Access4Lofts Reviews 

358
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and friendly staff, who are often described as knowledgeable, efficient, and very helpful. The quality of the work is frequently highlighted as excellent, with installations completed quickly and to a high standard. Many people appreciate the meticulous clean-up after work, transparent pricing, and exceptional customer service throughout the entire process. Reviewers often mention the stress-free experience from initial quote to completion, noting the teams' punctuality and respect for property. This leads to strong recommendations, with many highlighting the significant improvement in storage space and overall satisfaction with the outcome.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the professionalism, efficiency, and... See more

Staff

Reviewers consistently mention positive feedback about staff, highlighting their professionalism,... See more

Quality

Reviewers highlight positive aspects of quality, with many customers praising the excellent workmanship and... See more

Price

Consumers find price to be positive, with many reviewers describing the pricing as fair, competitive, and... See more

Customer service

Users describe positive interactions with customer service, highlighting excellent and exceptional service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can highly recommend Attila and his company Access4lofts. From the time they came to quote, their advice on what I should consider doing, to booking in the job and then carrying out the work totally... See more

Company replied

Rated 5 out of 5 stars

Excellent service from a professionally run business. Priced quotations clearly set out and easy to understand. Specific time and date given for the job - turned up when they said they would! Ti... See more

Company replied

Rated 5 out of 5 stars

Excellent experience from start to finish. Suzanne was so helpful on the phone and the guys that came out to measure for the quote and carry out the work were fab. So pleased with the extra space its... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service and overall pleasant to talk with. Very respectful of my home and worked well without issue even with other contractors working around around him. He quoted a day and a ha... See more

Company replied


Company details

  1. Construction Company
  2. Insulation Contractor
  3. Ladder Supplier

Written by the company

Access4Lofts supply and install loft hatches, loft ladders, boarding, lighting, insulation and shelving so you can use your loft as an easily accessible, useful storage space.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

358 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(358)

125 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Boarded over my extractor fan pipe work…

Boarded over my extractor fan pipe work in the loft, came back to sort but instead just cut a big hole in the boarding, didnt replace the board and do a proper finish

also asked about receiving the gift card they advertise following recommendation, they were looking into it with head office to see if we qualified, i never received a reply

October 16, 2024
Unprompted review
Access4Lofts logo

Reply from Access4Lofts

I’m really sorry to hear about your experience, and we’d love to get to the bottom of this for you.

Please could you reach out to enquiries@access4loftsfranchise.co.uk with your details? This will help us identify which franchise carried out the work and ensure we can assist you as best as possible.

Looking forward to hearing from you so we can get this sorted.

Best regards,
Access4Lofts Head Office

Rated 5 out of 5 stars

I can highly recommend Access4Lofts

I can highly recommend Access4Lofts. Communication with them prior to the work being done was prompt and efficient. I was given a clearly laid out quotation and an explanation of what was going to be done. There was no ‘hard sell’ during the free survey and the price for the work ( insulating and boarding our loft) was very fair.
The team came to do the work at exactly the right time and worked incredibly hard. They were complete professional in their attitude and workmanship. We are delighted with the end result. It’s completely changed our loft into a very secure and usable storage space. Thank you to all the Abingdon team at Access4Lofts.

March 7, 2025
Unprompted review
Access4Lofts logo

Reply from Access4Lofts

Thank you for your wonderful review!

We're so pleased you found our communication clear, our team professional, and the process hassle-free. It’s great to hear your loft is now a secure and usable storage space. Enjoy, and thanks again!

Best regards,
Access4Lofts Team

Rated 1 out of 5 stars

Unable to even turn up as arranged, awful first impression

I received an initial call two days later than promised, and arranged for a survey to be done. I waited 4 hours, no-one came or contacted me. 2 days after that (whilst I was away) the guy arrived - I told him he was 2 days late to which he replied 'my bad - the office must have made a mistake' and promised to get in touch to rearrange. Heard nothing since. Obvs won't be using them!

February 24, 2025
Unprompted review
Access4Lofts logo

Reply from Access4Lofts

We’re really sorry for the experience you’ve had—it’s certainly not the impression we ever want to leave. We completely understand your frustration, and we sincerely apologise for the miscommunication and missed appointment.

Your feedback is really valuable, and we’ll be looking into what went wrong to ensure this doesn’t happen again.

We truly appreciate you taking the time to share your experience, and we’re sorry again for the inconvenience caused.

Best regards,
Access4Lofts Team

Rated 5 out of 5 stars

Bristol South

Anthony was highly professional and was always very polite and courteous. Emails were always answered promptly and when it came to doing the job his workmanship was absolutely top notch and he worked extremely hard to get the job completed in a day, but also to a very high standard. Would highly recommend this company as a result.

February 27, 2025
Unprompted review
Access4Lofts logo

Reply from Access4Lofts

Thank you so much for your kind words!

We're delighted to hear that Anthony's professionalism, hard work, and attention to detail made such a positive impression.

We take great pride in providing excellent service, and it's wonderful to know you’d recommend us.

Best regards,
Access4Lofts Team

Rated 5 out of 5 stars

Leeds & York franchise

I used the Leeds & York franchise. Excellent experience form start to finish. David Nunn visited and gave good down to earth advice followed by a fixed price quote.
Fitter Tim (fantastic cheerful and neat & tidy guy) did a great job within the time frame they gave - about 1.5 days. He gave us a full demo before he left.

February 24, 2025
Unprompted review
Access4Lofts logo

Reply from Access4Lofts

Thank you for your fantastic review! 😊

We're delighted to hear that you were happy with our team in Leeds & York and the service they provided. Your support means a lot to us!

Thanks for choosing Access4Lofts!

Best regards,
Access4Lofts Team

Rated 5 out of 5 stars

New loft hatch and ladder installed

Excellent installation of new loft hatch and ladder, fitter arrived on time, fitted without any problems, ensured carpets and furniture were covered to avoid dust, he hoovered up after completing the job, definitely recommend this company.

February 24, 2025
Unprompted review
Access4Lofts logo

Reply from Access4Lofts

Thank you so much for your kind words! We're thrilled to hear you’re happy with the work on your loft space.

Your recommendation means a lot to us!

Best regards,
The Access4Lofts Team

Rated 1 out of 5 stars

Was told I would be contacted to…

Was told I would be contacted to arrange survey. Nobody contacted me great customer service

February 19, 2025
Unprompted review
Access4Lofts logo

Reply from Access4Lofts

We're very sorry that you weren’t contacted as expected. This isn’t the level of service we aim to provide.

One of our franchisees did try to reach out to you and would be happy to give you a call again to arrange your survey. Please let us know the best way to get in touch.

Apologies again, and thank you for your feedback.

Best regards, The Access4Lofts Team

Rated 5 out of 5 stars

NEW LOFT LADDER FITTED BRIGHTON AREA

Recently had a loft ladder fitted by Cristian &Gabriel from Access 4 lofts could not fault there workmanship and commitment these two are a real credit to your company .Please pass on our gratitude thank you.

February 22, 2025
Unprompted review
Access4Lofts logo

Reply from Access4Lofts

Thank you for this great review! We love to hear it.

We're thrilled to hear you were happy with Access4Lofts Brighton's services. Thank you for choosing Access4Lofts!

Best regards,
Access4Lofts Team

Rated 5 out of 5 stars

Amazing job!

Amazing job from the Access4Lofts Stoke-on-Trent!
I was genuinely pleased with everything. Very friendly service, faster and cheaper than I was expected!
Fully recommend it to anyone else!

February 21, 2025
Unprompted review
Access4Lofts logo

Reply from Access4Lofts

Thank you for this wonderful review!

Our team is dedicated to providing knowledgeable and friendly service, and it’s great to know Access4Lofts Stoke-on-Trent met your expectations.

Have a lovely day!

Best regards,
Access4Lofts Team

Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service!

The quote was fairly priced and was exactly what I paid. Availability and booking the job in was easy too.

All of the staff including the surveyor, Brett and the guys that carried out the fitting were extremely friendly and professional. They were extremely prompt and arrived bang on time, they were efficient and tidied up so that everything was spotless once completed. The job was completed to an extremely high standard. 5 stars out of 5!

December 13, 2024
Access4Lofts logo

Reply from Access4Lofts

Thank you so much for your amazing review!

We’re delighted to hear that you had such a positive experience with our team, from the initial quote to the final installation. Brett and the team will be thrilled to know their professionalism and attention to detail made a difference.

We truly appreciate your support and for choosing Access4Lofts! Enjoy your new loft space. 😊

Best regards,
The Access4Lofts Team

Rated 5 out of 5 stars

Excellent experience with Wayne at Warwick Access4Lofts

Dealt with Wayne and Louis at Access4Lofts Warwick

Very happy with quote, quality and service. Wayne was friendly and seemed keen for us to get what was right for us.

Would rocemmend.

February 19, 2025
Unprompted review
Access4Lofts logo

Reply from Access4Lofts

Thank you for your fantastic review! 😊

We're delighted to hear that you were happy with our team in Warwick and the service they provided. Your support means a lot to us!

Thanks for choosing Access4Lofts!

Best regards,
Access4Lofts Team

Rated 5 out of 5 stars

Brilliant

Brilliant. Didn't take long and did an excellent job for a great price. I will definitely recommend.
👍

February 17, 2025
Unprompted review
Access4Lofts logo

Reply from Access4Lofts

Thank you so much for your kind words! We're thrilled to hear you’re happy with the work on your loft space. Your recommendation means a lot to us!

Best regards,
The Access4Lofts Team

Rated 5 out of 5 stars

Totally professional from start to finish

Totally professional from start to finish Elodie and Nicolas were brilliant from the start right the way to completion the trades lads were great I would certainly recommend this company

February 12, 2025
Unprompted review
Access4Lofts logo

Reply from Access4Lofts

Thank you so much for your kind words!

We’re delighted to hear that Elodie, Nicolas, and the team provided a professional service from start to finish. Your recommendation means a lot to us! Enjoy your new loft space.

Best regards,
Access4Lofts Team

Rated 5 out of 5 stars

Excellent 5*.

The loft ladder was efficiently done, two great lads and respectful of your property. I recommend Access4Lofts to anyone.

February 11, 2025
Unprompted review
Access4Lofts logo

Reply from Access4Lofts

Thank you for this great review! We love to hear it. We're thrilled to hear you were happy with our team's service.

Thank you for choosing Access4Lofts—we're here whenever you need us.

Best regards, Access4Lofts Team

Rated 5 out of 5 stars

Had this company to do my loft today…

Had this company to do my loft today quality work done to a very high standard professional & very polite lads that carried out the work would highly recommend this company 👍

February 7, 2025
Unprompted review
Access4Lofts logo

Reply from Access4Lofts

Thank you for this wonderful review!

Our team is dedicated to providing knowledgeable and friendly service, and it’s great to know we met your expectations.

Have a lovely day!

Warm regards,
Access4Lofts Team

Rated 3 out of 5 stars

I had mixed feelings about my…

I had mixed feelings about my experience with Access4Lofts. On the positive side, their team worked tidily, and the fitter demonstrated solid craftsmanship and professionalism. I also appreciated the safety features of the loft ladder they fitted, which are handy for those of shorter stature. However, there were some downsides. While the initial installation seemed fine, there were issues with the ladder and hatch catch, which required follow-ups. Communication with the fitter became difficult, and it took intervention from the franchisor to fully resolve the problems after a lengthy delay. Overall, satisfactory in the end, but the process could have been smoother. Would recommend with caution.

February 2, 2025
Unprompted review
Access4Lofts logo

Reply from Access4Lofts

Thank you for sharing your feedback. We're pleased to hear you were happy with the craftsmanship, professionalism, and safety features of your loft ladder. However, we’re sorry that your experience wasn’t as smooth as it should have been.

We always strive for excellent service from start to finish, and we regret any delays or communication issues you encountered. Your comments are invaluable in helping us improve, and we appreciate your patience while we resolved the issue.

If there’s anything further we can do to support you, please don’t hesitate to reach out.

Best regards,
Access4Lofts Team

Rated 5 out of 5 stars

Delighted

Josh at Access 4 Lofts Watford came last June and insulated and boarded the loft and installed a telescopic loft ladder and lighting. All I can say is it's made a huge difference in its first winter. The upstairs is so much warmer. I now have various items stored in a much tidier loft space. I'm so pleased with the work. I should have had this done years ago. Josh and team were very tidy and with little disturbance to the house. Recommended.

June 19, 2024
Unprompted review
Access4Lofts logo

Reply from Access4Lofts

Thank you so much for your kind words! 😊

We're delighted to hear that your new loft insulation and boarding have made such a difference, especially during winter.

Thank you for choosing Access4Lofts!

Rated 5 out of 5 stars

North Liverpool

Just had a new loft hatch, new ladder and insulation and boarding added to our loft today. Whole experience was excellent from initial estimation visit to customer service and installation. Really happy with the work and they left the area clean and tidy afterwards. Extra space and warmer home now.

January 23, 2025
Unprompted review
Access4Lofts logo

Reply from Access4Lofts

Thank you for this great review! We love to hear it.

We're thrilled to hear you were happy with our Liverpool North team's service. Thank you for choosing Access4Lofts!

Best regards, Access4Lofts Team

Rated 5 out of 5 stars

Fast survey, quote and date on instillation

Fast survey and quote. Reasonable price. Quick instillation. Very happy
Thank you Shane and Phil
They can have a drink on the Boss!

January 22, 2025
Unprompted review
Access4Lofts logo

Reply from Access4Lofts

Thank you for the wonderful review! We pride ourselves on providing expert advice and ensuring a smooth experience for our customers.

Have a lovely day!

Warm regards,
Access4Lofts Team

Rated 5 out of 5 stars

5 stars for Nick!

We had a fantastic experience with Nick and his team at Access4Lofts Ipswich! They were incredibly flexible and their work was nothing short of professional. Their knowledge and skills really stood out, and the competitive pricing was a huge bonus.

They installed a loft hatch and ladder, insulation, and boarding in the loft of our Victorian terraced property. We were especially impressed with how sympathetic they were to the traditional features of the house when installing the loft hatch; it was clear they took great care and consideration.

I highly recommend Nick and his team to anyone looking for top-notch loft work. Great service, excellent craftsmanship, and a pleasure to deal with!

December 11, 2024
Access4Lofts logo

Reply from Access4Lofts

Thank you for making our day with this great review. Our team is dedicated to providing knowledgeable and friendly service, and it’s great to know we met your expectations.

Thank you for choosing Access4Lofts—we're here whenever you need us.

Warm regards,
Access4Lofts Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look