Academic Singles Reviews 

778
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

Don’t fall for what they promise! First of all, asking for money BEFORE you even have a chance to see what it’s about. And they’ll only return half the amount of a month, even if you only “benefit” f... See more

Company replied

Rated 1 out of 5 stars

I can't believe in this day and age that companies like you still exist. Scamming people by charging illegal RECURRING billing, and at that, more than double I signed up for!! In fact, the initial pa... See more

Company replied

Rated 1 out of 5 stars

Don't buy premium or be expected to be scammed and threatened. They use many forms of deception (eg. faded small text) to make you unaware that you will get charged much more very soon. Unlike ot... See more

Company replied

Rated 1 out of 5 stars

A general warning which applies to so many of these dating sites. You join ( prior to subscription) and don't even download a profile picture nor provide personal details. And yet you shortly receiv... See more

Company replied

Company details

  1. Dating Service

Written by the company

Online dating for Educated Singles


Contact info

1.1

Bad

TrustScore 1 out of 5

778 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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1.1

All reviews

(778)

42 reviews in the last 12 months

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Rated 1 out of 5 stars

I wanted to make a refund and stop the…

I wanted to make a refund and stop the premium subscription. They didn't responde. I finally deleted my account, and i saw a lot of people that saying that this is not going to solve the problem, they will consider that i didn't stopped the subscription and will take money from my account. The problem is that they are not going to respect the protection of data, and for this i can easly go higher. And by the way, they took more money than they should.

May 7, 2024
Unprompted review
Academic Singles logo

Reply from Academic Singles

Hi Stefan. We always explain the prices before you choose your membership type and submit your payment info to pay for the subscription. We can see that your membership was cancelled and we also now refunded fully the first order amount to the original account you used to pay. It should be back on your account within the next 3-5 business days. Your profile is already deleted according to your wish. Contact us if you have further questions. Thanks. Regards, Elias.

Rated 1 out of 5 stars

Don't! Just don't!

I paid £89.94 last September and, realising it's absolutely hopeless, decided in November to try to delete/cancel my profile & subscription with this scam of a site.
I found I was charged almost £180 this March 2024 for a renewal. Their cancellation process is baffling & really unclear. It's only when I complained did they give me a clue. You must email them with an attached cancellation request. It cannot be in the body of your email. A joke of a site. DO NOT USE!

March 11, 2024
Unprompted review
Academic Singles logo

Reply from Academic Singles

Hi Steve. Cancellation and renewal information including how and when to cancel are online, we also include them in the pay success email and in the GTC link. We also have a link to the cancellation form at the bottom of our homepage. Unfortunately, as you have not provided your registered email address, we are unable to check your profile or assist you further. Thank you, Noel.

Update: Hi Steve. We now refunded you according to agreement and your Premium membership is cancelled. There will be no further renewals and you don't have to send us any further cancellations. If you have further questions, don't hesitate to contact us again. Thanks. Regards, Elias.

Rated 1 out of 5 stars

Tried Out of curiosity, legal threats ensued

Out of curiosity, last year I decicided to subscribe for a période of six months. The Overall experience Was very underwelming, with lots of request by phony Accounts and messages hat were clearly auto-generated. So I mived in and quickly firgit about the Thing. Time passed and one day i find in my Mailbox a message by a debtcollector in wich a payment of another 130€ was requested, since the subsription was renovated automaticly. They claimed i had a debt to pay. Had i paied that sum of money my subcription would no le nger be revovated. They threatened me of Further legal consequences in the case i should have decided not to pay The card that i usex was no longer active so they couldn't Just take the money. I found the whole thing rater ludicrous, since they expect me to pay for sonething i have not used and that i don'want to use, as if I subscribed with them a contact for electricity supply.
After several request of payment i received a Letter by a lawyer from my country (italy) with the same threats. No comment.

Long story short, this is a complete farce, the service provided is fishy, the cancellation options opaque (you have to send a fax at least 4 week before the expiration of the subcription period, with no warning mails sent remainding you of the whole Thing), and on top of that they threats People as if they borrowed us money.

Can anyone with a sane mind claim this is all fair and square? How a judge would comment on All of that?

March 21, 2024
Unprompted review
Academic Singles logo

Reply from Academic Singles

Hi PIetro, we're sorry to read your review. Unfortunately it's way too long for us to be able to reply to all of it. Subscriptions are the usual form used on any dating site, not just ours. If you are not interested in going into a subscription or taking the cost of signing up to a dating website, then you should not agree to the purchase in the first place. We have, though, plenty of customer service staff that reply to thousands of emails from our customers every week and are prepared to help our customers with whatever request they might have. Feel free to contact us on our customer service e-mail. Thanks! Sincerely, Elias.

Rated 1 out of 5 stars

Scam site, zero trust

Buyed a month subscription on 03.02.2024 and today I was surprised that I’ve found 60€ being withdrawn from my account, especially because I contacted the customer service in Romania, telling them that I want to cancel my subscription and delete my account. Didn’t have a good experience at all, stopped using the site in the last week, only enterded for a few minutes. I want my money back and this to be over. I did not subscribe for 6 months, just paid for one, which is not fair to be charge extra and AUTOMATICALLY! Don’t recommend this site for none. 0 stars.

March 12, 2024
Unprompted review
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Reply from Academic Singles

Hi, we can confirm that your Premium-membership has been cancelled. We're sorry if you missed the information about automatic renewal. Thanks.

Rated 1 out of 5 stars

Scam

As per many other reviews about Academic Singles, be warned – don’t buy premium! It is a scam, especially if you purchase this using your mobile phone. They advertise monthly subscription but take the full 6 months payment (without you knowing). Normally there is an opportunity to review payment options, but this did not appear on the screen. After I saw that they had deducted the total amount for 6 months (which I did not agree to),I contacted them immediately to ask for a refund and cancellation of my subscription. After many emails, they eventually cancelled the subscription but refused to give me a refund. This is very unfair and a very poor business model. There is no transparency or refundable options after payment has been processed. Their customer service is appalling. This dating site is a rip off.

March 2, 2024
Unprompted review
Academic Singles logo

Reply from Academic Singles

Hi, sorry if there was a misunderstanding with the price, we'll pass your comments to the developers. In the meantime, the customer service team will contact you via email regarding your refund. Thank you.

Rated 1 out of 5 stars

What a scam

What a scam. No way to cancel and after numerous emails to do so. They expect a letter to be mailed to them. Just a totally scam. All about just taking money and now it’s time to contact the bank. Never use academic singles under any circumstance. Shame on this company .

February 14, 2024
Unprompted review
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Reply from Academic Singles

Hi Mandy, You registered on the New Zealand site not the Danish one. Either way, we can see your subscription is cancelled and you should have had an email to confirm it. We don't expect a letter to be sent to us - not sure why you think that! Anyway, as said, your subscription is cancelled and if you need help with anything please contact customer service at Academic Singles New Zealand from your registered email address and the team will be happy to help! Thanks.

Rated 1 out of 5 stars

Horrifying - this site should be SHUTDOWN!

After reading so many horrifying reviews I believe it is time to settle this fraudulent organisation by reporting them to the Police. I have reported them to my bank and have written to them officially to cancel my subscription because they stole £350 GBP from me even after I had cancelled the subscription and then told me about terms and conditions which they had not told me about before.
I don't believe the reviews which say they found their mates on this site I believe with the level of fraud it must be staff written the rubbish.
So disappointed but will make sure no one suffers what I did and therefore I must take strong action.
To anyone reading this kindly let me know if you are interested in fighting with me because I am going ahead!!!!!

February 1, 2024
Unprompted review
Academic Singles logo

Reply from Academic Singles

Hi, with the information you've provided, we can confirm that your Premium-membership has already been cancelled. Info on how to cancel your membership is on our website, in our terms and conditions and the welcome email you were sent when you signed up for the service, along with cancellation deadlines and prices. If you already sent us a valid cancellation in time to stop the renewal, send it to us again and our customer service will review your request. Thank you.

Rated 1 out of 5 stars

Scamers

Scamers. Don't buy premium, don't buy anything. Make a research on the internet and check them out. Tehy insert small text and u think u pay only one month but actually next month they are taking at least 5 times more from ur account without any aproval. I made the mistake to create the account from this email on 17 january 2024, transaction on 22.01.2024 , and on 20.01.2024 allready asked for canceling subscription. They are not transparent regarding how you can close your account . I sent my hand writing request for canceling my subscription allready twice ( with all the information they require - registered email, username , transaction date, and how the payment wqas done) . They are not answering , although first time they did answered when i requested my subscription to be cancled only through e-mail.
I allready contacted customer protection service in my country, anyhow i will change my card. Be very carefull this is a"legit" fraud as u are not aware what u are agreeing with when u decide to pay to them that first month

January 21, 2024
Unprompted review
Academic Singles logo

Reply from Academic Singles

Hi! With the information you've provided, we can confirm that your subscription has already been cancelled. Thank you.

Rated 1 out of 5 stars

SCAM SCAM SCAM!!!

SCAM SCAM SCAM!!!
I have deleted my account online. The day I created it I emailed them as they took more money than what was advertised on the site! And then asked them to cancel my account and emailed them again the next day. This was back in September, and no one has replied to my emails. INSTEAD I HAVE BEEN BOMBARDED WITH EMAILS FROM A DEBT COLLECTION COMPANY IN GERMANY! PLEASE DO NOT SIGN UP WITH THESE GUYS, THEY ARE ROBBERS!

After I emailed them my proof they are still not taking any responsibility and can't send me proof that they emailed me. Who uses a fax machine nowadays! And who post out letters? Then they will come back with saying oh we never received your letter, show us proof you sent it!

Still stand by my review, they are huge scammers, please do not use them. What do we need to do to get them out of business?

January 23, 2024
Unprompted review
Academic Singles logo

Reply from Academic Singles

Hi! If you've already sent us a valid cancellation, in time to stop your subscription from renewing, please send proof of it to our customer service and they'll review your request. Thank you.

Rated 1 out of 5 stars

Fraud

Don't buy premium or be expected to be scammed and threatened. They use many forms of deception (eg. faded small text) to make you unaware that you will get charged much more very soon.

Unlike other services, that terminate when there is no payment, this one treats you with additional charges and starts sending threats to your inbox.

People working there, hope you are aware that a regulator will cut this business at some point and you will be prosecuted.

January 20, 2024
Unprompted review
Academic Singles logo

Reply from Academic Singles

Hi! Cancellation information including how and when to cancel are online, we also include them in the pay success email and in the GTC link, together with renewal prices and cancellation deadlines. However, with the information you've provided, we can confirm that your Premium-membership has already been cancelled. Thanks

Rated 1 out of 5 stars

SCAM SCAM SCAM

SCAM SCAM SCAM. Please do not download and subscribe any plans with them. You have no control over your account and won’t be able to delete the account as well. I’ve been billed at their will and bills have been transferred to debt collection agency. Even when I’m ready to pay and get done with them and asked them to delete my account, their response is they are no longer responsible. They are scammers and needs to be held accountable and I’m exploring legal options.

January 14, 2024
Unprompted review
Academic Singles logo

Reply from Academic Singles

Hi! With the information you've provided, we can confirm that your deletion request is being processed. Thank you.

Rated 2 out of 5 stars

Disappointing

There’s nothing academic about the client base - very disappointing.

December 16, 2023
Unprompted review
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Reply from Academic Singles

Sorry to read your review Anne. If there's anything the customer service team can help with, please write to them, Thanks Academic Singles.

Rated 1 out of 5 stars

I am so disappointed by your service

I am so disappointed by your service. I have been requesting for cancelation of the subscription but I am not assisted. Money is deducted from my account. I really would never recommend this site. It operates like a scam.

November 22, 2023
Unprompted review
Academic Singles logo

Reply from Academic Singles

Hi Thando, your subscription has been cancelled and your profile is being deleted, just as you requested - not sure why you are still unhappy about this. If you had wanted to cancel before a renewal, you needed to have sent your valid request within the cancellation period, as already explained by the customer service team. Regards, Academic Singles.

Rated 1 out of 5 stars

Biggest scam ever

Biggest scam ever, it is impossible for a cancellation and when you’re finally able to cancel it, they send you an incasso firm with the note that you still have to pay membership and administration costs in total of 70,96€.

December 17, 2023
Unprompted review
Academic Singles logo

Reply from Academic Singles

Hi, we're sorry to read your review. With the information you've provided, we can confirm that your Premium-membership has been cancelled.

Rated 1 out of 5 stars

Academic Singles -SCAM

Academic Singles needs to be put out of business. The commentary on this site by Academic Singles consistently refers to fine print however your ads are clearly misleading people into signing up for what appears to be monthly membership which is actually long term without knowing this. Your profiles appear fake hence why I canceled straight away only to he hounded by you demanding payment after canceling in writing then accusing me and of signing up with a different email addesss. I am taking this to the Australian Securities to complain about the poor and unethical business practices of Academic Singles.

July 1, 2023
Unprompted review
Academic Singles logo

Reply from Academic Singles

Hi, we're sorry to read your review. Contact us from your registered email address at as-trustpilot@academicsingles.dk. We'll take a look at your account and investigate your claims further. If you mention this review it will help us too. Thanks!

Rated 1 out of 5 stars

Scam

Scam. All profiles were fake.

December 9, 2023
Unprompted review
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Reply from Academic Singles

We don't allow fake profiles, so we're really sorry to read your review. If you could email our customer service with as much information as possible, we'll look into your claims. You can also report a match online if you're concerned about something. Kind regards.

Rated 1 out of 5 stars

This is a scam company

This is a scam company. When I realised immediately after I had paid that they had no potential matches for me ( and many sounding false) I asked for my money back under the law that says you can change your mind about online purchases within 14 days. They refused, saying that I’d already ‘used’ the site, but how else would I know that the site was useless.
£120 I will never get back and I’m asking a journalist friend to investigate this company.
I wish I’d seen these reviews before I signed up

December 5, 2023
Unprompted review
Academic Singles logo

Reply from Academic Singles

Hi, thank you for providing information about your account with us - we have found your profile and we can confirm that your refund has already been processed. If you have more questions about your profile, please contact our customer service, they'll be happy to help you. Thanks.

Rated 1 out of 5 stars

It's full of fake profiles

November 29, 2023
Unprompted review
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Reply from Academic Singles

We don't allow fake profiles so we're really sorry to read your review. You can report a match online if you're concerned about something. Thank you.

Rated 1 out of 5 stars

Scam site

Scam site. Profiles are false. Cancellation impossible.
Cancelled twice and still being billed. Would give 0 stars if I could.

Bank launching a dispute and am taking it to trading standards.

Re reply about fake profiles.

I had virtually no messages until I ...yet again...tried to cancel my subscription.
Suddenly, I have an inbox full of messages...???

Got a couple of matches until I cancelled, then bombarded by lots of fake profiles.

November 10, 2023
Unprompted review
Academic Singles logo

Reply from Academic Singles

We don't allow fake profiles, so we're really sorry to read your review. You can report a match online if you're concerned about something. Please contact our customer service, and they'll be happy to help you with your cancellation request. Thank you.

Rated 1 out of 5 stars

Had a horrible experience signing up to…

Had a horrible experience signing up to this site. The checkout page was misleading so ended up having to pay a huge amount. No proper customer service procedure either.

October 19, 2023
Unprompted review
Academic Singles logo

Reply from Academic Singles

Hi! We're sorry to read your review. The full price is on the payment page before you make the payment. If you want to dicsuss this or anything else, please email us at as-trustpilot@academicsingles.dk. Thanks.

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