Accord Legal Services Reviews 

294
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 133 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, friendly demeanor, and professionalism, making interactions pleasant and informative. Many highlight the excellent service, appreciating clear, jargon-free explanations that simplify complex processes. Reviewers frequently note the team's helpfulness and patience, ensuring a comfortable, unpressured experience with personalized advice. The overall process is often described as smooth and effortless, providing significant peace of mind for many users. People also commend the excellent communication, including prompt responses and reassuring interactions throughout their experience.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their friendly, helpful, and... See more

Service

People report positive experiences with service, often highlighting the efficiency, professionalism, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that agents are often described as... See more

User experience

Consumers find the user experience to be positive, with many reviewers highlighting that explanations were... See more

Customer communications

Customers consistently note positive experiences with contact, highlighting the initial contact as prompt and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My wife and I have just set up a Will with Accord Legal Services, having dealt with an absolutely lovely lady named Sarah Danbury! Sarah was amazing from start to finish, friendly, chatty, efficent an... See more

Rated 5 out of 5 stars

We arranged to get our wills done as this firm offered a free service for nhs workers, Sarah Danbury contacted us to arrange an appointment. Sarah is very knowledgeable puts no pressure on you and giv... See more

Rated 5 out of 5 stars

Relaxed, but detailed, discussion about what I wanted, my questions were all answered in full, in a way I understood. No upsell attempts and when I'm ready to update my will I'll be definitely be back... See more

Rated 5 out of 5 stars

We've just arranged our estate plan with Accord and are extremely happy with the service we received. Julie Booth talked us through everything in great detail. As we haven't done this before, Julie w... See more


Company details

  1. Estate Planning Attorney

Information provided by various external sources

Accord Legal Services offer a friendly, affordable and straightforward approach to future planning and Will writing. Protect those you love today.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

294 reviews

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4.7

All reviews

(294)

127 reviews in the last 12 months

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Rated 5 out of 5 stars

Sarah Danbury was awesome

I spoke to the amazing Sarah Danbury who helped me through the creation of a will, I had been putting it off as I thought it would be painful. But she made it easy, would 100% recommend.

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

Sarah Danbury 5 star service

Spoke with Sarah Danbury who was professional, polite and really helpful. She explained the different services available and has given me some really helpful advice. Thank you. Thoroughly recommend

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

I made a will today with the support of…Sarah Danbury

I made a will today with the support of Sarah Danbury at Accord Legal Services. It’s been something I’ve wanted to do for a long time but put off as it felt daunting. Sarah made the whole process smooth, effortless and empathetic. She made me feel listened to and is an asset to Accord Legal Services; would highly recommend.

September 17, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

I had my will drafted through Accord Legal Services as part of their Free Will Service offered to NHS staff, and I couldn’t be more grateful. From the start, the process was smooth, clear, and reassuring. My advisor, Sarah Danbury, was professional, approachable, and incredibly supportive. She explained everything in a way that was easy to understand, answered all my questions with patience, and made what could have been a daunting process feel simple and stress-free. I truly appreciate the generosity of Accord Legal Services in offering this to NHS staff, and I feel so much peace of mind knowing my affairs are in order. Thank you to Sarah and the team for their kindness, professionalism, and excellent service. Highly recommended!

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

Sarah Danbury

Sarah Danbury gave me great advice and was very helpful throughout the conversation very good advice not jus yin regards to a will but other services too. i would highly recommend making contact with her if you have any questions

September 9, 2025
Unprompted review
Rated 5 out of 5 stars

Sarah Danbury has been great

Sarah Danbury has been great, really helpful, kind and professional. Feel really settled with the information and made to feel at ease. Answered all my questions and she was really easy to talk to. Definitely recommend.

September 8, 2025
Unprompted review
Rated 3 out of 5 stars

Disappointing Service

Used the St Helens Office to make our wills, POA and Trust.
Paid over £4000 up front for this service.
Emails with questions were not acknowledged.
We were not told there would be a further payment of £328 for out POA documents.
Some written correspondence to us was quite rude in its tone.
Disappointing as this company was recommended to us.

December 12, 2024
Unprompted review
Rated 5 out of 5 stars

Kevin Hopper is Amazing

Just got off a call with Kevin who talked through our will writing and explained everything so well, so honest, open, transparent and not out to make a money out of us and clearly cared about getting what was right for us. His is an asset to Accord.

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

Sarah Danbury was super supportive and…

Sarah Danbury was super supportive and explained everything in every day terms and didn't blind me with legal jargon. Easy process. Very knowledgeable and able to give advice on other insurances/ products. Never any hard sell. Great experience - thank you, Sarah!

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

Very impressed

I signed up through work as a key worker, to have a consultation and free will. There were great levels of communication from Accord in advance, and then from Sarah (who was assigned to my case) confirming in advance about the booking. Sarah was so helpful, very friendly and explaindd everything really clearly to make sure I understood what my options were, and how they would work in the event of my death, to ensure my estate was managed and inherited according to my preferences. She also explained that I will be able to revisit the will in future to update and add to it, e.g with a trust fund or power of attorney arrangements, and it's good to know that these are options that will remain open. Sarah made me feel at ease, and kept everything light. I felt really comfortable and confident in the decisions I reached, and didn't feel pressured. Thank you Sarah, and thank you Accord for offering this service to key workers. I would recommend this to anyone.

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

Had a phone consultation with Sarah…

Had a phone consultation with Sarah Danbury to arrange a will.
Sarah took me through the various options and upgrades available. She explained my options clearly and was not pushy about upgrades.
I found Sarah friendly, professional, and informative.
I would not hesitate to recommend the service to others.

August 4, 2025
Unprompted review
Rated 5 out of 5 stars

Can sleep easy now

Always skeptical about will services, but Sarah Danbury has put both myself and partners mind at ease.
Professional, courteous and exceptionally knowledgeable about the range of options.
Never pushy about upgrades which other firms have always done.

Feel so at ease that our children’s futures are secured.

August 4, 2025
Unprompted review
Rated 5 out of 5 stars

5 Stars all round

Sarah Danbury took me through compiling my will today and throughout she was professional, informative and explained everything clearly. In addition she was friendly and put me at my ease. I definitely recommend Accord Legal Services.

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Accord Legal Services - highly recommend

A huge thank you to SARAH DANBURY at Accord Legal Services for guiding me through my long overdue due will. There was no hard sell, no longwinded presentations just clear advice and clear passion for customer service. I was able to make an informed decision and i now have that much needed peace of mind that everything is taken care of when that tine comes. Highly recommend.

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

Will made easy talking to Sarah Danbury

Spoke to Sarah Danbury today and done my first will. Had no idea what I was doing but she explained it all in simple terms and made the whole process understandable. Would highly recommend her to anyone thinking about doing a will, A very lovely lady that was very easy to talk to.

July 22, 2025
Unprompted review
Rated 5 out of 5 stars

Will services from Sarah Danbury…

I had an appointment with Sarah Danbury from Accord Legal Services. Sarah was very friendly, professional, helpful, she made me feel at ease when discussing arranging my Will. Sarah made everything easy to understand , she was clear and concise. Would highly recommend.

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

New will

Had my appointment with Sarah Danbury, was a lot simpler than I thought largely down to Sarah, as it was the first will I've had done.

Would highly recommend.

July 10, 2025
Unprompted review

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