Active Mortgages Reviews 315

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professional, friendly, and helpful approach, making complex processes feel comfortable and easy. The service is frequently highlighted as exceptional, with many appreciating the personalized guidance and clear explanations provided throughout their journey. People are particularly impressed with the prompt response times and the smooth user experience, noting that the team is always available to answer questions and keep them updated. Reviewers often mention feeling supported and at ease, even during potentially stressful situations, thanks to the staff's dedication and efficiency.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Clients share positive opinions on service, consistently praising the professionalism, efficiency, and clear... See more

Customer service

Reviewers consistently express high satisfaction with customer service, highlighting the professionalism,... See more

Response time

People report positive experiences with response times. Customers consistently praise the speed and... See more

User experience

Customers had positive experiences with the user experience. Many reviewers highlighted the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absoloutely cannot recommend Dan enough! With myself and my wife both being self-employed, I was worried about what we would realistically be able to achieve and went to Dan for some expert ad... See more

Rated 5 out of 5 stars

Dan Knott was absolutely brilliant from start to finish. He explained everything clearly, was always quick to respond, and made the whole mortgage process feel easy. Really friendly, professional, and... See more

Rated 5 out of 5 stars

As first-time buyers, it was an incredible smooth and supportive journey working with Daniel Knott. He guided us through the process and explained the jargon so it made complete sense to us. Dan was... See more

Rated 5 out of 5 stars

Danny helped us secure a mortgage on our dream home. He guided us through every step of the process and supported us through the transition of my partner becoming self-employed, making it possible f... See more


Company details

  1. Mortgage Broker
  2. Finance Broker
  3. Insurance Broker

Written by the company

Experience Mortgage Services Tailored for You with Active Mortgages Active Mortgages is your trusted partner in the UK for specialist mortgage advice. With over two decades of expertise, we're committed to helping you navigate the complex world of mortgages, whether buying your first home, refinancing, or investing in property. We specialise in assisting self-employed individuals and business owners, understanding the unique challenges you face in securing finance. Our bespoke ACTIVE framework is designed to streamline the process, ensuring you receive a personalised service that targets your specific needs. Our promise? To simplify your mortgage journey, eliminate the stress, and save precious time. From strategy calls that lay the foundation for success to handling all the nuances of your mortgage application, we're here to ensure you get the best deal possible. At Active Mortgages, we don’t just prepare you for today; we prepare you for a prosperous future. Join us in laying the groundwork for your property aspirations—because, with Active Mortgages, you're not just another client; you're our priority. Start your journey with us today and discover the Active Mortgages difference.


Contact info

4.9

Excellent

TrustScore 5 out of 5

315 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dan was absolutely fantastic throughout…

Dan was absolutely fantastic throughout our mortgage and protection journey. He was available at the drop of hat when needed and it really helped us secure the house we wanted due to his flexibility. I would highly recommend Dan to others in the property market!

June 17, 2025
Rated 5 out of 5 stars

I couldn’t ask for more!

Dan has been incredible from the get go. He was recommended to me by a friend and I’m so glad he was. We initially tried to use a well known new homes provider and had such a poor experience with them that left us nearly cancelling the sale of our house. We were up against a tight deadline and Dan was so efficient and managed to get everything sorted for us. He has been so transparent throughout the process and really put my mind at ease, I can’t recommend him enough.

June 23, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant advisor.

As a young couple buying our first home, we were completely new to the world of mortgages and honestly felt quite overwhelmed at the start. From the very first interaction, Sid made the entire experience smooth, stress-free, and surprisingly enjoyable.

Sid was incredibly responsive—often getting back to us within minutes—and always made time to explain things in a way that was easy to understand. No jargon, no pressure, just clear, honest advice. We felt like we were in good hands from day one.

What really stood out to us was Sid’s communication. Whether it was a quick email, a phone call, or even a last-minute change, he kept us updated at every step. We never had to chase for answers. It felt like he genuinely cared about helping us secure the best deal, not just ticking boxes.

Despite a tight timeline on our side, Sid managed to turn things around remarkably quickly. From initial consultation to getting our mortgage offer, the whole process was efficient and well-managed. He guided us through each stage, flagged things we hadn’t even thought of, and always had a solution ready for any little hiccups that popped up along the way.

Most importantly, Sid never made us feel like any question was too small or silly—he really took the time to make sure we understood everything. That meant the world to us as first-time buyers.

We’re now happily settled into our new home, and we truly believe it wouldn’t have happened so smoothly without Sid’s support and expertise. We’ve already recommended him to friends and wouldn’t hesitate to use his services again in the future.

Thank you, Sid—you made a daunting process feel easy!

March 1, 2025
Unprompted review
Rated 5 out of 5 stars

Stress free and so much support

Could not thank Dan enough for his help and support through the whole Mortgage application process!! He has made the whole thing such a breeze and really reduced any stress this normally would have caused. Massively recommend him to anyone, especially first time buyers! Thanks again Dan!!

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

From Doubt to Keys in Hand – Grateful for Active Mortgages

I just completed my mortgage process, and I couldn’t be more grateful to my broker. From start to finish, he was professional, patient, and incredibly supportive.

There were a few hurdles along the way that made me doubt if it would even be possible, but he guided me through every step and made it happen—quickly and smoothly.

Thank you so much for your dedication and expertise. I highly recommend your services to anyone looking for a reliable mortgage broke

April 11, 2025
Rated 5 out of 5 stars

We’re incredibly grateful

We have the pleasure of working with Daniel as our mortgage advisor, and we honestly couldn’t recommend him more highly. From the very beginning, he was fantastic in finding the right mortgage offers for us, taking the time to explain everything clearly and guide us through each step of the process.

Our situation was a bit complex due to some challenges with the property, but Daniel handled it all with professionalism and calm confidence. He not only managed the situation expertly but also helped manage our expectations throughout, which made a potentially stressful experience feel much more manageable.

Thanks to Daniel’s dedication and expertise, we were able to find the right solution and start the purchase process. We’re incredibly grateful and wouldn’t hesitate to recommend him to anyone looking for mortgage advice.

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

Great service provided from Simon

Great service provided from Simon. Really helpful throughout the process going over and beyond to keep us updated with progress with application. Would recommend using Active Mortages for a hassle free service.

January 10, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look