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Review summary

Created with AI, based on recent reviews

Considering 249 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent user experience, noting that webinars are well-organized, informative, and easy to follow, providing practical and useful information. Many appreciate the clear, concise content and the engaging presentation style, often with real-life examples and interactive elements like polls and Q&A sessions. The website is also praised for being easy to navigate, and the pre-event communications are described as timely and helpful. However, some customers also noted issues with the staff and service, reporting unhelpful or rude advisors who did not provide clear advice or assistance. A few other people also felt that the website had technical problems, such as broken links or a lack of a 'save progress' feature for courses, leading to frustration and lost work.

What people talk about most

User experience

Users describe positive interactions with the user experience, often highlighting the informative,... See more

Website

Clients share positive opinions on the website, particularly regarding the free webinars, which many... See more

Staff

Consumers find staff to be ambiguous, with many reviewers praising the helpfulness and professionalism of the... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers expressing disappointment and calling... See more

Customer service

Customers had ambiguous experiences with customer service, with many reviewers expressing dissatisfaction and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I found the webinar, pre- and post event communications very helpful and insightful. The content was well structured and the case studies help understand real lide situations. I also appreciated that... See more

Rated 5 out of 5 stars

I've attended a couple webinars put on by ACAS and they have all been fantastically run, organised and communicated. They use the best webinar software - Go To Webinar. They clearly state how they w... See more

Rated 5 out of 5 stars

I attended 'Mental Health at Work' on Thursday 16 October 2025. I found this course to be very insightful and I gained new knowledge which will further support my role as a Employee Relations S... See more

Rated 5 out of 5 stars

I signed up for ACAS in April 2025 and am happy with the resources available. attending this training is part of my job remit as well. both Sharron and Lucie were very good in sharing the lessons wi... See more


Company details

  1. Legal Services & Government

Written by the company

Workplace experts providing free impartial info & advice to employers & employees. Acas Helpline: 0300 123 1100.


Contact info

  • 11th floor, 14 Westfield Avenue, Stratford, London, E20 1HZ, London, United Kingdom

  • acas.org.uk

4.4

Excellent

TrustScore 4.5 out of 5

758 reviews

5-star
4-star
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1-star

Replied to 4% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Easy to access webinar

Easy to access webinar, good flow to the session with lots of information, downloadable information and links to other documents.

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

Free webinar

I attended a free webinar - what's not to like?! Clear, concise and very well answered Q&A which was very helpful in itself. The Q&A as a downloadable, editable doc would be great but you can't complain for an hour of excellent, free CPD. Thanks team ACAS.

September 23, 2025
Unprompted review
Rated 1 out of 5 stars

Unhelpful center

**“You should change the name from helpline to not helping ☎️❌—it really suits you. I started complaining about my employer 2½ years ago, and still I haven’t received anything from you. All this time, you’ve just been wasting people’s time and lives ⏳😔.

What’s the point of having these authorities if they don’t actually help? For telecommunications training or teaching, whenever we ask questions, no one gives a clear answer. It would be better to close this completely, because it’s not serving its purpose.

A true helpline should be helpful for people 🙏—but this isn’t.”**

August 29, 2025
Unprompted review
Rated 1 out of 5 stars

Acas: The gold standard of doing absolutely nothing.

After five weeks of radio silence, my conciliator appeared out of thin air, forwarded my employer’s threats of defamation as if they were postcards from the seaside, and then wrapped it all up with a helpful: ‘If you still disagree, take it to tribunal.’
Truly inspirational. If you’ve ever wondered what it’s like to pay taxes for someone to act as a glorified out-of-office auto-reply, ACAS is the experience you’ve been waiting for. Five stars for commitment to mediocrity, one star because I can’t leave zero.

June 6, 2025
Unprompted review
Rated 4 out of 5 stars

Webinar was at the right pace

Webinar was at the right pace, clear speakers and useful resource links to follow up on. I especially appreciated the Q&A chat box too.

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

Good disciplinary & investigation webinar

Clear, concise information. Good examples. Great real-life questions are being answered in the Q&A section.

My only request would be that the Q&A section be made available for download after. It's so useful to go through real-life scenarios, questions, and answers.

September 23, 2025
Unprompted review
Rated 4 out of 5 stars

Webinar: Introduction to the investigation process

I found the webinar, pre- and post event communications very helpful and insightful. The content was well structured and the case studies help understand real lide situations. I also appreciated that advisors promptly answered questions from participants during the event. The only suggestions are that moderators could speak a bit slower, and the Q&As could be shared after the event as it's a bit challenging to follow the speakers and go through the questions at the same time :) All in all it was a great and educational experience and I look forward to upcoming events. Thank you ACAS!

September 9, 2025
Unprompted review
Rated 5 out of 5 stars

it was such a nice experience on the…

it was such a nice experience on the last free webinar last week and yesterday. I have learnt a lot on this matters, specially if we are law students and worker, where your employment rights are diminished by employer' interest business, so here, there is a powerful tool to defend your rights as a worker. Thanks ACAS for letting people to be involved in this project 🙏

September 9, 2025
Unprompted review
Rated 5 out of 5 stars

Appeals in wirk

Spoke with a lady yesterday. She was very good. Listened, explained everything fully. Able to advise on all aspects of my call.
Thank you

September 5, 2025
Unprompted review

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