Active Mortgages Reviews 314

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professional, friendly, and helpful approach, making complex processes feel comfortable and easy. The service is frequently highlighted as exceptional, with many appreciating the personalized guidance and clear explanations provided throughout their journey. People are particularly impressed with the prompt response times and the smooth user experience, noting that the team is always available to answer questions and keep them updated. Reviewers often mention feeling supported and at ease, even during potentially stressful situations, thanks to the staff's dedication and efficiency.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Clients share positive opinions on service, consistently praising the professionalism, efficiency, and clear... See more

Customer service

Reviewers consistently express high satisfaction with customer service, highlighting the professionalism,... See more

Response time

People report positive experiences with response times. Customers consistently praise the speed and... See more

User experience

Customers had positive experiences with the user experience. Many reviewers highlighted the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absoloutely cannot recommend Dan enough! With myself and my wife both being self-employed, I was worried about what we would realistically be able to achieve and went to Dan for some expert ad... See more

Rated 5 out of 5 stars

Dan Knott was absolutely brilliant from start to finish. He explained everything clearly, was always quick to respond, and made the whole mortgage process feel easy. Really friendly, professional, and... See more

Rated 5 out of 5 stars

As first-time buyers, it was an incredible smooth and supportive journey working with Daniel Knott. He guided us through the process and explained the jargon so it made complete sense to us. Dan was... See more

Rated 5 out of 5 stars

Danny helped us secure a mortgage on our dream home. He guided us through every step of the process and supported us through the transition of my partner becoming self-employed, making it possible f... See more


Company details

  1. Mortgage Broker
  2. Finance Broker
  3. Insurance Broker

Written by the company

Experience Mortgage Services Tailored for You with Active Mortgages Active Mortgages is your trusted partner in the UK for specialist mortgage advice. With over two decades of expertise, we're committed to helping you navigate the complex world of mortgages, whether buying your first home, refinancing, or investing in property. We specialise in assisting self-employed individuals and business owners, understanding the unique challenges you face in securing finance. Our bespoke ACTIVE framework is designed to streamline the process, ensuring you receive a personalised service that targets your specific needs. Our promise? To simplify your mortgage journey, eliminate the stress, and save precious time. From strategy calls that lay the foundation for success to handling all the nuances of your mortgage application, we're here to ensure you get the best deal possible. At Active Mortgages, we don’t just prepare you for today; we prepare you for a prosperous future. Join us in laying the groundwork for your property aspirations—because, with Active Mortgages, you're not just another client; you're our priority. Start your journey with us today and discover the Active Mortgages difference.


Contact info

4.9

Excellent

TrustScore 5 out of 5

314 reviews

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Rated 5 out of 5 stars

Sid was super helpful

Sid was super helpful, and quick with his responses. His explanations of what was going on was always perfect and helpful for someone who doesn’t understand a lot of the mortgage terms used.

January 5, 2026
Rated 5 out of 5 stars

Fantastic

Danny helped us secure a mortgage on our dream home. He guided us through every step of the process and supported us through the transition of my partner becoming self-employed, making it possible for us to secure the mortgage we required on a single income.

He was always available to answer our questions and kept us updated throughout. We would definitely recommend him.

January 2, 2026
Unprompted review
Rated 5 out of 5 stars

Dan was an outstanding Mortgage broker…

Dan was an outstanding mortgage broker from start to finish. He was knowledgeable, responsive, and took the time to explain every step of the process clearly, which made everything feel stress-free and straightforward. Dan worked hard to find the best options for my situation and was always available to answer questions or provide reassurance. I genuinely felt that he had my best interests at heart. I would highly recommend Dan to anyone looking for a reliable, professional, and trustworthy mortgage broker.

January 8, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Absoloutely cannot recommend Dan enough!

With myself and my wife both being self-employed, I was worried about what we would realistically be able to achieve and went to Dan for some expert advice.

Dan made the whole process from start to finish extremely comfortable for us and we would not have been able to achieve moving into our dream home without him and his expert guidance.

I will definitely be giving Dan a call when it comes to re-mortgage time!

October 27, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend Dan Knott

As first-time buyers, it was an incredible smooth and supportive journey working with Daniel Knott. He guided us through the process and explained the jargon so it made complete sense to us. Dan was always on hand whenever we had any questions and quick to respond. He moved at our pace, fast and slow, and I always felt he was in our corner. His services are worth every penny and very reasonable, and I will 100% be recommending him to friends and family in the future. Thank you Dan, it's been a pleasure to work with you!

December 20, 2025
Unprompted review
Rated 5 out of 5 stars

Quick and reliable

Great experience with Daniel. Fast and responsive. Managed to get a formal offer in just about a week or so which was helpful. Strongly recommended

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

A swift process with Active mortgages…

A swift process with Active mortgages thanks to Dan Knott. Always there to help, worked greatly with our schedules and gave us the best advice we needed. Wouldn't recommend anyone else to go through the house buying process again and with a very fair price. Thank you Dan.

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

Ian Brett secured us our dream flat in a seemingly impossible situation

When we found our dream home on Zoopla, I almost let it go. At the time I was a few months away from the promise of a promotion and my partner was still a few weeks away from finishing uni so our income was pretty low. I’d spent the last couple of years keeping a close eye on the market so that we would be confident with what we wanted when the time to buy was finally right. One day, I found a particular flat that ticked all of our boxes in a way I had not seen before and I just could not let it go! After a spontaneous viewing we were completely in love with it and that’s when we reached out to Ian Brett. I felt completely mad telling him about our situation. Although I was confident that our low income would be drastically increasing soon, I had no way of proving this which made me doubt whether we would be able to get a mortgage offer. However, from the moment we first made contact, Ian was wonderful. He set up a call with us for the next day (which was a Saturday!) and took us through an action-plan on how we could make it happen. He made us feel like the impossible could be done, and seemed willing to drop anything to make it happen for us. The confidence he gave us led us to putting in an offer first thing on the Monday and it was accepted!

Over the following days, complications started to arise. Firstly, the flat was above a shop which is something many lenders would refuse to lend on. Secondly, in order to secure our mortgage in principle, we needed a guarantor (given our current low income) which was another complication that some lenders may not be comfortable with. For a moment it felt like we would not be able to find a lender but unbelievably Ian not only found us a lender, but secured us the best rate on the market! I was stunned as we were first time buyers, I had no credit score and our income was low but somehow we had a fantastic offer.

Things seemed to be fairly smooth-sailing for a while but, as anyone who has gone through the process of buying a complicated property will know, things eventually started going a bit wrong. A massive variety of issues including a defective lease, a frightening survey report and many many other legal issues became apparent. Over the seven months that it took to complete, there were several moments we thought the purchase had fallen through causing unimaginable stress but every time Ian was there to reassure us.

Ian reached out to us consistently throughout the entire process, checking in on how the purchase was going. He was incredibly helpful with translating a lot of the legal terminology, even talking directly to our solicitor and reassured us throughout when things seemed to be going horribly wrong. Every time a complication arose that we needed to inform the bank of, Ian took care of it and updated us promptly whenever news came in.

About a month before we completed, Ian reached out to us informing us that interest rates had decreased and asked if we were okay with him reapplying for the mortgage to get a better offer. Of course we were happy and he managed to lower our interest rate by ~0.5% saving us around £1200 across the two year fixed term we agreed to.

After a stressful year we are now happily settled in to our new home. I’m thrilled we love place as I’ve told myself we are never allowed to move again as I’m not sure I can take the trauma of it haha! However, if we ever do, I know that without a doubt we will be going back to Ian.

November 7, 2025
Rated 5 out of 5 stars

Quick and easy

Quick and easy
Emma took all of the stress out of finding/ applying and getting an appropriate mortgage offer
From start to finish she was prompt with replies and had everything set and in place when needed from mortgage application to income protection

November 11, 2025

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