Acareotc Reviews 

73
TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

I ordered a bath bench. I never received a confirmation email. The website said that it would ship the next day and to expect about 5 days for shipping. It has been 10 days and the bath bench has not... See more

Rated 4 out of 5 stars

I never received an order confirmation email. I got one when the item shipped. Then no tracking was ever updated until it arrived in a city not far from me. Also I tried to login to my account and was... See more

Rated 5 out of 5 stars

I did have to contact customer service about a phone call from another mail handler that I thought was a mistake and your customer service looked up my order and verified my concern that the other mai... See more

Rated 1 out of 5 stars

DO NOT ORDER FROM HERE PERIOD! CAN ONLY REACH THROUGH WEBSITE EMAIL. NO PHONE NUMBER OR ADDRESS! Placed my order on February 21st. The website clearly states stock and all orders ship within 24 hours.... See more

Company details

  1. Health and Beauty Shop

Information provided by various external sources

ACareOTC is an online drug store, prescription drugs, pharmacy and a store to sell many more health and beauty products.


Contact info

  • Washington Ave 600, 19147, Philadelphia, United States

  • acareotc.com

2.6

Poor

TrustScore 2.5 out of 5

73 reviews

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No recent history of asking for reviews

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2.6

All reviews

(73)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I never received an order confirmation…

I never received an order confirmation email. I got one when the item shipped. Then no tracking was ever updated until it arrived in a city not far from me. Also I tried to login to my account and was unable to so I requested a link to change my password 3 different times and still have never gotten any email to reset my password. There are clearly glitches in your system that need attending to.

April 17, 2019
Unprompted review
Rated 1 out of 5 stars

Poor service

My order was placed on 3/26 and a few days later it was cancelled and a credit issued. Never any contact to say why it was cancelled or who cancelled the order. I did not even know it had been cancelled until I tried to track it two weeks later. I thought it was a bad experience I will not deal with this company again.

April 11, 2019
Unprompted review
Rated 1 out of 5 stars

We ordered online

We ordered online. You accepted our order and charged us while
being fully aware that the item was not in stock. A few days later you
Reversed the charge. You should
not have taken the order in the first
place.

April 2, 2019
Unprompted review
Rated 1 out of 5 stars

Placed an order 10 days ago

Placed an order 10 days ago, have not heard a word, no order confirmation, no shipping confirmation, NOTHING. Emailed customer service inquiring about my order - no response. Will be disputing the charges on my credit card since I did not receive anything. Will never use this bogus company again.

March 6, 2019
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER FROM HERE PERIOD

DO NOT ORDER FROM HERE PERIOD! CAN ONLY REACH THROUGH WEBSITE EMAIL. NO PHONE NUMBER OR ADDRESS! Placed my order on February 21st. The website clearly states stock and all orders ship within 24 hours. Took almost a week to get a tracking number and stated that it arrived at DSL distribution Center on February 26th. Now my order is credited due to a stock problem a week later. None of the emails I received were clear and understandable. I have been tracking a package that never shipped? DONE!

March 5, 2019
Unprompted review
Rated 2 out of 5 stars

So, why is the product line not what you show?

So, I wanted a certain product, found it on the website; then ordered it. What I got was not what I ordered. I did check and saw there were two products offered, with different SKUs. I selected the one I wanted. Received the package promptly, OK that was good...

Contents, as I said were wrong, so I promptly sent an email. My answer from CS was some error was made between manufacturer current product and what was up for view on the website. As I explained, I found both in my search. Now I see a change in the view able product(s). However, the picture now shows one product(the one I got) but the description reflects what I wanted.

Here is the thing: If I choose to order something online I only have what is shown to me in the product line. I could have just as easily done my shopping from brick and mortar vendors. Then I could have scrutinized two products and chose what I wanted. It is incumbent on you as an online vendor to accurately portray your product line as this is all I have to make judgement on for my selection. It is not the customer's responsibility to ask if he or she will get what is shown in the view-able inventory.

February 5, 2019
Unprompted review
Rated 5 out of 5 stars

I was happy to find Porters Liniment…

I was happy to find Porters Liniment Salve on your sight and it was the best price of all the sights I searched. The only thing I would like to see is a better way to track my order. All I could ever find out was that it was shipped.

January 15, 2019
Unprompted review
Rated 4 out of 5 stars

Great service

Great service, Package arrived on time. The order was exactly what I ordered at a great price

January 12, 2019
Unprompted review

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