Access PaySuite Reviews 364

Don't be fooled by these reviews. The positive reviews are for the brand Smart Debit. Access Paysuite have decided to close this product down and the new product DDCMS is awful by comparison.
We were migrated away despite not being given the opportunity to review the new product and confirm whether we wanted to move. Seperetley after being given assurances that we wouldn't be moved they moved us anyway.

And here are the core three reasons you should not consider this product and/or this business.
1. There is no published number to get hold of someone on. When you do find a number, it is rare that it is answered and when it is the staff have not be adequately trained to support the new product.
2. The product does not use industry recognised terms and as such the whole interface and language does not make sense. Adding us customer is called loading a schedule????
3. They just don't care. every call with them has resulted in false promises or out right lies. They will demean your position and manipulate the conversation to frame that it was your fault that you weren't able to do the training.

Be very aware that Access Paysuite are buying up competitors in the market and should be investigated for their anti-competitive actions.

We have an open Ombudsman's complaint against this business.

I did say this below (along with a 1 star review) but to be fair, Access Paysuite have contacted me, admitted to an error and have gone a long way to repairing the damage. Judge a company by it's response to an issue and they have been good.

"We used them as a bureau for 15 years (we signed up back in the Eazipay days).

They just sent an invoice that was 5 times the old price and included an 900% increase in the per direct debit price. No warning.

I rang them. I could sum up the response as "yeah, so what? You should have got an email". I checked, I checked spam: no email.

No explanation, no interest in talking about why they would do that or even coming to some sort of compromise. No thought that a customer of 15 years might not appreciate a five-fold price increase and would just leave as a result.

I rang around to get quotes and guess what? Other companies report a lot of people doing exactly the same.

Well, here is my way of saying you shouldn't treat good customers like this because they have a voice. Fine raise your prices, but give us 6 months warning, let us know why, explain yourselves."

I just opened my emails just to make sure everything was up to date then I found an email from the company stating they were away to start taking money from my account...I gave them no permission to do so! And they call themselves the financial insider that I seemingly agreed to do which...I would have remembered passing my bank details for the financial insider. This is out of order you have clearly got my bank details from a 3rd parties and clearly trying your luck. Thankfully the loud breather of a customer assistant was quick enough to stop this direct debit from happening. Watch out for these people.

Absolutely superb customer service from Danielle. She understood what I wanted done very quickly and resolved the matter regarding my deposit extremely efficiently and swiftly. Brilliant support indeed.

Olivia was very thorough, understanding and professional a credit to Smart Debit.

Smart Debit greatly helped when we had to change our bank account and obtain a new SUN. This is all up and running now. I had swift and regular feedback to my concerns and gained confidence in my ability to proceed with the processes to complete the new set up.

This is the first time I have dealt with SmartDebit, due to a (new to me) customer already using it.

I have been trying to integrate various services into our system here, and the technical team at SmartDebit are by far and away the best that I've dealt with in quite a while. The response times are great and the answers are always helpful and to the point.

Emily on the chat was very helpful and friendly and sorted my problem extremely efficiently.

Danielle was quick to respond and consequently dealt with the issue easily with good communication

Always get 1st Class support from SmartDebit, highly recommended

Had a problem submitting a file at 15.59 and Danielle pushed it through for us and saved the day

Rachel sat with me on the web chat while I did a bulk update which was reassuring as this was the first time doing this.

Excellent service as always, great customer service as they show how much they really care about their customers and their accounts. Alway efficient and very responsive, I must also give them credit for their speed of service.

So far so good. Very helpful team

I have been with smart debit since 2017, I am writing this review end of 2021 not even realising how long our relation has been! The people at smart debit are great and will listen and try their best to tailor to your needs as best they can! Would recommend!!!

Smart Debit response to my queries is always swift, accurate and a great experience.

Smart Debit helped us implement their software in record time as our previous software stopped working. They were fast and efficient and I am very pleased we chose them as our new provider.

Brilliant Customer Service Team - Always very quick, responsive and helpful. Easy to reach any time we have a query. The system itself is easy to use and navigate.

All my questions were answered without any delays. The assistance was factual and correct, and it was a pleasure dealing with your consultants. I would recommend your services to anyone who is interested in the functionality.

Thanks to both consultants who assisted me!!

Smart Debit - easy software, great customer service really pleased with the company on all counts