We worked with Bianca Moodliar of Access Paysuite and she was totally amazing, helped us through a number of issues and explained how things work in a way that helped us understand. Bianca was avai... See more
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Review summary
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I am the bookkeeper/membership secretary using Access PaySuite . The system went live for our first collection earlier this year. Initially newcomers are helped by the onboarding team, Becca Clark ha... See more
Thank you very much. Laura Kew and Joe Ashdown made our move from an existing BACS provider to AccessPaysuite as easy as they could. They were available for advice and support at every turn and we... See more
We were in a bit of a pickle, to finding ourselves off the ball from a company governance perspective. Nothing was too much trouble and Bianca really did help us to re-align our approval processes... See more
Company details
Written by the company
Access PaySuite’s cloud-based software delivers seamless, secure & affordable payment solutions to businesses of all shapes and sizes, giving you the freedom to focus on growing your business, while we take care of the payments.
Contact info
United Kingdom
- accesspaysuite.com
4.6
Excellent
364 reviews
Asks customers to review
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Excellent Customer Service from SmartDebit
My recent experience with Rachel at SmartDebit was excellent. I had a question regarding changing a collection date for a customer, and wasn't sure how to proceed. In our chat, Rachel made a suggestion, which I implemented while we were still in chat mode, and it worked. She was very helpful and my issue was resolved quickly. I appreciate being able to chat when I have a question, and the helpful, immediate service was excellent.
October 7, 2021
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Deeply concerned about this company
Deeply concerned about this company. We have used Smart Debit for many years but they seem to have been bought by the Access Group. They no longer answer the phones and take forever to reply to support tickets. Moving away to another supplier
September 24, 2021
Unprompted review
Reply from Access PaySuite
Dear Carl
I am sorry to learn of your experience, rest assured SmartDebit plan to continue to deliver the same high levels of service that you have previously experienced following our acquisition, I am sorry on this occasion we were not able to answer your call, but understand you have now spoken with my colleague Kathryn. I would welcome the opportunity to discuss your experience with SmartDebit and would ask that you email Stewartk@smartdebit.com, and include your company name.
Kind regards,
Stewart Kitson
Head of Customer Service
Excellent Service From A Reliable Partner
We needed to submit an urgent file to BACS urgently on Friday 27th August and as the 'deadline' for the day was fast approaching, we were unsure whether we would be able to submit it in time. We need not have feared, as Smart Debit pulled out all of the stops to ensure the file was processed successfully and we were able to reconcile the DD Claims we had made, and any that had been rejected at BACS. It is reassuring to know that we have such a reliable partner when under pressure situations. Thank you Smart Debit.
September 1, 2021
Unprompted review
Reply from Access PaySuite
Hi Graham,
Thank you for leaving the team a review, its great to read that they have been able to help you in this way.
SmartDebit Team
Excellent service in assisting us to…
Excellent service in assisting us to get registered for the service. Big thanks to James Cagney for all of his help.
August 19, 2021
Unprompted review
Reply from Access PaySuite
Hi Brian
Thank you for taking the time to leave a review - great to have you on board.
SmartDebit Team
A Great Product with Great Customer Service, the Perfect Match!
Under our group of companies, we have 5 separate accounts with Smart Debit, servicing over 25,000 customers. Each separate entity utilises Smart Debit's Pulse system differently, which highlights how agile their system is. Although they operate differently, it all culminates in the same result of operating DD collections seamlessly. The customer service we receive is by far and away the best of all our suppliers! This ranges from the likes of Kat, Kelly & Hayley in the Sales & Support teams to David & Basil in Technical Support, nothing is ever too much trouble!
July 16, 2021
Unprompted review
Reply from Access PaySuite
Hi Richard,
Its great to hear that so many of the team have been so helpful and the service is living up to the high standards we set ourselves.
SmartDebit Team
Very helpful and knowledgable
Very helpful and knowledgable. Made the process easier and seamless. The team responded well and quickly to our emails and requests.
June 21, 2021
Unprompted review
Reply from Access PaySuite
Hi Emma
We are really pleased that the team were able to make the process seamless for you, thanks for the review.
SmartDebit Team
Smart Debit & Team are excellent…
Smart Debit is an excellent platform to manage clients as I manage collections for almost 1500 customers.
Organisation is from their team, Danielle, Kelly & others have been very instant to help me with my queries.
Grateful to be working with such team at Smart Debit!
June 1, 2021
Unprompted review
Reply from Access PaySuite
Hi Saurave
Thanks for your feedback. We're pleased that you have found the team so helpful and you are enjoying using the platform.
SmartDebit Team
An excellent customer service
An excellent customer service. Our query was resolved instantly.
May 4, 2021
Reply from Access PaySuite
Hi Ikhlaq
Thanks for your kind feedback. We're really pleased we were able to help you quickly.
SmartDebit Team
Great Customer Service
We've been a customer of Smart Debit for a few years now. Cannot fault their customer service. Always available on online chat or by phone and always resolve any concerns or issues we have. Highly recommend.
April 27, 2021
Unprompted review
Reply from Access PaySuite
Hi
Thanks for your feedback. We're really pleased we can help when you need it, and it's great to know that you're able to reach us on different channels.
SmartDebit Team
Seemed to be a very easy and seamless…
Seemed to be a very easy and seamless process.
April 20, 2021
Unprompted review
Reply from Access PaySuite
Hi Stewart,
Thanks for your feedback. We're delighted we have made your onboarding process seamless.
SmartDebit Team
Reply from Access PaySuite
Hi Sue,
Thanks for your feedback. We're pleased we could help.
SmartDebit Team
The company is very easy to deal with…
The company is very easy to deal with and their product makes regular direct debit collections from clients simple and straightforward. Can recommend
March 23, 2021
Unprompted review
Reply from Access PaySuite
Hi Phillip,
Thanks for your feedback. We're pleased we've been able to make collecting Direct Debits simple and straightforward for you.
SmartDebit Team
Reply from Access PaySuite
Hi Brian,
Thanks for your feedback. We're pleased you have found the team to be professional and supportive.
SmartDebit Team
always hepful
March 16, 2021
Reply from Access PaySuite
Hi there,
Thanks for your feedback - we really appreciate it :)
SmartDebit Team
I have an existing account with Smart…
I have an existing account with Smart Debit so was transferring payers from one account to the new one. This process was well managed by the team at Smart Debit, with little involvement from me. Good efficient service.
March 16, 2021
Reply from Access PaySuite
Hi David,
Thanks for your feedback. We're really pleased we were able to help you migrate your payers to the new account.
SmartDebit Team
Reply from Access PaySuite
Hi Simon,
Thanks for your feedback on our service - we're really pleased we were able to answer your queries quickly :)
SmartDebit Team
Perfect from start to finish.
March 5, 2021
Unprompted review
Reply from Access PaySuite
Hi Andy,
Thanks for your kind feedback - we're really pleased you were happy with the service you've received.
SmartDebit Team
Reply from Access PaySuite
Hi there,
Thanks for your feedback on our company and service - we really appreciate it :)
SmartDebit Team
Friendly, efficient and rapid response
I received a very good service with SmartDebit. The lady I spoke to was very friendly and quick to resolve my query. Excellent service!
February 23, 2021
Reply from Access PaySuite
Hi Olly,
Thanks for taking the time to review our service today. We really appreciate the feedback :)
SmartDebit Team
HI the smart debit service is great
HI the smart debit service is great. BUT can you stop sending surveys on how did we do ????? this must be the forth piece of info you have asked for about how smart debit online chat went. I don't do surveys as a rule, but you have worn me down and i need to ask you to take me off you list of people to ask......
thank you Alison Oubridge.
February 23, 2021
Reply from Access PaySuite
Hi Alison,
Thanks for taking the time to leave us a review today. Thanks for advising us of the frequency of requests, we've investigated and made some changes to the process to improve this. We appreciate the feedback and look forward to continuing to work with you.
SmartDebit Team
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