Accord Legal Services Reviews 

289
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 134 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and ability to explain complex matters clearly without jargon. Many people appreciate the personalized approach, feeling comfortable and at ease during the process, which is often described as smooth and effortless. Reviewers frequently highlight the excellent service and prompt communication, noting that appointments are efficient and well-guided. Many consumers found the process straightforward, leading to peace of mind and confidence in their decisions.

What people talk about most

Staff

Consumers consistently express high satisfaction with the staff, frequently highlighting their... See more

Service

Customers consistently note positive experiences with service, often praising the helpfulness and efficiency... See more

Customer service

Reviewers consistently express satisfaction with customer service, highlighting the helpfulness and clarity... See more

User experience

Users describe positive interactions with user experience, highlighting that explanations were clear,... See more

Customer communications

Customers had positive experiences with contact, noting that initial contact was prompt and easy, with staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sarah Danbury - great service explained everything in detail but no jargon. Advised of options and agreed which one was most suitable for my circumstances and completed the whole thing in under and... See more

Rated 5 out of 5 stars

My wife and I have just set up a Will with Accord Legal Services, having dealt with an absolutely lovely lady named Sarah Danbury! Sarah was amazing from start to finish, friendly, chatty, efficent an... See more

Rated 5 out of 5 stars

Relaxed, but detailed, discussion about what I wanted, my questions were all answered in full, in a way I understood. No upsell attempts and when I'm ready to update my will I'll be definitely be back... See more

Rated 5 out of 5 stars

We've just arranged our estate plan with Accord and are extremely happy with the service we received. Julie Booth talked us through everything in great detail. As we haven't done this before, Julie w... See more


Company details

  1. Estate Planning Attorney

Information provided by various external sources

Accord Legal Services offer a friendly, affordable and straightforward approach to future planning and Will writing. Protect those you love today.


Contact info

4.8

Excellent

TrustScore 5 out of 5

289 reviews

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4.8

All reviews

(289)

131 reviews in the last 12 months

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Rated 5 out of 5 stars

Sarah Danbury

Sarah Danbury was great at guilding me through the process to write my will. She made it very easy, and all my questions were answered along the way. I used the free will writing service with the retail trust.

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Great advice from Sarah Danbury

Great advice from Sarah Danbury. She was kind, understanding and explained everything clearly.
She was very happy to answer questions and talk about further things that could need planning for in the future.
A very positive experience of Accord from the very first contact

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Friendly Service

Made a will tonight with Sarah Danbury. She was prompt, polite, courteous and understanding with my situation. Hassle free advice at a good price. Thank you Sarah.

May 14, 2026
Unprompted review
Rated 2 out of 5 stars

Not to be trusted

I cannot possibly recommend this firm. Some years ago, my wife and I commissioned Accord to write our wills for us, from scratch, and they made an excellent job of it. However, when we asked Accord this year to update our wills they made an absolute pig's ear of it. We set out, very carefully, exactly what changes we wanted to make and what to leave untouched. After 2 months (!) we received draft wills from Accord that had been completely re-written, against our instructions, and with more than half-a-dozen errors and omissions. This was after a will writer, a proof reader (!?) and Accord's agent had all read the draft and failed to pick up the obvious, simple mistakes. At this point we took the job away from Accord and within 48 hours had perfect wills constructed elsewhere exactly as we had requested.
On top of this, Accord's agent had discussed with us the advisability of setting up trusts to protect our estate. The discussions were undoubtedly very useful (hence 2 stars not 1), though when we were quoted thousands of £ for setting up the trusts (excluding ongoing annual costs) we sought advice from two other, better known and very highly regarded organisations. Both organisations assured us that the trusts proposed by Accord would NOT protect us in the way we required. I am NOT accusing Accord of mis-selling; but given the conflicting advice and the credibility of the organisations that warned us against, it does leave a big question in our minds.
For myself, I have more than two decades' professional experience of contract law (though not wills or trusts), and felt entirely at home in the areas covered above.

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

Professional and Friendly

Relaxed, but detailed, discussion about what I wanted, my questions were all answered in full, in a way I understood. No upsell attempts and when I'm ready to update my will I'll be definitely be back. Friendly and professional staff with a human touch. I'll be recommending Julie Booth to my colleagues.

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service…

We've just arranged our estate plan with Accord and are extremely happy with the service we received. Julie Booth talked us through everything in great detail. As we haven't done this before, Julie was friendly and very patient and explained everything in layman's terms. There was no pressure and Julie has put our minds at rest. We would definitely recommend her. Thank you Julie

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

All in all and excellent service

From initial telephone consultation to sorting the will, Julie Booth saw us through the process seamlessly. There was no pressure to purchase extras, obviously mentioned but not felt obliged. All in all an excellent service.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Quick, simple and great service

Just completed my Will with Sarah Danbury from Accord Legal Services. Sarah has been extremely flexible and patient with me during this process and nothing has been too much trouble. She has taken the time to explain everything in detail, more than once, in order for me to make an informed decision as to the best products for me. We finally got there, so thank you Sarah.
Such a quick and convenient service

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Extremely professional service

I have had my will prepared this morning and was extremely impressed with the service by my solicitor Julie Booth. Julie was professional, kind, and understanding throughout the entire process. She explained everything clearly, made me feel at ease, and ensured my wishes were fully reflected. I would highly recommend her to anyone looking for a supportive and reliable solicitor.

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service

I am one of those people who has never made a Will. Lucky for me Sarah Danbury was my representative. Sarah was professional, friendly, helpful, nothing was too much trouble and she explained Everything thoroughly. I did not feel like I was asking silly questions. I would highly recommended.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great will advice

Sarah Danbury was very knowledgeable and gave great advice based on my circumstances. It was an appointment made at a really convenient time for me (6pm on a Friday) so it didn’t interfere with other commitments. I would highly recommend Sarah.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Sarah Danbury was excellent

Sarah Danbury was excellent. She was personable, knowledgeable and efficient and we set up my Will together and she left me feeling lighter in the knowledge that it’s sorted. Recommended highly and will be passing her details to my parents

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Will and power of attorney

We were offered to set up a Will and power of attorney with Accord Legal Services and we were contacted by Sarah Danbury. Sarah was amazing from start to finish, super friendly and chatty, putting us at ease and explaining everything to us. Sarah was so helpful and we got exacty what we wanted. I would highly recommend Sarah’s services to anyone, a massive 10/10 from us, Thank you so much Sarah 😊

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Change of will

We spoke with Sarah Danbury with regards to amending our “basic” will. After speaking with Sarah who gave us lots of information and advice, we swapped our “basic” will to the Tax Efficient Trust will which is will
give us more peace of mind and that our son will be looked after.
Sarah was very kind, full of information, was not pushy with selling products, and answered our questions.
Would definitely recommend.

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

What made my experience great was SARAH…

What made my experience great was SARAH DANBURY. she is a true professional and knows how to talk to people. She made me totally at ease, and something I've been dreading made very straight forward, Sarah is a credit to your company. Thank you Sarah.

April 21, 2026
Unprompted review

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