Accord Legal Services Reviews 

296
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 133 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, friendly demeanor, and professionalism, making interactions pleasant and informative. Many highlight the excellent service, appreciating clear, jargon-free explanations that simplify complex processes. Reviewers frequently note the team's helpfulness and patience, ensuring a comfortable, unpressured experience with personalized advice. The overall process is often described as smooth and effortless, providing significant peace of mind for many users. People also commend the excellent communication, including prompt responses and reassuring interactions throughout their experience.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their friendly, helpful, and... See more

Service

People report positive experiences with service, often highlighting the efficiency, professionalism, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that agents are often described as... See more

User experience

Consumers find the user experience to be positive, with many reviewers highlighting that explanations were... See more

Customer communications

Customers consistently note positive experiences with contact, highlighting the initial contact as prompt and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My wife and I have just set up a Will with Accord Legal Services, having dealt with an absolutely lovely lady named Sarah Danbury! Sarah was amazing from start to finish, friendly, chatty, efficent an... See more

Rated 5 out of 5 stars

We arranged to get our wills done as this firm offered a free service for nhs workers, Sarah Danbury contacted us to arrange an appointment. Sarah is very knowledgeable puts no pressure on you and giv... See more

Rated 5 out of 5 stars

Relaxed, but detailed, discussion about what I wanted, my questions were all answered in full, in a way I understood. No upsell attempts and when I'm ready to update my will I'll be definitely be back... See more

Rated 5 out of 5 stars

We've just arranged our estate plan with Accord and are extremely happy with the service we received. Julie Booth talked us through everything in great detail. As we haven't done this before, Julie w... See more


Company details

  1. Estate Planning Attorney

Information provided by various external sources

Accord Legal Services offer a friendly, affordable and straightforward approach to future planning and Will writing. Protect those you love today.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

296 reviews

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No recent history of asking for reviews

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4.7

All reviews

(296)

130 reviews in the last 12 months

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Rated 5 out of 5 stars

Recommend Sarah Danbury

Our experience with Accord Legal Services and in particular Sarah Danbury has been excellent. Sarah provided an efficient service and answered all of our questions thoughtfully. She took time to get to know us and it was a pleasure to work with her. 10/10 recommend.

October 11, 2024
Unprompted review
Rated 5 out of 5 stars

Thorough and compassionate service

We dealt with Sarah Danbury who was absolutely amazing and so thorough. She went through everything and answered all of our questions with such compassion and thought. We were very pleased with the service received.

October 22, 2024
Unprompted review
Rated 5 out of 5 stars

We dealt with Carol Dooley

We dealt with Carol Dooley, really helpful and feel like i can breathe a sigh of relief that my daughter will be properly cared for if worst case scenario should happen. Reputable company, nice people and happy with outcome of our Will.

October 12, 2024
Unprompted review
Rated 5 out of 5 stars

Sarah Danbury

Sarah was very knowledgeable and explained our options clearly.
We are very happy with our experience and would recommend using her as a will writer

October 2, 2024
Unprompted review
Rated 4 out of 5 stars

Catherine came out to us and signed us…

Catherine came out to us and signed us up for Wills and upsold us from the free wills for police to in trust wills etc for the kids. I chased the wills around 6 months later and the basic ones then came out and the in trust a couple of months later after chasing again with a big apology and goodwill payment for being so late. I think they were maybe not submitted initially properly .
We took out finance through a second company through accord to pay for them over a few years which would have led to a large interest payment, luckily we knew we could pay it off early with no fees over a few months but if we hadn’t been able to probably would have looked at a different finance option.

I would recommend Accord to colleagues but would suggest putting a note in the calendar for a few months down the line to chase or be sure they arrived as it took me 6 months to realise we’d never got them

January 31, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service 👍

I spoke with Sarah Danbury today and agreed to making a will.
I have to say that Sarah was excellent. She went above my expectations for this service. The time of the call was arranged well and was suitable. Every detail of the offer was explained fully and clearly. I did not feel under any pressure whatsoever. My questions were answered in a non judgemental and friendly way.
I want to give excellent feedback for Accord as a way to say thankyou for offering me this service for NHS workers during the pandemic. This is truly genuinely appreciated. Thankyou.

August 19, 2024
Unprompted review
Rated 5 out of 5 stars

Sarah Danbury

Sarah Danbury. Very helpful and explained everything in a logical and clear manner. Would most definitely recommend to family and friends. Thank you

August 8, 2024
Unprompted review
Rated 5 out of 5 stars

Sarah Danbury

Sarah Danbury has been excellent throughout. I had early communication and introductions, a time and date suitable for me to discuss what was needed and the advice and information provided was sound and thorough.
I would recommend Accord, and thank you again Sarah for taking the time to explain in detail about Wills.

August 2, 2024
Unprompted review
Rated 5 out of 5 stars

Perfect service from Accord Legal Services

I had a great experience with Accord Legal services, and in particular, with Sarah Danbury, who was great at providing my wife and I an excellent service. It was clear she was passionate and knowledgable about providing us with the right fit Will, and was incredible at explaining everything in detail but without any jargon.
I would highly recommend Accord Legal services, not only for the great customer service but also for providing Police and NHS staff, discounts on their Wills.

July 24, 2024
Unprompted review
Rated 5 out of 5 stars

The most important document

The advise given about the various options available to us was very good. Sarah Danbury was knowledgeable and lovely. It is something we have put off for so long and feel a sense of relief to take first step in protecting the children’s future when we are no longer here.

July 23, 2024
Unprompted review

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