Acklam Cars Reviews 

3,705
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 305 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional, efficient, and respectful staff, highlighting their helpfulness and knowledge throughout the car buying process. The service is frequently described as exceptional, with many people appreciating the smooth, hassle-free transactions and the personalized touches like flowers and drinks. Reviewers are particularly impressed with the quality of the vehicles and the overall positive user experience, often returning for multiple purchases. However, some customers also noted minor issues, such as a desire for more continuity with the salesperson during the final handover process.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, describing it as outstanding, professional,... See more

Product

People report positive experiences with the product, often praising the exact specifications and immaculate... See more

User experience

Users describe positive interactions with user experience, consistently highlighting an outstanding, easy,... See more

Customer service

Consumers find customer service to be positive, with many reviewers consistently praising the professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently bought a Defender from Acklam Cars and dealt with Joe throughout. Hands down the easiest car purchase I’ve ever made. No pressure, no sales patter — just honest, straightforward serv... See more

Rated 5 out of 5 stars

what i enjoyed about purchasing from Richard was that there was no messing around! I called him had a honest professional conversation about the vehicle i was interested in. I told him exactly what i... See more

Rated 5 out of 5 stars

I bought a Land Rover Defender yesterday from Acklam Motors and the whole process was incredibly smooth from start to finish. The team were professional, knowledgeable, and made everything feel effort... See more

Company replied

Rated 5 out of 5 stars

So why do I keep going back to Acklams? The answer to that is simple, they're the best. I've said before, excellence comes from the top down and bottom up. From the owner Chris to the entire team. I'v... See more


Company details

  1. Car Dealer
  2. Motor Vehicle Dealer
  3. Used Car Dealer

Written by the company

Acklam Cars has been established for over 20 years and has become a real success story improving year on year in all facets of the business. We focus on buying the very best stock, pricing it correctly using our live pricing strategy and ensuring that our customers are at the height of the business. The ethos of the garage from the very start of the process is to provide the customer with the best experience of buying and selling a car. Our teams are led by highly professional people who ultimately want the best for both the customer and the business, so whether you come to Acklam Cars to buy something special, or just to browse, we are here to offer you a very personal and memorable level of service. Since being founded in 2001, we have retailed and sold approximately 30,000 cars throughout the UK and overseas. We owe our success not only to ourselves and our team, but to our customers and their loyalty for choosing us and staying with us. We have the largest independent facility in Teesside, which is fully equipped with a purpose built forecourt and an indoor showroom. Selling and buying a wide range of cars and vehicles including sports, prestige and 4x4’s, we guide each one of our customers through the entire process of buying, finance arrangements, servicing and selling, ensuring a hassle-free experience for the customer. This is where our Heritage is found and where our success stems from. We pride ourselves on excellent reputation and the multiple awards granted to us over the years, including AutoTrader’s Customer Excellence Award 2020 and three year’s in a row CarGuru’s Top Rated Dealer Awards 2018, 2019, 2020. On top of this, we have thousands of internet reviews with over one thousand five star reviews on TrustPilot alone. We would like to offer our sincerest thank you to Acklam Cars customers of the past, present and future.

Acklam Car Centre

Written by the company

The North-East's largest independent Sports, Performance, Prestige and 4x4 dealership
Whether you're at Acklam to buy something special, or you would just like to browse, we want to offer you a very personal level of service leaving you with a great impression and you wanting to come back. Here at Acklam Car Centre we are very proud to have the largest independent facility in Teesside which is fully equipped with a purpose built forecourt and indoor showroom. Selling and buying a wide range of cars and vehicles including prestige, 4x4 and sports, we guide each one of our customers through the entire process of buying, finance arrangements, servicing and selling ensuring a hassle-free experience for the customer. Since being founded, we have retailed and sold approximately 17,000 cars throughout the UK and overseas. Most importantly, we owe our success not only to ourselves and our team, but to our customers and their loyalty for choosing us and staying with us. This is where our Heritage is found and where our success stems from. We offer our sincerest thank you to Acklam Car Centre customers of past, present and future.

Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.9

All reviews

(3,705)

282 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

New car day

From start to finish joe and the team were on the ball jumped though hoops to sort out the real deal for both of us
This is the 3rd car I bought from them really over the moon with the service

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

I would just like to thank Joe and all…

I would just like to thank Joe and all the team at Acklam Cars .
Very professional and nothing was too much .
This is my second car from Joe and hopefully see you in about 18months or so for another one .
Thanks again .

November 29, 2025
Unprompted review
Rated 5 out of 5 stars

Great company, great people, great cars!!

I bought my car from Acklam and was really impressed with the service. Paddy was helpful, readily available to answer any questions (even in his day off), straightforward, and made the whole process very smooth. I’m delighted with the car and would happily recommend Acklam cars to anyone looking for great service and quality vehicles.

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

Great dealership

Great company to deal with and premises are stunning adding to the whole experience. I dealt with Paddy and he always answered the phone and made trading my car against there’s seamless. Definitely deal with again cheers guys

November 19, 2025
Rated 5 out of 5 stars

Super easy to deal with

Super easy to deal with, cars are all exceptional and very efficient service throughout. So much so I bought my 2nd car from them within 6 months. Range Rover and Ferrari

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service yet again

Outstanding service yet again! This is the third car I’ve purchased from Acklam Car Centre, and every time they somehow manage to raise the bar even higher. Joe and the whole team are absolutely exceptional, knowledgeable, welcoming and genuinely committed to providing a first class experience. Nothing is ever too much trouble and they make the entire process smooth, stress-free and enjoyable.
Their professionalism, honesty and attention to detail are unmatched and it’s clear they take real pride in what they do. I can’t thank Joe and the staff enough for going above and beyond for me. I wouldn’t hesitate for a second to recommend Acklam Car Centre. They’re the best in the business!

November 19, 2025
Unprompted review

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