Acala has a great quality selection or organic and minimal waste products. The website is easy to use. Shipping is quick. Overall very happy with my experience and products. Thank you.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Love the products on Acala and very happy with their packaging and commitment to sustainability. My parcel arrived a bit late, likely due to Royal Mail issues. Communication was OK - no response fr... See more
The Aloe Vera Gel arrived in good time and beautifully wrapped in sustainable packaging! A lot of thought has gone into this brand and they portray it well in their products, even the small hand writt... See more
... and there is none better. Unsurpassed and friendly customer service. Packaging is excellent - strong and good quality materials which have protected my orders from mishaps over the years. I feel... See more
Company details
- Toiletries Store
- also in
- Pharmacy
Written by the company
Shop our extensive range of natural, organic and vegan health and beauty products from leading brands. All responsibly packaged. Refills, zero waste and plastic free. Wellness for both people and planet.
Contact info
Unit 1, 85 Gregory Road, Mildenhall, IP28 7DF, BURY ST. EDMUNDS, United Kingdom
- 01638491022
- hello@acalaonline.com
- acalaonline.com
4.9
Excellent
300 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent transaction and good supplier
Bought sci powder from this supplier. Came really quickly once dispatched with a nice note on the box. Very well packaged in recyclable packaging so big thumbs up from me.
February 20, 2021
Unprompted review
One happy customer
Great website. Loved the products, they were packaged well. The delivery was really quick. Overall very happy with my purchase
February 18, 2021
Unprompted review
Happy with personal service
Hi, I only ordered one product as my first order, but what I got (ALOE VERA gel) was great. Affordable and arrived so fast with a hand written then I you to me personally from the business owner. I was very happy.
I have suffered a rash (not red or itchy, just loads of mini little for sized scabs all over my torso, from stress most likely, for 2 years now) I tried EVERYTHING, doctors prescribed tablets, creams the lot.. But this simple ALOE VERA GEL worked within days. I am so happy as it had started spreading to my side breasts and back and how it's gone. I will definitely get more from ACALA when I run out and I promise anybody that deliveries don't take forever (I've waited 1 month and a half for certain things but this took 2 days! Obviously the address and current climate affects things but I couldn't believe it arrived so fast).
All the best to anyone and
👍👍ACALA
Lucy
February 17, 2021
Unprompted review
What a lovely company
What a lovely company. I love their ethos and products. Everything is top quality, delivery swift and the customer is kept informed throughout the purchase and delivery process - and I even get a sweet little handwritten note on the packaging!
February 16, 2021
Unprompted review
My go to for plastic free toiletries.
I use this shop regularly for my favourite plastic free toiletries. Very good quality products. Always arrive very neatly packaged and the customer service is excellent.
February 8, 2021
Unprompted review
Great products and great service
I think this is the best online shop I have ever dealt with. Great easy to use website. Brilliant eco friendly products. Quick delivery and all packaging recyclable. Loved my item and even got a personalised thanks on the box. Would use again and will recommend. If only all online shopping was like this.
January 28, 2021
Unprompted review
Rose water, pomegranet oil, aloe vera gel.
I love these products, they're high quality and effective. They arrived promptly despite the limitations of Covid. A suggestion would be to print some general uses on the label.
January 18, 2021
Unprompted review
Reply from Acala
We are so glad to hear that you love these products! Thank you so much for your feedback re labels, we will look into this. In the meantime, did you know we have a DIY e-book with lots on information on oils, DIY's recipes and more? You can download this for free at : https://acalaonline.com/blogs/blog/free-e-book-easy-zero-waste-beauty-guide-1. In addition you can also refer to the product pages where we have products information and uses. If you have additional questions then please email us at hello@acalaonline.com and we will be happy to assist further :) Many thanks! The Acala Team :)
Great selection and customer service
Great selection of plastic free items. Good customer service and quick delivery. I regularly order the toothpaste tabs and they are great, plus Acala shampoo is really effective too and leaves my hair very soft.
January 10, 2021
Unprompted review
Perfect
Perfect! Love the products they sell, came quickly, safely wrapped and all eco-friendly. Would recommend!
January 9, 2021
Unprompted review
Excellent
Excellent, came fast and everything came as ordered. Parcel was well wrapped as it contained a glass item. Thank you Acala! Will be using my account again soon 🙂
December 29, 2020
Unprompted review
I bought 2 wood and sisal hairbrushes…
I bought 2 wood and sisal hairbrushes -one for me and one for my daughter. I was looking for a cruelty free alternative to a bristle brush and this certainly ticked all the boxes. Gentle on my hair yet it bushes all the tangles clear away - not an easy job as my hair is thick, long and dry.
Service was prompt and efficient and I like my free deodorant stick.
November 5, 2020
Unprompted review
Another exciting delivery
Another exciting delivery. Repeat order of the Jasmine and rose deodorant from Earth conscious. I have tried many in my day and am very impressed with this. I've ordered three. Trying the floor cleaner and toilet scrub for the first time. As always prompt efficient service. Thank you.
October 10, 2020
Unprompted review
Easy to order on the website and quick…
Easy to order on the website and quick delivery with plastic free packaging
October 7, 2020
Unprompted review
A super shop and very ethical too.
September 18, 2020
Unprompted review
Yet another perfect order with so much…
Yet another perfect order with so much personal attention! In the last minute, I wanted to add something to my order before shipping and they were incredibly helpful and understanding. Some of my products were a repeat order as I love them so much but I am equally impressed by the new ones.
September 14, 2020
Unprompted review
Excellent service
Bought a shampoo bar. I haven't used it yet, so I can't comment on the quality of the product. However, I was very happy with the service. I have psoriasis on my scalp and so emailed Acala to ask if they had any recommendations. Hannah was very quick to reply and my order arrived very quickly too. I would be very happy to use Acala again, and it's great to be able to get rid of some plastic from the bathroom.
August 12, 2020
Unprompted review
Great product line and speedy delivery
Great product line and speedy delivery. Will be ordering again from Acala.
July 6, 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.