 hours and left my small apartment gleaming. I will get her again in May.

October 25, 2024
Unprompted review
Rated 5 out of 5 stars

I'm glad I found absolute domestic

I'm glad I found absolute domestic. And if I could go back, I would've made this choice long time ago. I felt guilty that I needed help to maintain my house clean. I felt guilty that I was working so much (50/60 hours a week) and I was burning out. Before absolute domestic, my mental health was starting to be affected by all the things I needed to keep up with. I spoiled my family with a top to bottom clean house for the past 15 years,and all at the sudden, I couldn't keep up any more. Then I found absolute domestic and they sent me an angel, Rebecca (Bec). Not only my house is spotless again, but she is now part of my family and my routines. She is so understanding and cares for details. When needed she will do some extra which I highly appreciate. We have great communication and she never failed me. My mental health has improved sooooo much and I'll be forever grateful. Now, I understand that it's not to be ashamed or feel guilty if life gets chaotic, and we need an extra set of hands. Thanks Bec, and thanks to absolute domestic for helping me through this chaotic stage of my life. 💯 reccomend

November 10, 2024
Unprompted review
Rated 3 out of 5 stars

Someone Let the Team Down

I’ve used Absolute Domestics before and they were great however, last time was for an end of lease clean where on the night before the cleaners were scheduled, the booking got cancelled. Although Absolute Domestics office tried to get someone last, no one was available which left us in the lurch. They did eventually arrange for another cleaner for two days later on the Sunday, however, upon speaking with that cleaner, he sounded so dodgy re pricing and sounded like he just wanted to take us for a ride, stating, “You should’ve come to me first” and saying it would take 10 - 12 hrs and kept talking over me.” Thus put us right off so didn’t go ahead with it. The person at the main office (Damian) was lovely though.

Update: Thank you Damian for following up what had occurred. Although it was an End of Lease per se, as the property was not clean when we took on the lease (esp. fans, blinds etc) and this was captured in our initial condition report when we moved in, did not need the oven cleaned (as we didn’t use it and it was new), this is what we were trying to ascertain with the person who contacted us.

I must say, the reason I’d wanted to go with your company was when we moved in, your cleaner Jason was great and when he’d finished earlier than expected, he charged less than expected. We appreciated his honesty. Hopefully next time will be a better experience. Once again, thank you for following up.

November 1, 2024
Unprompted review
Absolute Domestics logo

Reply from Absolute Domestics

Hi Lynne,

Thank you for sharing your recent experience with Absolute Domestics. I sincerely apologise for the inconvenience you faced, especially with the last-minute cancellation and the subsequent rescheduling difficulties. It is certainly not the standard of service we strive to provide.

I understand your concerns regarding the quoted pricing from the replacement cleaner. I want to assure you that the estimate given was based on the tasks required for an end-of-lease clean, which typically demands a thorough and detailed approach, often taking several hours to complete to meet the necessary standards. However, given the entirety of the situation and the cleaner's demeanour, we can understand how you may have been made to feel.

We appreciate your feedback and are committed to improving our services to prevent such issues from arising in the future. Should you have any further questions or need assistance, please do not hesitate to reach out to us directly.

Kind regards,
Absolute Domestics

Rated 5 out of 5 stars

Best cleaner I’ve ever had

Absolute Domestics sent us Val to clean our house. He is the best cleaner I’ve ever had and I’m amazed at what he can do in 2 hrs. The showers look brand new and he cleaned the kitchen to showroom standard. The loviest guy and so through

September 9, 2024
Unprompted review
Rated 5 out of 5 stars

From my first contact

From my first contact, this company kept me fully informed about the progress of my getting a new cleaner. They were courteous and frequent in their communication. The person who eventually came to do my cleaning was extremely efficient and I was most pleased and appreciative of the experience all along the way. Kay

September 20, 2024
Unprompted review
Rated 5 out of 5 stars

Absolute Domestics

Tirhas Mehari from Absolute Domestics is our cleaner. She is excellent, punctual, friendly and efficient. The agency is always keeps me in the loop with checking in that everything is good and well up to standard.

November 1, 2024
Unprompted review
Rated 5 out of 5 stars

They have paired me up with a wonderful…

They have paired me up with a wonderful cleaner who took the time to get to know my pets and work with me to get my house clean. She is very friendly does not judge me and really is an asset to our space. I look forward to every Wednesday.

November 6, 2024
Unprompted review
Rated 5 out of 5 stars

Well cleaned in a timely manner

Clean on 29/10/2024 - 2 hours with my products and vac cleaner.
The Cleaner did a very good clean and Vac, always considering how I wanted the work done.
She washed the cloths and brushes.
Overall careful and considerate

October 29, 2024
Unprompted review
Rated 4 out of 5 stars

Excellent communication. Average clean

Excellent communication and cleaner arranged quickly. The clean was average with the cleaner using one cloth and a light spray cleaner for most of the work. I expected a deeper clean for a spring clean. Front door was left smeared due to a dirty cloth. I had to ask cleaner to do a few things over.

October 17, 2024
Unprompted review
Rated 5 out of 5 stars

I would like to extend my heartfelt…



I would like to extend my heartfelt appreciation and commendation to Absolute Domestic for recommending Yangki and Sonam. Our family are appreciative for their outstanding work as part of the cleaning team. Their commitment to maintaining a clean and orderly environment has not gone unnoticed, and they consistently exceed expectations in both professionalism and attention to detail.

Yangki and Sonam demonstrate remarkable dedication and diligence, ensuring that every space is thoroughly cleaned and welcoming. Their positive attitudes and work ethics contribute significantly to a pleasant atmosphere, and their efforts are truly valued.

Thank you,Absolute Domestics for recommending Yangki and Sonam. Your contributions make a tangible difference, and your company and cleaners are both deeply appreciated.

November 9, 2024
Unprompted review
Rated 5 out of 5 stars

I just wanted to share my positive…

I just wanted to share my positive experience with the cleaner. He did an amazing job! The place looks spotless, and you can tell he paid attention to every detail. I'm very impressed with his work and would definitely recommend him. Great job!

October 29, 2024
Unprompted review
Rated 3 out of 5 stars

The cleaners aren’t very reliable

The cleaners aren’t very reliable after 1 or 2 cleans they are no longer available. They don’t like short cleans.

October 12, 2024
Unprompted review
Absolute Domestics logo

Reply from Absolute Domestics

Hi Terri,

We are sorry to hear that your recent experience with Absolute Domestics has not been as reliable as you expected. We understand how frustrating and inconvenient this must have been for you.

Please be assured, we are dedicated to making this right and finding a consistent cleaner for you. Please reach out to our customer service team at customerservice@absolutedomestics.com.au your earliest convenience so we can discuss this matter further.

Thank you for bringing this to our attention. We look forward to the opportunity to make things right and are committed to resolving this issue promptly.

Best Regards,
Absolute Domestics

Rated 5 out of 5 stars

Fantastic cleaner

My cleaner shows great initiative and is very good cleaner. Leaves the house smelling great and dusted.
Would recommend absoulte domestics as a cleaning company as they are regularly checking in on my experiences and make me feel valued as a customer.

November 6, 2024
Unprompted review

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