Accord Legal Services Reviews 

296
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 133 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, friendly demeanor, and professionalism, making interactions pleasant and informative. Many highlight the excellent service, appreciating clear, jargon-free explanations that simplify complex processes. Reviewers frequently note the team's helpfulness and patience, ensuring a comfortable, unpressured experience with personalized advice. The overall process is often described as smooth and effortless, providing significant peace of mind for many users. People also commend the excellent communication, including prompt responses and reassuring interactions throughout their experience.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their friendly, helpful, and... See more

Service

People report positive experiences with service, often highlighting the efficiency, professionalism, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that agents are often described as... See more

User experience

Consumers find the user experience to be positive, with many reviewers highlighting that explanations were... See more

Customer communications

Customers consistently note positive experiences with contact, highlighting the initial contact as prompt and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My wife and I have just set up a Will with Accord Legal Services, having dealt with an absolutely lovely lady named Sarah Danbury! Sarah was amazing from start to finish, friendly, chatty, efficent an... See more

Rated 5 out of 5 stars

We arranged to get our wills done as this firm offered a free service for nhs workers, Sarah Danbury contacted us to arrange an appointment. Sarah is very knowledgeable puts no pressure on you and giv... See more

Rated 5 out of 5 stars

Relaxed, but detailed, discussion about what I wanted, my questions were all answered in full, in a way I understood. No upsell attempts and when I'm ready to update my will I'll be definitely be back... See more

Rated 5 out of 5 stars

We've just arranged our estate plan with Accord and are extremely happy with the service we received. Julie Booth talked us through everything in great detail. As we haven't done this before, Julie w... See more


Company details

  1. Estate Planning Attorney

Information provided by various external sources

Accord Legal Services offer a friendly, affordable and straightforward approach to future planning and Will writing. Protect those you love today.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

296 reviews

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No recent history of asking for reviews

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4.7

All reviews

(296)

130 reviews in the last 12 months

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Rated 5 out of 5 stars

Will consultation

Myself and my wife had a telephone consultation with Sarah Danbury. She was delightful, very polite and helpful. Great at talking us through the process and I would highly recommend her.

March 25, 2025
Unprompted review
Rated 5 out of 5 stars

Will writing

We had a phone consultation with Sarah Danbury to arrange a Will. She was very informative and helpful. Contacted us before the appointment to make sure the time was still convenient. The appointment didn't feel rushed and Sarah informed us that if there were any questions after we could contact her directly or go through the main office.
Sarah identified a will type that should hopefully work well for us for a reasonable price.

February 28, 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience with Sarah Danbury

Sarah was really helpful in setting up my will for the future. As I'm only mid twenties this is all very alien to me and Sarah made it super clear and really easy. Would highly recommend and I am glad I did this. Thanks Sarah.

February 21, 2025
Unprompted review
Rated 5 out of 5 stars

Sarah Danbury

Sarah was lush! She was super helpful, clear and listened to everything I wanted to add. She ensured that I understood each part of the will and helped me to get all of the information I needed. She also offered other services and ‘add-ons’ in an information but not pushy way. Such an easy process, couldn’t ask for more. Thank you! :)

February 17, 2025
Unprompted review
Rated 5 out of 5 stars

Sarah Danbury

Sarah Danbury
I was recommended this service through family as a free will due to working in healthcare. I was talked through the whole process with detail, very easy to talk to and if questions were asked, sarah answered them politely and with great information. Sarah was very patient with me down the phone as I had my toddler with me too.
Great experience ! Recommend this service to anybody

February 6, 2025
Unprompted review
Rated 5 out of 5 stars

Quick, simple and pain-free! All done in less than 45 minutes.

I applied online for Accord’s Free Will service for Key Workers. I spoke with Sarah Danbury. Sarah was friendly, professional and knowledgeable. Sarah explained why it would be beneficial to pay a fee for an upgrade for a Trust and more protection around my children. I did not feel under pressure and Sarah answered all my questions and allowed me time to make decisions and get back to her at a later date, if required. The appointment took less than 45 minutes; quick, straightforward and far less complex than I anticipated, including setting up primary and secondary guardians and trustees. Thank you Sarah.

January 23, 2025
Unprompted review
Rated 5 out of 5 stars

Would recommend to friends, family and colleagues

Sarah Danbury was really helpful and put me at ease. I spoke to her three times on phone appointments making important decisions around my Will and future for my children. She never put me under pressure and she was really knowledgeable, presenting options and solutions. Sarah gave me time and space for me to reflect and I came back to her each time over a couple months. I would use the company again and would not hesitate to recommend to others.

January 15, 2025
Unprompted review
Rated 1 out of 5 stars

I received some potentially expensive

I received some potentially expensive, and highly likely unenforceable, inheritance tax avoidance advice from a consultant recommended to us by the charity who was providing the ‘Free wills service’, who I thought was a solicitor , specialising in this but who I cannot find on the solicitor’s register. Nothing in writing, in spite of repeated requests, only telephone advice which subsequently turned out to be extremely bad advice when I subsequently went to a specialist I trusted.

I would suggest great care is needed and due diligence before embarking on this process.

January 13, 2025
Unprompted review
Rated 5 out of 5 stars

Accord legal services come highly…

Accord legal services come highly rated. I've had a new will crated to reflect my current wishes.

Sarah Danbury explained everything in a straight forward manner and gave me chance to ask anything I wanted in relation to the will. She was a lovely lady who I would trust. I will definitely mention her to friends/family and anyone I knew who wants to put their affairs in order. A* to both Sarah and Accord.

January 9, 2025
Unprompted review
Rated 5 out of 5 stars

The process to get my Will in place was…

The process to get my Will in place was straightforward. Sarah Danbury made me feel at ease and explained everything to me very clearly and answered all of my questions. My mind is at peace knowing I now have it sorted.

December 13, 2024
Unprompted review
Rated 5 out of 5 stars

Personal Will

The online request was simple to use, I got a phone call making a telephone appointment at a suitable time and message reminding me .. which was really helpful. SARAH DANBURY was friendly and helpful… she obviously knows her stuff and was able answer all my questions, having never done this before she explained it so it made sense and I did not feel stupid. It did not take long and I am very happy with the service overall, and Sarah in particular. Would definitely recommend the company and Sarah Danbury to family, friends and colleagues.

December 12, 2024
Unprompted review
Rated 5 out of 5 stars

Lovely and friendly

Sarah Danbury is very approachable and friendly. She explained everything in a professional way and ensured that I understood. Have recommended her to many friends and colleagues. Thank you Sarah

December 4, 2024
Unprompted review
Rated 5 out of 5 stars

Sarah Danby was brilliant she went…

Sarah Danby was brilliant she went through everything in detail explaining to me what it all meant and how things can impact my children.
I would definitely recommend Sarah to anyone who needs a Will.

November 12, 2024
Unprompted review

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