Accord Legal Services Reviews 263

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and ability to explain complex information clearly and without jargon. Many people highlight the excellent service, noting that interactions are friendly, supportive, and make them feel at ease. The overall user experience is described as smooth, effortless, and efficient, with many appreciating the personalized approach and the peace of mind gained. However, some people were dissatisfied with the contact and service, mentioning issues with service delivery and a lack of communication regarding their wills. A few other people also felt that some written correspondence was rude in tone.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise individuals like... See more

Service

Clients share positive opinions on service, frequently highlighting the quick, convenient, and efficient... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the patience and helpfulness... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the clear and thorough... See more

Customer communications

People report positive experiences with contact. Many customers praise the excellent and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Julie (Booth), my representative, was extremely helpful. She answered every question knowledgeably and confirmed everything, even when I felt I was asking the same question again! I felt as though I... See more

Rated 5 out of 5 stars

I am one of those people who has never made a Will. Lucky for me Sarah Danbury was my representative. Sarah was professional, friendly, helpful, nothing was too much trouble and she explained Everythi... See more

Rated 5 out of 5 stars

My wife and I have just set up a Will with Accord Legal Services, having dealt with an absolutely lovely lady named Sarah Danbury! Sarah was amazing from start to finish, friendly, chatty, efficent an... See more

Rated 5 out of 5 stars

We arranged to get our wills done as this firm offered a free service for nhs workers, Sarah Danbury contacted us to arrange an appointment. Sarah is very knowledgeable puts no pressure on you and giv... See more


Company details

  1. Estate Planning Attorney

Information provided by various external sources

Accord Legal Services offer a friendly, affordable and straightforward approach to future planning and Will writing. Protect those you love today.


Contact info

4.8

Excellent

TrustScore 5 out of 5

263 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Fantastic service…

We've just arranged our estate plan with Accord and are extremely happy with the service we received. Julie Booth talked us through everything in great detail. As we haven't done this before, Julie was friendly and very patient and explained everything in layman's terms. There was no pressure and Julie has put our minds at rest. We would definitely recommend her. Thank you Julie

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

All in all and excellent service

From initial telephone consultation to sorting the will, Julie Booth saw us through the process seamlessly. There was no pressure to purchase extras, obviously mentioned but not felt obliged. All in all an excellent service.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Quick, simple and great service

Just completed my Will with Sarah Danbury from Accord Legal Services. Sarah has been extremely flexible and patient with me during this process and nothing has been too much trouble. She has taken the time to explain everything in detail, more than once, in order for me to make an informed decision as to the best products for me. We finally got there, so thank you Sarah.
Such a quick and convenient service

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Extremely professional service

I have had my will prepared this morning and was extremely impressed with the service by my solicitor Julie Booth. Julie was professional, kind, and understanding throughout the entire process. She explained everything clearly, made me feel at ease, and ensured my wishes were fully reflected. I would highly recommend her to anyone looking for a supportive and reliable solicitor.

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service

I am one of those people who has never made a Will. Lucky for me Sarah Danbury was my representative. Sarah was professional, friendly, helpful, nothing was too much trouble and she explained Everything thoroughly. I did not feel like I was asking silly questions. I would highly recommended.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great will advice

Sarah Danbury was very knowledgeable and gave great advice based on my circumstances. It was an appointment made at a really convenient time for me (6pm on a Friday) so it didn’t interfere with other commitments. I would highly recommend Sarah.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Sarah Danbury was excellent

Sarah Danbury was excellent. She was personable, knowledgeable and efficient and we set up my Will together and she left me feeling lighter in the knowledge that it’s sorted. Recommended highly and will be passing her details to my parents

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Will and power of attorney

We were offered to set up a Will and power of attorney with Accord Legal Services and we were contacted by Sarah Danbury. Sarah was amazing from start to finish, super friendly and chatty, putting us at ease and explaining everything to us. Sarah was so helpful and we got exacty what we wanted. I would highly recommend Sarah’s services to anyone, a massive 10/10 from us, Thank you so much Sarah 😊

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Change of will

We spoke with Sarah Danbury with regards to amending our “basic” will. After speaking with Sarah who gave us lots of information and advice, we swapped our “basic” will to the Tax Efficient Trust will which is will
give us more peace of mind and that our son will be looked after.
Sarah was very kind, full of information, was not pushy with selling products, and answered our questions.
Would definitely recommend.

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

What made my experience great was SARAH…

What made my experience great was SARAH DANBURY. she is a true professional and knows how to talk to people. She made me totally at ease, and something I've been dreading made very straight forward, Sarah is a credit to your company. Thank you Sarah.

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

Carol was brilliant…

Carol was brilliant. She covered everything making it easy to understand. She went over a lot of things that hadn’t been taken into consideration when I completed my last will. I was not hurried or pressured and she quickly understood my family dynamic and what I needed to achieve with my will amendment that wasn’t straightforward. Thanks so much.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Service!

I recently used this will writing service and worked directly with Sarah Danbury, who was very knowledgeable and professional. She explained everything clearly, making what can often be a complicated and sensitive process feel straightforward and manageable.

She was patient when answering questions and took the time to understand my personal circumstances. Communication was prompt and efficient throughout, which gave me confidence in the service.

Overall, I found the experience to be smooth and reassuring. I would recommend Sarah to anyone looking for clear guidance and a professional approach to will writing.

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

Very supportive

We were supported by Julie Booth to make a will, she listened to what we wanted and gave us information about other relevant options. We felt very supported through the process.

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

We had a telephone appointment with Sarah Danbury who we found to be efficient, friendly and professional. Sarah called us at the exact time of our appointment and thoroughly explained the options available to us and the ongoing process with our selected option. Wouldn’t hesitate to recommend Sarah.

April 1, 2026
Unprompted review

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