Accord Legal Services Reviews 

294
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 133 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, friendly demeanor, and professionalism, making interactions pleasant and informative. Many highlight the excellent service, appreciating clear, jargon-free explanations that simplify complex processes. Reviewers frequently note the team's helpfulness and patience, ensuring a comfortable, unpressured experience with personalized advice. The overall process is often described as smooth and effortless, providing significant peace of mind for many users. People also commend the excellent communication, including prompt responses and reassuring interactions throughout their experience.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their friendly, helpful, and... See more

Service

People report positive experiences with service, often highlighting the efficiency, professionalism, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that agents are often described as... See more

User experience

Consumers find the user experience to be positive, with many reviewers highlighting that explanations were... See more

Customer communications

Customers consistently note positive experiences with contact, highlighting the initial contact as prompt and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My wife and I have just set up a Will with Accord Legal Services, having dealt with an absolutely lovely lady named Sarah Danbury! Sarah was amazing from start to finish, friendly, chatty, efficent an... See more

Rated 5 out of 5 stars

We arranged to get our wills done as this firm offered a free service for nhs workers, Sarah Danbury contacted us to arrange an appointment. Sarah is very knowledgeable puts no pressure on you and giv... See more

Rated 5 out of 5 stars

Relaxed, but detailed, discussion about what I wanted, my questions were all answered in full, in a way I understood. No upsell attempts and when I'm ready to update my will I'll be definitely be back... See more

Rated 5 out of 5 stars

We've just arranged our estate plan with Accord and are extremely happy with the service we received. Julie Booth talked us through everything in great detail. As we haven't done this before, Julie w... See more


Company details

  1. Estate Planning Attorney

Information provided by various external sources

Accord Legal Services offer a friendly, affordable and straightforward approach to future planning and Will writing. Protect those you love today.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

294 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.7

All reviews

(294)

127 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly and helpful advice

I have just had an hour phone appointment with Sarah Danbury in relation to making a will. Sarah was very friendly and knowledgeable and explained all the options to me which were easy to understand.
Thank you Sarah

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Sarah Danbury

Me and my husband had a very good experience yesterday writing our first will with Sarah Danbury. She was very helpful every single step, explaining everything so clear until we had all clear to make the best decision for our family.

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service!

We arranged an appointment with Accord and spoke to a wonderful lady called Sarah Danbury. Sarah carefully guided us through all the information, allowing time for all of our questions and offered a range of options for the best Will to suit our needs. No pressure and no sales bumph. We felt really assured and informed. The whole process only took 45 minutes and we now have peace of mind. Thank you Sarah!

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic call and great information

Fantastic call and great information. A lovely lady called Sarah Danbury was very helpful and had a kind personality. She guided my partner and I through the process with skill and helped get the will set up. Would recommend to anyone!

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

Good experience

I had a phone call with Sarah Danbury to sort out my will, she was patient, polite and explained me the different options I had. She also messaged me to let me know she was running late which I really appreciate.

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Sarah Danbury!

We had an appointment with Sarah Danbury today and she was fab! Really friendly, chatty and very knowledgeable. Made this so easy for us and gave great advice. Would definitely recommend, thank you x

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

Will set up

We dealt with Sarah Danbury who set up our trust to safeguard our children’s future. Really helpful, friendly and knowledgeable.

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

I had an appointment with Debbie to…

I had an appointment with Debbie to complete a will. Something I knew very little about prior to this appointment. Debbie was very friendly and incredibly informative. She made the process seamless and easy for me. Would definitely recommend using Accord.

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

My wife and I have just set up a Will…

My wife and I have just set up a Will with Accord Legal Services, having dealt with an absolutely lovely lady named Sarah Danbury! Sarah was amazing from start to finish, friendly, chatty, efficent and gave us exactly what we wanted. I would recommend Sarah’s services to anyone looking to secure future finances. 10/10 from us, Thank you so much Sarah ☺️ x

November 25, 2025
Unprompted review

Trustpilot is assessing this review in accordance with our flagging process.

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Excellent Service

⭐️⭐️⭐️⭐️⭐️ Excellent Service – Highly Recommend

We had the pleasure of working with Sarah Danbury from Accord Legal Services Ltd, and we honestly couldn’t speak more highly of her. From start to finish, Sarah was friendly, informative, and incredibly considerate. She explained everything clearly, never pressured us into making a decision, and was extremely generous with both her time and knowledge.

Her communication was excellent – our call was prompt, and we even received a helpful text reminder the day before, which was really reassuring. Sarah made us feel at ease throughout and made sure we felt heard. She also reassured us that she is always available by phone or email if we have any further questions, which gives us great peace of mind.

We would highly recommend Accord Legal Services Ltd, and especially Sarah. If you’re lucky enough to have her supporting you, you can be confident you’ll receive an exceptional level of service.

Thank you again, Sarah – from Hannah and Lian. 🙏🏻

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I signed up for the free online consultation. All communication from Accord staff was excellent and very professional. I was contacted in advice confirming the details of the booking as the date approached. It was a very informative and useful meeting where everything was clearly explained to ensure I understood my options and I was given time to go away and consider my these before I made any decisions - I didn't feel pressured at all which I appreciated. I would definitely recommend this company.

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I had a great experience working with Sarah on my will. She made the whole process straightforward, explaining everything in plain language and making sure I understood all my options. There was absolutely no pressure at any point, just honest professional friendly advice.i really appreciate how highly efficient and reassuring she was throughout. Thoroughly recommended.

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

Accord’s Ambassador

I had the pleasure of meeting and having Sarah Danbury to set up my will and estate management. Sarah was great explaining every stage thoroughly and checking that I fully understood everything and all that was involved in the whole process.
Sarah was very helpful and friendly. I can’t recommend her enough.

November 11, 2025
Unprompted review
Rated 1 out of 5 stars

Refund refused

Set up free will, convinced to set up trust , £228 paid when cancelled some time later , is refused even though trust not completed

December 30, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you!

Sarah Danbury was very easy to talk too, she made will planning less daunting & really easy to do! There was absolutely no pressure to buy any products. She made the whole experience very personal & was always on time when calling me etc! Thank you!

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

Sarah Danbury was absolutely brilliant

Sarah Danbury was absolutely brilliant; So down to earth and easy to talk to. We were given lots of options and didn't feel pressured to choose any specific one. She made the will creating experience so easy and we were extremely happy with her service. Thank you, Sarah!

October 7, 2025
Unprompted review

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