Acala Reviews 

300
•
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Acala has a great quality selection or organic and minimal waste products. The website is easy to use. Shipping is quick. Overall very happy with my experience and products. Thank you.

Company replied

Rated 5 out of 5 stars

Love the products on Acala and very happy with their packaging and commitment to sustainability. My parcel arrived a bit late, likely due to Royal Mail issues. Communication was OK - no response fr... See more

Rated 5 out of 5 stars

The Aloe Vera Gel arrived in good time and beautifully wrapped in sustainable packaging! A lot of thought has gone into this brand and they portray it well in their products, even the small hand writt... See more

Rated 5 out of 5 stars

... and there is none better. Unsurpassed and friendly customer service. Packaging is excellent - strong and good quality materials which have protected my orders from mishaps over the years. I feel... See more

Company details

  1. Toiletries Store
  2. also in
  3. Pharmacy

Written by the company

Shop our extensive range of natural, organic and vegan health and beauty products from leading brands. All responsibly packaged. Refills, zero waste and plastic free. Wellness for both people and planet.


Contact info

4.9

Excellent

TrustScore 5 out of 5

300 reviews

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4.9

All reviews

(300)

21 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love the ethics

Love the ethics, cruelty free, mostly vegan, and plastic free products. Packed really well and also really amazing quality, been coming back for years! 🍄💕

July 18, 2021
Rated 2 out of 5 stars

Haven't received my order yet

July 15, 2021
Unprompted review
Acala logo

Reply from Acala

Hi there, we have dropped you a few emails about your order but it sounds like these haven't reached you- we do apologise. We are emailing you again now.

Rated 1 out of 5 stars

The shipping needs improving or updated website info

The shipping took much longer than what is said online so I unfortunately missed the package. I never received tracking info and still don’t know when it will arrive at this place I no longer am at. If the shipping is disturbed because of covid the website should be changed accordingly.

I’ve ordered before without issues and received the package quickly and the order inside was well protected but all plastic free. So this was even more disappointing.

June 23, 2021
Rated 5 out of 5 stars

I love the company

I love the company, the products they sell are one better than the other and the sustainability it’s a super plus.
Also, they have a great costumer service.
I can’t recommend them more then that

June 5, 2021
Rated 5 out of 5 stars

Great products and sustainability

Love the products on Acala and very happy with their packaging and commitment to sustainability.
My parcel arrived a bit late, likely due to Royal Mail issues. Communication was OK - no response from the phone number (left message) but got a reply via email and the person was very helpful.
I'm a big fan of their DIY guide and being able to purchase the individual ingredient from their website.
Love my Yay For Earth lotion the best!

March 20, 2021
Rated 5 out of 5 stars

Fabulous

Fabulous! Bought Rosewater in a spray and reusable make up remover pads and my mum was blown away with her mothers day present ♥️

March 15, 2021
Rated 5 out of 5 stars

Beautiful product and ethics

The Aloe Vera Gel arrived in good time and beautifully wrapped in sustainable packaging! A lot of thought has gone into this brand and they portray it well in their products, even the small hand written "Thank-you" on the box really made my day. Thank-you for supplying these products so we can enhance our sustainable/zero waste lifestyle :)

March 11, 2021
Rated 3 out of 5 stars

Acala has great products but I didn't…

Acala has great products but I didn't receive a full order with some things missing. A bit disappointing.

March 6, 2021
Acala logo

Reply from Acala

Thanks so much for sharing your feedback, we've just responded to your query via email to explain that the two items missing in your delivery today will be delivered to you next week. Huge apologies for any misunderstanding, there should have been a note in your parcel.

Any other questions or anything else we can help with please do drop us an email at hello@acalaonline.com.

Rated 5 out of 5 stars

Good 0 waste shampoo

So pleased to have a discount! The shampoo smells lovely and actually washes out, leaving no grease like some others. So glad it's in glass but pity it's so expensive. It should last a while though xx

February 26, 2021
Rated 5 out of 5 stars

Awesome products!

I've received my order real quick with a cute little handwritten thank you note. In terms of packaging, it's fully recyclable so great one! The products are real amazing too. Soap bar is excellent, the apricot face oil is just a gem! I've been looking for an oil that moisture but doesn't leave my skin greasy for months before.

February 25, 2021
Unprompted review

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