Accord Legal Services Reviews 

292
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 133 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, friendly demeanor, and professionalism, making interactions pleasant and informative. Many highlight the excellent service, appreciating clear, jargon-free explanations that simplify complex processes. Reviewers frequently note the team's helpfulness and patience, ensuring a comfortable, unpressured experience with personalized advice. The overall process is often described as smooth and effortless, providing significant peace of mind for many users. People also commend the excellent communication, including prompt responses and reassuring interactions throughout their experience.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their friendly, helpful, and... See more

Service

People report positive experiences with service, often highlighting the efficiency, professionalism, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that agents are often described as... See more

User experience

Consumers find the user experience to be positive, with many reviewers highlighting that explanations were... See more

Customer communications

Customers consistently note positive experiences with contact, highlighting the initial contact as prompt and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My wife and I have just set up a Will with Accord Legal Services, having dealt with an absolutely lovely lady named Sarah Danbury! Sarah was amazing from start to finish, friendly, chatty, efficent an... See more

Rated 5 out of 5 stars

We arranged to get our wills done as this firm offered a free service for nhs workers, Sarah Danbury contacted us to arrange an appointment. Sarah is very knowledgeable puts no pressure on you and giv... See more

Rated 5 out of 5 stars

Relaxed, but detailed, discussion about what I wanted, my questions were all answered in full, in a way I understood. No upsell attempts and when I'm ready to update my will I'll be definitely be back... See more

Rated 5 out of 5 stars

We've just arranged our estate plan with Accord and are extremely happy with the service we received. Julie Booth talked us through everything in great detail. As we haven't done this before, Julie w... See more


Company details

  1. Estate Planning Attorney

Information provided by various external sources

Accord Legal Services offer a friendly, affordable and straightforward approach to future planning and Will writing. Protect those you love today.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

292 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.7

All reviews

(292)

126 reviews in the last 12 months

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Rated 1 out of 5 stars

Highly suspect

After a long and difficult process, we ended up with some Wills but had no confidence that they were in fact legally binding.

Several clauses that we insisted on were omitted because they were not covered by the Accord insurance which seemed extremely odd.

We have since paid for new wills with a local solicitor- what a waste of time and money.

I believe this to be a sham company.

February 6, 2025
Unprompted review
Rated 5 out of 5 stars

Sarah Danbury Was great

Sarah Danbury Was great whilst providing our will writing service. She was patient and kind and answered all questions without hesitation. Would highly recommend.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Sarah Danbury firstly advised me on my…

Sarah Danbury firstly advised me on my Will options and answered any questions I had, she was very helpful and professional all the way and went above and beyond for me! I 100% recommend her for any advise regarding policy's.

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

We arranged to get our wills done as this firm offered a free service for nhs workers, Sarah Danbury contacted us to arrange an appointment. Sarah is very knowledgeable puts no pressure on you and gives you time to think about which option you would like to choose. Sarah is very friendly and helpful and I will be recommending her service to family and friends. Thank you for helping us complete our wills.

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

Sarah Danbury was absolutely wonderful…

Sarah Danbury was absolutely wonderful when helping me with my will. She was incredibly kind, patient, and compassionate throughout the entire process, which made what could have been a stressful experience feel calm and reassuring. She took the time to listen carefully, explained everything clearly, and made sure I felt comfortable and confident with every decision.

I genuinely felt supported and understood, and I can’t thank her enough for her care and professionalism. I would highly recommend Sarah to anyone looking for a friendly, compassionate, and trustworthy Will writing service.

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

I had a very good experience with…

I had a very good experience with Accord Legal Services when looking to discuss my Will. I was allocated Sarah Banbury from the team who went o. to undertake these discussions and advise me further.

Sarah was extremely helpful and very down to earth. I also felt comfortable talking with her about personal information.

I will definetly be keeping Sarah's details for any future advice and services. Thank you.

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

From the moment Julie walked into my…

From the moment Julie walked into my home to do my will, I felt very comfortable and at ease. She is such a calm and professional lady! Doing a will is quite an emotional and in depth meeting - but I would 100% recommend Julie to do this. The questions she had to ask are quite in depth but I wasn’t phased by them as she presented and explained them to me in a way that I felt like I was completing a task I needed to do in life.

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

Julie helped us all the way through the…

Julie helped us all the way through the process that we did. She was absolutely fantastic. She answered all our questions within minutes of sending messages to her. I would highly recommend her. She did a brilliant job and we are very happy with her service

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

They talked me through what needed to…

They talked me through what needed to be sorted and made it very simple. Thank you. Got to say Sarah Danbury explained everything and pointed me to where to get what I needed to find out further from other professionals. Great simple service. Expected this to take weeks to go through. Thank you

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you to Sarah Danbury

Thank you to Sarah Danbury, for making the process quick, simple and straightforward. Explained everything clearly and helped us best understand the options. No hard sell. Very happy!

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

Sarah Danbury

Sarah was great guiding us through the whole estate planning process.
She answered all our questions and ensured we were well informed about the process.
Thank you Sarah ☺️

January 5, 2026
Unprompted review
Rated 3 out of 5 stars

somewhat disappointed.

I am an NHS Nurse diagnosed recently with a serious health condition. I thought would get a will in place. Contact initially was prompt. explained about my health and importance of getting a will promptly. There was some upselling but that’s fine. I decided not to pay for the other services and just have the will offered for now. 12 weeks later and much prompting and anxiety re my health, without my will drawn up leaving my partner and assets vulnerable, the will arrives with multiple errors. My sister’s names divided in to 2 people and described as 2 friends! My name doesn’t include my Middle name throught mine and my partner’s will! I am concerned this has all been a complete and utter waste of my time.
UPDATE- was contacted today by team- very helpful and have now amended will as appropriate and assure me will be sent out first class this evening. Molly was very nice and professional.

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

I had an appointment with Sarah…

I had an appointment with Sarah Danbury. She was very friendly and open which made it very easy to discuss everything. I highly recommend her to support anyone needing Will writing services.

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

So glad I made this appointment

So glad I made this appointment and got this sorted. Life admin is something I always put on the back burner! An initial conversation with Sarah Danbury put my fears at ease, and Sarah took me through all the options. There was no pressure and Sarah kindly gave me time to discuss everything with my family before finalising everything. Sarah was extremely professional, organised and knowledgeable and I have already shared details with my sister. I can’t recommend the service I received enough, it has given me peace of mind, and it didn’t take an immense amount of time.

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Friendly and helpful advice

I have just had an hour phone appointment with Sarah Danbury in relation to making a will. Sarah was very friendly and knowledgeable and explained all the options to me which were easy to understand.
Thank you Sarah

December 12, 2025
Unprompted review

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