Acklam Cars Reviews 

3,705
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 305 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional, efficient, and respectful staff, highlighting their helpfulness and knowledge throughout the car buying process. The service is frequently described as exceptional, with many people appreciating the smooth, hassle-free transactions and the personalized touches like flowers and drinks. Reviewers are particularly impressed with the quality of the vehicles and the overall positive user experience, often returning for multiple purchases. However, some customers also noted minor issues, such as a desire for more continuity with the salesperson during the final handover process.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, describing it as outstanding, professional,... See more

Product

People report positive experiences with the product, often praising the exact specifications and immaculate... See more

User experience

Users describe positive interactions with user experience, consistently highlighting an outstanding, easy,... See more

Customer service

Consumers find customer service to be positive, with many reviewers consistently praising the professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently bought a Defender from Acklam Cars and dealt with Joe throughout. Hands down the easiest car purchase I’ve ever made. No pressure, no sales patter — just honest, straightforward serv... See more

Rated 5 out of 5 stars

what i enjoyed about purchasing from Richard was that there was no messing around! I called him had a honest professional conversation about the vehicle i was interested in. I told him exactly what i... See more

Rated 5 out of 5 stars

I bought a Land Rover Defender yesterday from Acklam Motors and the whole process was incredibly smooth from start to finish. The team were professional, knowledgeable, and made everything feel effort... See more

Company replied

Rated 5 out of 5 stars

So why do I keep going back to Acklams? The answer to that is simple, they're the best. I've said before, excellence comes from the top down and bottom up. From the owner Chris to the entire team. I'v... See more


Company details

  1. Car Dealer
  2. Motor Vehicle Dealer
  3. Used Car Dealer

Written by the company

Acklam Cars has been established for over 20 years and has become a real success story improving year on year in all facets of the business. We focus on buying the very best stock, pricing it correctly using our live pricing strategy and ensuring that our customers are at the height of the business. The ethos of the garage from the very start of the process is to provide the customer with the best experience of buying and selling a car. Our teams are led by highly professional people who ultimately want the best for both the customer and the business, so whether you come to Acklam Cars to buy something special, or just to browse, we are here to offer you a very personal and memorable level of service. Since being founded in 2001, we have retailed and sold approximately 30,000 cars throughout the UK and overseas. We owe our success not only to ourselves and our team, but to our customers and their loyalty for choosing us and staying with us. We have the largest independent facility in Teesside, which is fully equipped with a purpose built forecourt and an indoor showroom. Selling and buying a wide range of cars and vehicles including sports, prestige and 4x4’s, we guide each one of our customers through the entire process of buying, finance arrangements, servicing and selling, ensuring a hassle-free experience for the customer. This is where our Heritage is found and where our success stems from. We pride ourselves on excellent reputation and the multiple awards granted to us over the years, including AutoTrader’s Customer Excellence Award 2020 and three year’s in a row CarGuru’s Top Rated Dealer Awards 2018, 2019, 2020. On top of this, we have thousands of internet reviews with over one thousand five star reviews on TrustPilot alone. We would like to offer our sincerest thank you to Acklam Cars customers of the past, present and future.

Acklam Car Centre

Written by the company

The North-East's largest independent Sports, Performance, Prestige and 4x4 dealership
Whether you're at Acklam to buy something special, or you would just like to browse, we want to offer you a very personal level of service leaving you with a great impression and you wanting to come back. Here at Acklam Car Centre we are very proud to have the largest independent facility in Teesside which is fully equipped with a purpose built forecourt and indoor showroom. Selling and buying a wide range of cars and vehicles including prestige, 4x4 and sports, we guide each one of our customers through the entire process of buying, finance arrangements, servicing and selling ensuring a hassle-free experience for the customer. Since being founded, we have retailed and sold approximately 17,000 cars throughout the UK and overseas. Most importantly, we owe our success not only to ourselves and our team, but to our customers and their loyalty for choosing us and staying with us. This is where our Heritage is found and where our success stems from. We offer our sincerest thank you to Acklam Car Centre customers of past, present and future.

Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.9

All reviews

(3,705)

282 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First time purchasing from Acklam Cars

This was my first time purchasing from Acklam Cars, and the experience was excellent.

Communication from Richard was excellent as I was purchasing without viewing the vehicle prior to collection. This made the process much easier.

Will purchase with confidence next time based on my
experience.

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

So why do I keep going back to Acklams

So why do I keep going back to Acklams? The answer to that is simple, they're the best. I've said before, excellence comes from the top down and bottom up. From the owner Chris to the entire team. I've dealt with Rich on numerous occasions, it's simply a class experience! Gets the right deal done with honestly, integrity and that's all you can ask for?! Behind the scenes John ensures the transaction is efficient and smooth. See you again soon guys! Andy M

December 24, 2025
Unprompted review
Rated 5 out of 5 stars

really good service

what i enjoyed about purchasing from Richard was that there was no messing around! I called him had a honest professional conversation about the vehicle i was interested in. I told him exactly what i needed from them & he made the deal happen within the day, Speed & ease of purchase was brilliant. The flowers went down a treat also with the girlfriend. They are a well oiled machine acklam cars i will definitely be back

December 31, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience from start to finish

Great experience from top to bottom. Gave me a decent trade in on my car (a convertible, around Christmas) when everyone else was low balling me.
The Lotus Emira Joe sold me is immaculate - and the handover was the best I’ve ever experienced. Warm welcome, slick and efficient process.
A big bunch of flowers and a tank of fuel in the car. And a couple of drinks for the journey back to Wiltshire. I definitely would recommend the guys.

January 3, 2026
Unprompted review
Rated 5 out of 5 stars

Very pleased with acklam cars Richard…

Very pleased with acklam cars Richard was top class from my 1st call to having a deal and collection of vehicle all done and sorted with in a week , and it was holiday week !! I will not hesitate to return soon for next vehicle,we'll done to all at acklam

Andy T
Norfolk

December 20, 2025
Unprompted review
Rated 5 out of 5 stars

5* Service

Start to finish - Richard was a true gent, never pressured. Car was immaculate on collection, bought car blind as we live 3hrs away! But had nothing to worry about, all the team were perfect. Would happy deal with them again.

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Service.

Everyone who works at Acklam cars came across so professional and made our experience personal such a smooth transaction couldn’t fault anything would highly recommend.
Thanks Paddy great service.

December 30, 2025
Rated 5 out of 5 stars

Excellent service

Paddy was friendly, approachable, and helpful throughout the entire process. The rest of the team also provided excellent service upon vehicle collection, making the experience smooth, fast, and efficient.

December 20, 2025
Rated 5 out of 5 stars

Great experience to buy from

Everything was taken care of so easy and quick. Boys are so professional. Garage is immaculate as you would expect. Really impressive
Will definitely be buying from again. Definitely
Well done all. Keep up the great work
Cheers. Ps loving my car.

December 9, 2025
Rated 5 out of 5 stars

Purchased Porsche Cayenne Dec 25

Purchased Porsche Cayenne Dec 25. Totally satisfied with the whole process. Hand over process was impeccable. Managed to secure a great trade-in price on my Range Rover. Would recommend this dealer 100%.

December 15, 2025
Rated 5 out of 5 stars

Seamless process

A repeat customer, buying my Mercedes from Acklam Cars was once again a pleasure. The friendly and professional team, (Rich, Jake, and John), made everything feel effortless, even setting up my phone. They gave me complete confidence in my purchase. Zero pressure and a seamless process, saving me time and money compared to a main dealer. Highly recommended!

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Just wanted to say thanks to Liam

Just wanted to say thanks to Liam, Jake and John… what an awesome team. I bought my RR Culli from them 2 weeks ago and despite a few small issues at the outset, Liam made me a promise and fulfilled it. Great chaps and a real pleasure doing business.. will defo see you guys in the future for my next car. Thank you.

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

5⭐️ Experience on my Golf GTI Clubsport

It was a fantastic experience buying a car from Acklam Cars from start to finish. All of the staff are extremely friendly and willing to help with anything. They make sure that you feel very welcome. Joe was fantastic and alongside his colleagues made everything feel so special. Jake ensured that I knew how to use everything in my car before I left and did not rush the handover. Would definitely buy a car from here again and would 100% recommend Acklam Cars! Thank you so much!

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

I contacted Acklam spoke to Liam who…

I contacted Acklam spoke to Liam who was excellent the whole process was dealt with in record time even arranged the delivery within a day never had such a easy purchase you couldn't ask for a more perfect way to buy a car from start to finish.

November 28, 2025
Unprompted review

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