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Rated 5 out of 5 stars

On time for pic up and collection updates of driver names and vehicle reg nos each way overall customer service and profesionalism from drivers and office and value for money

Rated 5 out of 5 stars

Would highly recommend using AC Jenkins. Our whole experience from start to finish was top class. Hired two vehicles for airport transfer. Everything was considered from our particular needs to hav... See more

Rated 5 out of 5 stars

We have used AC Jenkins for 8 or more return journeys from Swansea to various airports - mostly Heathrow and Gatwick, but also Cardiff and Bristol. We’ve had a few different drivers, all of whom have... See more

Rated 5 out of 5 stars

YMCA Swansea Young Carers Service has been using AC Jenkins services for the past few years and can truly say that the service provided is fantastic. AC Jenkins are always reliable and available when... See more

Company details

  1. Transportation Service

Written by the company

Whatever type of journey you require, from a trip to any UK airport or ferry terminal, a wedding, sporting event, visit to a relative, business trip or a tailor made package to suit your needs, we can carry 1 passenger to 16 passengers. We have a fleet of over 40 vehicles and specially adapted luggage trailers to suit every need. We have been operating for over 50 years and are now one of the largest independently operated passenger transport companies within the region. We pride ourselves on our reputation and personal recommendation. All our drivers are fully licenced, insured & DBS checked


Contact info

4.9

Excellent

TrustScore 5 out of 5

98 reviews

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Rated 5 out of 5 stars

If Heineken did taxi companies

If Heineken did taxi companies! I was in a pickle needing to travel to Cardiff airport on a Sunday evening with no public transport available, to top it off my return trip was disrupted by industrial action. AC Jenkins stepped up at a very reasonable cost, with a customer service that puts others to shame.

December 11, 2022
Unprompted review
Rated 5 out of 5 stars

I would recommend this service

Never used this service before but we will certainly use it again.
Michelle, our driver, was just brilliant. Helpful, a great driver and extremely personable without being obtrusive.
A gold star for this service
Sheila Willicombe

December 10, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service in difficult conditions

Nigel, our driver, travelled through terrible weather conditions to collect us from Stansted airport after Ryanair cancelled our flight due to the snow. His courteous and positive attitude helped make a very disappointing experience more bearable. Thank you AC Jenkins for being able to arrange this at such short notice.

December 12, 2022
Unprompted review
Rated 5 out of 5 stars

Don’t look at any other company this is the best !

We have used Jenkins for years and would not travel with any other company. Our latest trip this week Alistair organised perfectly for me.
Michelle the driver just so nice. I felt safe and secure in her car and she went out of her way to help us feel comfortable.
Already booked our next Southampton journey and would not use any other company.
Thank you so much A C Jenkins

November 17, 2022
Unprompted review
Rated 5 out of 5 stars

Very professional service prompt…

Very professional service prompt communication and response when booking.The drivers are so professional and if the plane is delayed they are waiting for you you feel reassured they ring you and you have contact details. I have used AC Jenkins for airport journeys and have found the service excellent.Have recommend to my friends who have also booked.C Thomas.

November 11, 2022
Unprompted review
Rated 4 out of 5 stars

Southampton drop and pick up

My husband and I are so impressed with the promp, professional experience we had from AC Jenkins,our driver was intuitive to all our needs,a superb driver, discreet and punctual. Thankyou Andy Richards for making our holiday care free.we wholeheartedly would recommend A Jenkins to friends and family,friendly and effective.jenny and Nigel Foxell.

October 2, 2022
Unprompted review
AC Jenkins  logo

Reply from AC Jenkins

Hi Jennifer,

Thank you for your kind words and also for taking the time to leave us a review.

We take pride in our service that we give to each and every one of our customers. For feedback purposes if you could advise if there is anything we could have done to make this a 5* experience for you?

Best regards

Alastair (Manager)

Rated 5 out of 5 stars

Excellent service and communication

Excellent, considerate transport experience from Swansea to London Heathrow return. On time both occasions, particularly at Heathrow for 6am. Drivers welcoming and supportive.
Certainly recommend.
Clive.

September 14, 2022
Unprompted review
Rated 5 out of 5 stars

Great Service from AC Jenkins

We have used AC Jenkins travel on many occasions, and will keep on using them. Office personnel very easy to deal with. The drivers have always been on time, very helpful, and professional. The vehicles kept in a very clean condition. Makes our holiday stress free, before and after the holidays.

August 23, 2022
Unprompted review
Rated 5 out of 5 stars

Airport travel

Absolutely fab trip up to Heathrow with Michelle. Turned up 5 minutes early, friendly and confident with her job to do. Delivered us safely. Will definitely be using AC JENKINS again for airport travel. They were recommended to me by a friend who uses them quite often to travel to the airports. Our 1st time but so much better and less stressful. Thankyou Michelle. X

August 31, 2022
Unprompted review
Rated 5 out of 5 stars

Top company

Top company, highly trustworthy. Very comfortable vehicles. Prompt timing. Help with luggage. Very helpful and delightful drivers. Highly recommended.

August 28, 2022
Unprompted review
Rated 5 out of 5 stars

Top company with top drivers

Recently used AC Jenkins for airport transfer to and from Heathrow Airport. We found this company to be excellent from start to finish. They were very helpful and efficient from the moment I contacted them for a quote.
Both of the drivers we had to and from the airport were excellent, extremely friendly and helpful not to mention extremely polite.
Nothing was too much for this company especially when we requested a larger vehicle for our return home aswell as stops along the way.
A very efficient and professional company. We would definitely use again and 100% recommend to others also.
Well done AC Jenkins, top company with top drivers.👏👏👏👏👏👏👏👏👏

August 11, 2022
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Clear communication for our trip. Drivers were punctual and very helpful. Would highly recommend

July 23, 2022
Unprompted review
Rated 5 out of 5 stars

An all-around excellent service from a…

An all-around excellent service from a very professional company for my return transfer to Bristol airport. Takes all the stress away from driving and parking a great way to start and finish a holiday.
The booking was very easy, instant replies answering all my queries quote by text and email. Good communication prior to departure with driver and vehicle details.
The car was clean and modern and very comfortable.
The drivers were very punctual helpful and considerate especially as I was travelling with my elderly mother.

I can not recommend A C Jenkins enough I have already booked again.

July 12, 2022
Unprompted review

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