Easy car parking. Staff are friendly and efficient. Pre assessment is thorough and a date for surgery if needed arranged there and then. On the day again staff attentive and give all information neede... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I can't praise the staff at ACES Eye Clinic at Norfolk House, Milton Keynes highly enough. All the staff were truly amazing from start to finish. Very professional, efficient and friendly. My mother... See more
Company replied
I went to the Wisbech eye clinic feeling extremely nervous and anxious. However I was soon put at ease by the nurses who assured me everything would be ok. On having the cataract procedure I was compl... See more
Company replied
The complete experience from walking in to Milton keynes clinic, to consultation and with a full indepth report was absolutely spot on. I could not fault any part of the experience. I sh... See more
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Company details
Written by the company
ACES, founded in 2005, is a pioneering independent provider of NHS eye care services in the community. Supporting the NHS, whilst providing patients with the highest standards of clinical care from expert consultant ophthalmic surgeons.
Contact info
Cromwell Road, PE14 0SN, Wisbech, United Kingdom
- 0333 188 2937
- aceseyeclinic.enquiries@nhs.net
- aces-eyeclinic.co.uk
4.3
Excellent
266 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 61% of negative reviews
Typically takes over 1 month to reply
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Professional services - ACES
I was very appreicated with the services provided, Medicial or non-medical staff are professional. Greetings at the reception was excellent. Then, I was guided to follow some clear instructions to complete the pre-assessment and surgery. The whole process made you clam and all will be done for you.
July 9, 2026
Unprompted review
Reply from ACES Eye Clinic
Thank you so much for taking the time to share your experience. We are incredibly grateful for your kind words regarding both our medical and non-medical teams, as well as our reception staff.
Providing a calm, supportive environment and clear guidance throughout the entire care process is always our top priority. Knowing that you felt well-cared for from the moment you arrived through to your procedure means a great deal to all of us.
We appreciate your trust in our services and wish you a smooth and speedy recovery.
Great service
I was very impressed with the service I was given at Aces - Chelmsford.
Friendly receptionist when I arrived and was taken in for some X-rays by a lovely girl called Jess. She made me feel at ease.
Vikram was great too who looked at my eyes.
July 9, 2026
Unprompted review
Reply from ACES Eye Clinic
Thank you so much for taking the time to share your review! We are delighted to hear that you were impressed with the service you received.
Our team aims to make every visit as comfortable and welcoming as possible, so it is wonderful to know that you were put at ease from the moment you arrived. We truly appreciate your kind words about the thorough care provided during your imaging and examination.
Thank you for choosing us for your eye care!
Very reassuring and made me assured
I was impressed with the way I was made to feel comfortable everything was explained professionally and reassuringly
I am very pleased with the outcome 10 out of 10
June 30, 2026
Unprompted review
Reply from ACES Eye Clinic
Thank you for sharing your feedback. We are delighted to hear that you were made to feel comfortable and that everything was explained in a professional, reassuring manner. Achieving a 10 out of 10 experience is always our goal, and we truly appreciate your kind words about your outcome.
Excellent staff and a feeling of care from when I entered the building.
From the moment I entered all of the staff were engaging and friendly. The whole process was explained with patience and care. Highly recommended.
June 25, 2026
Unprompted review
Reply from ACES Eye Clinic
Thank you so much for this wonderful feedback. We are thrilled to hear that our team made you feel welcome and took the time to guide you through the process with care.
Providing a supportive and clear experience is always our top priority. We truly appreciate your recommendation.
The best treatment
I’ve had the best care recently for a cataract operation. The team are so professional and kind . Thankyou very much .
June 22, 2026
Unprompted review
Reply from ACES Eye Clinic
Thank you so much for taking the time to share your review!
We are absolutely delighted to hear that you received the best care during your recent cataract operation. Providing a professional and kind experience is incredibly important to us, and we will be sure to pass your lovely thank you along to the entire team!
Cataract
I was referred by my optician as he discovered a cataract. I chose Fakenham Aces as I had had the other eye done there.
I can highly recommend them, everyone helpful,respectful and efficient.
June 22, 2026
Unprompted review
Reply from ACES Eye Clinic
Thank you so much for taking the time to share your review!
We are delighted to hear that you had another great experience with us for your second procedure. It is wonderful to know that you found our team helpful, respectful, and efficient throughout the process.
Thank you for choosing us again and for your highly valued recommendation!
Was impressed on how quick and easy…
Was impressed on how quick and easy operation was. staff nurses surgeons are very nice and polite and put your ease.
June 22, 2026
Unprompted review
Reply from ACES Eye Clinic
Thank you so much for leaving your review!
We are delighted to hear that you received such friendly, and helpful service during your visit to us. Positive experiences are what we strive for, and we appreciate you sharing your experience!
If there is anything that could have made your experience 5-Star, please let us know by contacting our team via aceseyeclinic.enquiries@nhs.net
All were very efficient and kind
All were very efficient and kind. I thought I will have wait for a long time but all was in time. Given very clear advice how to look after my eye after the operation.
Mrs A Taylor
June 17, 2026
Unprompted review
Reply from ACES Eye Clinic
Thank you for the wonderful review! We are thrilled that everything went so smoothly and on time for your procedure. It is great to hear that you felt well supported with clear aftercare advice, and we appreciate you choosing our clinic.
Excellent experience
Excellent experience. The staff at the Milton Keynes clinic were really nice and kind. They were very professional and informative as well. Would definitely recommend. Thank you again ACES Milton keynes.
June 17, 2026
Unprompted review
Reply from ACES Eye Clinic
Thank you so much for the excellent review! We are delighted to hear that you had such a positive experience and that our team was so kind and professional. Thank you for your high recommendation!
Amazing service from all the staff
Amazing service from all the staff, lovely premises, would recommend !
June 15, 2026
Unprompted review
Reply from ACES Eye Clinic
Thank you so much for the amazing review! We are delighted to hear that you enjoyed our lovely premises and received such great service. Thank you for your recommendation!
Wait time from pre assessment to…
Wait time from pre assessment to surgery very quick staff kind and friendly information post op clear and contact no's if worried re symptoms eye was sore post op but nothing not pre warned about only comment was op. theatre cold from air con and felt a bit uncomfortable but procedure wasn't too long information booklet answered all questions and already can see much clearer thankyou to all involved
June 15, 2026
Unprompted review
Reply from ACES Eye Clinic
Thank you so much for sharing your experience! We are thrilled to hear that your vision is already much clearer and that you felt well informed and supported throughout the process, we wish you a smooth and continued recovery!
Very good service and very friendly…
Very good service and very friendly staff
June 12, 2026
Unprompted review
Reply from ACES Eye Clinic
Thank you for taking the time to leave your 5-star review. We will be sure to pass your kind words to the team. Thanks again, take care!
Quick and efficient, no long waiting times
The initial pre-assessment appointment was extremely quick following the referral from my optometrist, just 2 weeks waiting. Unfortunately this had to be cancelled on the day due to a medical emergency, but the assistant was excellent, sympathetic and managed to make a further appointment for just one week later.
I found the pre-assessment appointment to be slightly disorganised with the Care Assistant appearing brusque and unfriendly. The optometrist, however, was excellent in explaining what would happen after this initial appointment. I received an appointment (to suit me) for the cataract operation on the day of the pre-assessment appointment, although I did have to return to the clinic prior to this to have my eye measured as the equipment had broken down and they were unable to perform all the tests at the pre-assessment.
On the day of the operation, I was put totally at ease by the Health Care Assistants, the Surgeon and theatre staff. I had to wait approximately 1 hour before the operation took place for the local anaesthetic to become effective, but it only lasted around 10-15 minutes, after which time I was given instruction on what to do for the first 24 hours, a bottle of eye drops and asked to make an appointment to have my eyes retested in 4 weeks.
Overall, I would highly recommend Aces Eye Clinic as an alternative to attending a NHS Clinic/Hospital. They are quick and efficient, and, in my opinion an excellent choice for cataract surgery.
May 11, 2026
Unprompted review
Reply from ACES Eye Clinic
Thank you for your detailed review. We're glad your appointment was arranged quickly and that our team helped with rescheduling. It's great to hear the assistant was supportive. We appreciate your feedback on the pre-assessment and will share it with the relevant teams.
We're pleased the optometrist explained your treatment steps and accommodated your surgery date. Despite the equipment issue, we're happy your surgery experience was positive and that our team made you feel relaxed and informed about aftercare.
Thank you for recommending ACES, and we wish you the best in your recovery.
Don’t bother!
I went on dec 22nd did not receive any information about what was wrong with my eyes, just given eye drops & ointment. No prescription or information about eye test. My appointments have now been cancelled 3 times! In the meantime I went to specsavers was told I am starting to develop cataracts, have blepharitis & blocked eye duct. I cannot believe the difference in the service. I have informed Ace not to send another appointment, no doubt it will only be cancelled a fourth time.Very poor service at Liverpool branch.
December 22, 2025
Unprompted review
Reply from ACES Eye Clinic
We are sorry to learn of your experience. We are thankful for all patient feedback, and we take feedback such as that provided by you extremely seriously.
We can only apologise about the wait you faced for an appointment to be seen and we would like to discuss this directly with you, to better understand those events, and to ensure that appropriate learnings are taken wherever they are identified. However unfortunately, from the information you have provided, I have been unable to locate your record to do so.
If and when convenient to yourself, in order to discuss your concerns with a member of our team, we would invite you to call us on 0333 188 2937. Alternatively, you can provide us with more information via email by sending it to clinicalservices@aces-eyeclinic.co.uk
Yes very professional set up ,staff…
Yes very professional set up ,staff pleasant, helpful and knowledgeable, everywhere was clean and tidy well managed.would recommend.
June 4, 2026
Unprompted review
Reply from ACES Eye Clinic
Thank you for your kind review. We're glad you found our team professional and our environment clean and well-managed. We appreciate your recommendation and look forward to your return.
I am here for the first time
I am here for the first time. Your support, compassion, and dedication make a real difference.
June 5, 2026
Unprompted review
Reply from ACES Eye Clinic
Thank you for your feedback. We are honored you chose us for your first visit. Your kind words about our support and dedication are appreciated. We remain committed to making a positive impact and look forward to supporting you again.
Absolutely amazing service from start…
Absolutely amazing service from start to finish and I honestly can't complain about anything whatsoever...
All of the staff were amazing and from start to finish everything felt very professional and my surgery went along without any issues at all.
I return to the clinic in 3 weeks to have my other cattaract removed .
June 6, 2026
Unprompted review
Reply from ACES Eye Clinic
Thank you for your generous review. We're thrilled you had a positive experience and appreciate your kind remarks about our team. We're glad your surgery was successful and you felt well cared for. We look forward to welcoming you back in three weeks for your second cataract procedure and wish you a comfortable recovery.
it was vbery easy to apply for this job.
it was vbery easy to apply for this job.
June 5, 2026
Unprompted review
Reply from ACES Eye Clinic
Thanks for your 5 star review!
Everything from start to finish was…
Everything from start to finish was explained the staff were kind and caring. I was extremely worried about the procedure and the staff completely put me at ease.
June 2, 2026
Unprompted review
Reply from ACES Eye Clinic
Thank you very much for your generous review! We are delighted to learn that our staff offered you the kind and compassionate support you required.
This was my first cataract operation.
This was my first, of two, cataract operations. I was very nervous about what I was going to have done. I need not have worried at all. From the moment I stepped up to reception to the minute I left everyone was very helpful. The cataract operation was pain free. It took the surgeon no time at all. I would recommend Aces eye clinic to all. Can't wait to have the other eye cataract done. If it's you, that needs your cataract operation, you'll be in good hands, I was amazed by how quick and pain free my operation was. As I'm sure you will be too.
May 28, 2026
Unprompted review
Reply from ACES Eye Clinic
Thank you for your fantastic review! We are thrilled that our team could make your first cataract procedure a comfortable and pain-free experience.
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