Accord Legal Services Reviews 

292
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 133 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, friendly demeanor, and professionalism, making interactions pleasant and informative. Many highlight the excellent service, appreciating clear, jargon-free explanations that simplify complex processes. Reviewers frequently note the team's helpfulness and patience, ensuring a comfortable, unpressured experience with personalized advice. The overall process is often described as smooth and effortless, providing significant peace of mind for many users. People also commend the excellent communication, including prompt responses and reassuring interactions throughout their experience.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their friendly, helpful, and... See more

Service

People report positive experiences with service, often highlighting the efficiency, professionalism, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that agents are often described as... See more

User experience

Consumers find the user experience to be positive, with many reviewers highlighting that explanations were... See more

Customer communications

Customers consistently note positive experiences with contact, highlighting the initial contact as prompt and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My wife and I have just set up a Will with Accord Legal Services, having dealt with an absolutely lovely lady named Sarah Danbury! Sarah was amazing from start to finish, friendly, chatty, efficent an... See more

Rated 5 out of 5 stars

We arranged to get our wills done as this firm offered a free service for nhs workers, Sarah Danbury contacted us to arrange an appointment. Sarah is very knowledgeable puts no pressure on you and giv... See more

Rated 5 out of 5 stars

Relaxed, but detailed, discussion about what I wanted, my questions were all answered in full, in a way I understood. No upsell attempts and when I'm ready to update my will I'll be definitely be back... See more

Rated 5 out of 5 stars

We've just arranged our estate plan with Accord and are extremely happy with the service we received. Julie Booth talked us through everything in great detail. As we haven't done this before, Julie w... See more


Company details

  1. Estate Planning Attorney

Information provided by various external sources

Accord Legal Services offer a friendly, affordable and straightforward approach to future planning and Will writing. Protect those you love today.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

292 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.7

All reviews

(292)

126 reviews in the last 12 months

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Rated 5 out of 5 stars

Will writing with Sarah Danbury

We had a discussion with Sarah Danbury and she helped guide us through all the different will choices, and ultimately helped us come to a decision. She provided us with peace of mind over our family’s future and answered all the questions we had.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Julie Booth - Fantastic Service

Julie Booth was patient and explained the documents and policies very clearly. There were some details that needed changing, but Julie was quick to address, edit and send the new documents out. I would definitely recommend - thank you to Julie and the team ☺️

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

I was recommended this Free Will…

I was recommended this Free Will writing service through work and gave it a go. I spoke with Sarah Dansbury and I think we really lucked out with her. She gave us great advice specific to our situation and provided us with multiple options with no pressure on which one to choose. She was approachable and informative and generally just a very lovely person. My wife and I are really happy with the service she provided

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Accord Will Consultation

Had a Will consultation with Sarah Danbury from Accord, who was very professional and explained everything in a light and understandable manner.
Very satisfied with the service.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

We had a great experience with this…

We had a great experience with this legal company. Julie Booth helped us through the entire process and made everything clear and easy to understand. She was professional, responsive, and genuinely cared about our situation. We always felt supported and confident that we were in good hands. I would highly recommend Julie and her team to anyone needing legal assistance.

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Recommended by a colleague

I was recommended Julie Booth by a colleague who had used her assistance in sorting his Will. Julie rang me back the same day I left a message, was friendly and explained the process clearly, as well as answering any questions I had in a clear, “plain English” way. Less than 2 weeks after the initial phone call, I had both Will and Lasting Power of Attorney completed. She gave me an indication of how long it could take before I received paperwork and what the next steps involved, she reiterated she was available if I had further questions or wanted to make changes like having the Will in storage

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Efficient, clear service

I dealt with Julie Booth setting up my will and children’s trusts. She was friendly, provided clear explanations and advice and was very efficient. Would recommend.

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Well recommended

Had an appointment with Sarah Danbury today, absolutely fantastic. Sarah made what I thought was going to be a gruelling process very easy, simple and straight forward. Brilliant service.

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Jamie was really patient and took time…

Jamie was really patient and took time to explain, always answering our questions quickly. He gave us plenty of time to decide what would be in our best interests. Jamie was always flexible and accommodating when arranging appointments and was incredibly knowledgeable in his subject matter.

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Will service

The service we received from Catherine Thomas was excellent – she was efficient and we trusted her knowledge and advice. 

February 23, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid this company like the plague

Avoid this company like the plague. We spoke to them several times in July 2025 to arrange our wills,as of February 2026 we have received NOTHING. All we have received is many broken promises by Louise Noble.
AVOID !!!

February 22, 2026
Unprompted review
Rated 5 out of 5 stars

Free will writing service for emergency…

Free will writing service for emergency services promted us to call. After talking through the options we paid and got a trust which was much better for our protection. Sarah was fantastic and I would definitely recommend

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

I arranged for this company to give me a call to discuss making a will, which was well over due. Carol Dooley contacted me and explained it all. I was very pleased the way it was all dealt with and decided to go ahead and finally have it all put in place.
Thank you to Accord legal services. Great service

December 14, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Exceptional conversation with Sarah Danbury. I was given options in detail which allowed me to pick and choose the best service/options to meet my current and future needs. Sarah was lovely to speak with and made a point of confirming that she would be my primary contact going forward. Overall an exceptional level of customer service.

February 10, 2026
Unprompted review

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