Access4Lofts Reviews 

358
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and friendly staff, who are often described as knowledgeable, efficient, and very helpful. The quality of the work is frequently highlighted as excellent, with installations completed quickly and to a high standard. Many people appreciate the meticulous clean-up after work, transparent pricing, and exceptional customer service throughout the entire process. Reviewers often mention the stress-free experience from initial quote to completion, noting the teams' punctuality and respect for property. This leads to strong recommendations, with many highlighting the significant improvement in storage space and overall satisfaction with the outcome.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the professionalism, efficiency, and... See more

Staff

Reviewers consistently mention positive feedback about staff, highlighting their professionalism,... See more

Quality

Reviewers highlight positive aspects of quality, with many customers praising the excellent workmanship and... See more

Price

Consumers find price to be positive, with many reviewers describing the pricing as fair, competitive, and... See more

Customer service

Users describe positive interactions with customer service, highlighting excellent and exceptional service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can highly recommend Attila and his company Access4lofts. From the time they came to quote, their advice on what I should consider doing, to booking in the job and then carrying out the work totally... See more

Company replied

Rated 5 out of 5 stars

Excellent service from a professionally run business. Priced quotations clearly set out and easy to understand. Specific time and date given for the job - turned up when they said they would! Ti... See more

Company replied

Rated 5 out of 5 stars

Excellent experience from start to finish. Suzanne was so helpful on the phone and the guys that came out to measure for the quote and carry out the work were fab. So pleased with the extra space its... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service and overall pleasant to talk with. Very respectful of my home and worked well without issue even with other contractors working around around him. He quoted a day and a ha... See more

Company replied


Company details

  1. Construction Company
  2. Insulation Contractor
  3. Ladder Supplier

Written by the company

Access4Lofts supply and install loft hatches, loft ladders, boarding, lighting, insulation and shelving so you can use your loft as an easily accessible, useful storage space.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

358 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(358)

128 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5 Star Service

Val and his colleague did an excellent job. They insulated and boarded the loft, installed a ladder and replaced the hatch door. Everything was left neat and tidy. Brilliant!

January 17, 2025
Unprompted review
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Reply from Access4Lofts

Thank you for this great review! We love to hear it. We're thrilled to hear you were happy with our team's service.

Thank you for choosing Access4Lofts—we're here whenever you need us.

Best regards,
Access4Lofts Team

Rated 5 out of 5 stars

Very happy with my quote and the job

Very happy with my quote and the job . Cristian and Gabriel were extraordinary, they were very professional and fine the job above my expectations. My family and friends never been to my loft, they all are now . Thank you guys , you are the best x

December 20, 2024
Unprompted review
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Reply from Access4Lofts

Thank you for this great review! We love to hear it. Our team works hard to deliver professionalism and reliability every time.

If you ever need further assistance, don’t hesitate to reach out to us.

Best regards,
Access4Lofts Team

Rated 5 out of 5 stars

Rochdale

We have just had a new loft hatch, Ladders, boarding and loft insulated from Jamie at access4lofts Rochdale. From coming and giving us as quote to doing the Job Jamie was excellent, he turned up on time when he said and done a fantastic job, we are so happy with the work and would definitely recommend Jamie at access4lofts Rochdale.

January 16, 2025
Unprompted review
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Reply from Access4Lofts

Thank you for sharing your experience with us! We're glad to hear you were pleased with Jamie's services.

Warm regards,
Access4Lofts Team

Rated 1 out of 5 stars

Cambridge

Cambridge - Cancelled my quote appointment at the very last minute with the message "I'm cancelling as I don't like doing wooden ladders in older properties - good luck". I am going to another lovely local firm who loved my house - I wouldnt recommend their customer service so beware

January 16, 2025
Unprompted review
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Reply from Access4Lofts

Hi Louise,

Thank you for sharing your feedback. We're very sorry that the installer felt unable to carry out the work on your property and that the service you received didn’t meet the high standards we aim for. We understand how frustrating it can be when expectations are not met, and we sincerely apologise for the inconvenience caused.

We take all customer feedback seriously and will work to ensure this doesn’t happen again in the future.

Kind regards,
Access4Lofts Head Office

Rated 5 out of 5 stars

Bristol

Bristol - Cannot fault the service I received. I was left in a bit of a mess whilst buying a house and was ultimately left with no insulation or boarding in my new roof over Christmas. Although the boarding could not be done before I went away on holiday, they made sure to lay insulation down so that my house would have some protection. Everything was laid out in detail prior to any work being done, and that work was executed exactly how described. I wouldn't hesitate to recommend. Polite, cleaned up after themselves and answered all my questions promptly. Thank you so much Anthony

January 13, 2025
Unprompted review
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Reply from Access4Lofts

We appreciate you taking the time to leave a review of your positive experience with Access4Lofts!

Rated 5 out of 5 stars

Highly recommend Access4Lofts

I highly recommend Access4Lofts Chelmsford. After my initial enquiry, I was promptly contacted to arrange a home visit to assess my requirements. A convenient date was then scheduled for the work to be completed. Communication throughout the process was excellent.

Ashley arrived on time, confirmed the details of the job, and efficiently installed both loft boarding and a loft ladder. He took great care to protect the carpets and made sure all debris was cleared before leaving — all while maintaining a friendly and professional attitude.

I’m extremely happy with the quality of the work and will definitely be reaching out again for future projects.

November 25, 2024
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Reply from Access4Lofts

Thank you for taking the time to leave this kind review for Access4Lofts Chelmsford!

Rated 1 out of 5 stars

Company took my money and not completed…

Company took my money and not completed job after 3 visits.
Now I complaining and owner wants to report me to the local authorities.
I have now raised a dispute with my bank.
I will never use this company again.

December 5, 2024
Unprompted review
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Reply from Access4Lofts

We are sorry to hear that we did not meet the high standards we strive to achieve when working with our valued customers. Please be assured that we take all feedback seriously, and we appreciate you taking the time to work with us to resolve this issue.

We are pleased to have agreed on a mutually convenient date to carry out the remedial works discussed and want to reaffirm our ongoing commitment to ensuring your satisfaction.

Thank you again for your understanding and cooperation.

Rated 5 out of 5 stars

I would highly recommend using this…

I would highly recommend using this firm. Their communication is excellent and the service provided is first class. Everything was done exactly as they said it would be.

December 19, 2024
Unprompted review
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Reply from Access4Lofts

Thank you for taking the time to leave this great review!

Rated 5 out of 5 stars

Access4Lofts - Preston. 👌🏻 Don’t hesitate just book with absolute confidence.

Hassle free all the way! Josh came to survey. Advised & gave sound guidance. Booked in a date and Morgan & Chris arrived punctual to board out the loft, fit ladder and light and a breathable membrane. What a breath of fresh air they were. Clean, thorough and neat work. Went over and above to be helpful when explaining how to operate the ladder etc. Very impressed. Thanks to Access4Lofts - Preston.
Book with absolute confidence.

December 16, 2024
Unprompted review
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Reply from Access4Lofts

Thank you for taking the time to leave this great review for Access4Lofts Preston!

Rated 5 out of 5 stars

Access4lofts

Attila was so efficient. Came at the stated time. Worked solid until finished. Did not make any mess whatsoever. The finished job is amazing.
He clearly explained all that we needed to know ref safety etc.
Would 100% recommend this company.

December 6, 2024
Unprompted review
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Reply from Access4Lofts

Thank you for the great review!

Rated 5 out of 5 stars

Loft boarding

Amadeus installed loft boarding
 Excellent service couldn’t fault him.
4 day job .highly recommended?

December 3, 2024
Unprompted review
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Reply from Access4Lofts

Thank you for taking the time to leave this kind review!

Rated 5 out of 5 stars

Great experience with Access4Lofts

We used Access4Lofts for boarding out our loft and putting a new ladder and light. From consultation to having it done it was absolutely brilliant. Ashley came today and did everything absolutely perfect and in great time. We would highly recommend Access4Lofts. Thanks so much!

November 28, 2024
Unprompted review
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Reply from Access4Lofts

Thank you for taking the time to leave this great review!

Rated 5 out of 5 stars

Liverpool branch

Great job done right from the start. When pricing up the job they talk about the different options available and then once agreed we were booked in quickly. Lads completing the work done a great job and took the time to talk through everything after the job was completed, much appreciated!

November 26, 2024
Unprompted review
Access4Lofts logo

Reply from Access4Lofts

Thank you for this lovely review! We're glad Access4Lofts could help transform your loft!

Rated 5 out of 5 stars

Michael gave amazing service 10 star

Michael gave amazing service from start to finish, going above and beyond all expectations. He was extremely helpful even before work commenced, helping with finance options, he answered questions and calls quickly every time. The day of installation he arrived promptly and again went above and beyond, the work was carried out to the highest standard, within the day and I was extremely impressed and pleased with my loft (and how clean this and the house was after). I am so grateful for the brilliant work done and I am MORE than happy. I have already recommended him to friends and colleagues and would 1 million percent recommend him to anyone thinking of having their loft done.
Can’t thank you enough Michael
⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

November 21, 2024
Unprompted review
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Reply from Access4Lofts

Thank you for this great review! We're so glad Michael could help transform your loft space!

Rated 5 out of 5 stars

Hamid and his colleague came on time

Hamid and his colleague came on time , very professional and started straightaway . Fantastic job and price was very good .

November 23, 2024
Unprompted review
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Reply from Access4Lofts

Thank you for taking the time to leave this review! We're very pleased Hamid and his team were able to help transform your loft space!

Rated 5 out of 5 stars

Excellent price and service

Excellent price and service. Communication from initial enquiry through quote and installation was second to none.
Installed in very little time, with no mess and I am delighted with the result.

November 19, 2024
Unprompted review
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Reply from Access4Lofts

Thank you for taking the time to leave this lovely review!

Rated 5 out of 5 stars

Loft boarding project, excellent service and experience!

The project was carried out with excellent workmanship and the quality of the materials is very good. It doesn’t surprise me why the warranty offered is what it is.

The process was seamless from the survey, quotation and the project being carried out. We are over the moon with the how this project went and the results are far better than what I expected.

I highly recommend Access4lofts to anyone looking to improving their home with adding hatch, loft ladder and boarding.

Many thanks to Kelvin and his team providing an excellent experience!

November 15, 2024
Unprompted review
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Reply from Access4Lofts

Thank you for taking the time to share this lovely feedback!

Rated 1 out of 5 stars

The GREAT Deception 

The great DECEPTION began 5/9/22, this company came to view my property with the intention of removing ALL the old yellow fibreglass loft insulation and replace with new Earthwool costing a 4 figure number (expensive),
After their completion I thought all was hunky-dorry and on inspection at the time couldn’t see any reasons to complain it just looked right.
In fact I even got them to come back at a later date to fit shelves and again I was happy.
A month ago ( October 2024 ) I had electrical work carried out from an experience electrical engineer, what he discovered and informed me was that there was still the OLD yellow fibreglass loft insulation HIDDEN, I didn’t believe him at first but I went up to check, my jaw just dropped, I just couldn’t believe it !! I decided to do further checks.
I found that they just hadn’t complete the job but had hidden / covered up or even bothered.
They came to see me and even offered some sort of refund and leave things as they are, he had discovered other areas NOT DONE.
I refused on principles, if you’re paying a very very large amount of money for a job you expect it DONE.

This company as also got the backing of “WHICH”

I’ve contacted them on 3 occasions for some sort explanation as to why this was allowed to happen ?
Also some sort of compensation for the inconvenience??

WARNING IF YOU HAVE HAD THEM IN YOUR LOFT TO REPLACING YOUR INSULATION “CHECK” “CHECK”

October 7, 2024
Unprompted review
Access4Lofts logo

Reply from Access4Lofts

Thank you for sharing your feedback. We sincerely apologise for the issues you have experienced with your loft insulation and the disappointment this has caused. This situation falls far short of the high standards of workmanship and integrity that Access4Lofts is committed to maintaining.

We are truly sorry for the inconvenience and frustration you have faced. We understand that the installers have been in touch to work towards a resolution. If there is any additional information you would like to share, please don’t hesitate to contact us directly at enquiries@access4loftsfranchise.co.uk. We are committed to addressing this matter and restoring your trust in our services.

Rated 5 out of 5 stars

Romford - JGamble

On Monday, 11th November, Access4Lofts replaced my loft flooring and topped up the insulation. I am extremely impressed with the quality of the work and how much it has improved the accessibility of my loft.

The team arrived on time, explained everything clearly, and made sure I had the opportunity to ask any questions before they started. Upon completion, they walked me through the work they had done and ensured I knew how to operate the loft ladder. A special shoutout to Brandon for his thorough walkthrough and guidance—much appreciated!

They left the workspace spotless, which was a pleasant bonus. I would wholeheartedly recommend Access4Lofts to anyone needing loft improvements. I wouldn’t hesitate to use their services again in the future.

November 11, 2024
Unprompted review
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Reply from Access4Lofts

Thank you for for taking the time to leave this lovely review! It’s wonderful to hear how pleased you are with Access4Lofts' services.

Rated 5 out of 5 stars

Falmouth

Dave and Ollie came to Falmouth from St Austell branch and were bang on time. Very professional and efficient team who did a first rate job installing a loft ladder and roof boarding in our 170 year old terrace house.
Floor coverings were placed on the landing and stairs and when completed they vacuumed up the small amount of dust.
Thoroughly recommend this company.

November 13, 2024
Unprompted review
Access4Lofts logo

Reply from Access4Lofts

Thank you for taking the team to leave this great review for Access4Lofts St Austell!

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