Active Mortgages Reviews 316

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly approach, making the mortgage process feel comfortable and easy. Many people highlight the excellent service, noting how the team guides them through every step, explains jargon clearly, and provides valuable advice. Reviewers frequently commend the customer service for being responsive and efficient, with quick replies to questions and updates throughout the process. People also appreciate the smooth user experience, emphasizing how the company reduces stress and makes the journey straightforward, even for first-time buyers or those with unique financial situations.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness and efficiency. Customers... See more

Service

Clients share positive opinions on service, consistently highlighting the professionalism, efficiency, and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the professionalism, transparency, and... See more

Response time

Users describe positive interactions with response times. Customers consistently highlight the speed of work,... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers highlight the smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dan Knott was absolutely brilliant from start to finish. He explained everything clearly, was always quick to respond, and made the whole mortgage process feel easy. Really friendly, professional, and... See more

Rated 5 out of 5 stars

We've used Ian at Active Mortgages for our mortgage renewal and more recently for life insurance and income protection. The process was simple, and Ian was really good at explaining everything. Having... See more

Rated 5 out of 5 stars

Danny helped us secure a mortgage on our dream home. He guided us through every step of the process and supported us through the transition of my partner becoming self-employed, making it possible f... See more

Rated 5 out of 5 stars

Absoloutely cannot recommend Dan enough! With myself and my wife both being self-employed, I was worried about what we would realistically be able to achieve and went to Dan for some expert ad... See more


Company details

  1. Mortgage Broker
  2. Finance Broker
  3. Insurance Broker

Written by the company

Experience Mortgage Services Tailored for You with Active Mortgages Active Mortgages is your trusted partner in the UK for specialist mortgage advice. With over two decades of expertise, we're committed to helping you navigate the complex world of mortgages, whether buying your first home, refinancing, or investing in property. We specialise in assisting self-employed individuals and business owners, understanding the unique challenges you face in securing finance. Our bespoke ACTIVE framework is designed to streamline the process, ensuring you receive a personalised service that targets your specific needs. Our promise? To simplify your mortgage journey, eliminate the stress, and save precious time. From strategy calls that lay the foundation for success to handling all the nuances of your mortgage application, we're here to ensure you get the best deal possible. At Active Mortgages, we don’t just prepare you for today; we prepare you for a prosperous future. Join us in laying the groundwork for your property aspirations—because, with Active Mortgages, you're not just another client; you're our priority. Start your journey with us today and discover the Active Mortgages difference.


Contact info

4.9

Excellent

TrustScore 5 out of 5

316 reviews

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Rated 5 out of 5 stars

Amazing service from Jamie and Zoe

My colleague was so happy to get his mortgage offer and recommended me to Jamie from Active Mortgages. Instantly, I received a call from Jamie who opened a file for me and started working hard on it. He is very calm, polite, and understanding. He reassured me that he will get me a mortgage.

In this process, both Jamie and Zoe were very active and quick in dealing with the bank and the paper work. They followed the case closely and informed me once they got any update. I did not have to chase them.
I definitely recommend Jamie and Zoe to myself first in my next project and to anybody who needs a mortgage. They put money in my hand and I owe them a lot.
Ackmud

February 26, 2024
Rated 5 out of 5 stars

Exceptional Service by Simon

Simon was recommended through a friend, who has experience in securing expat mortgages. What Simon says, Simon delivers! Through my previous experience in dealing with other brokers, Active Mortgages was my last option and I thought I would try my luck, surprisingly I can't believe he was able to get me a mortgage. Simon has a wealth of experience which I found was very valuable and knows the market very well. As an expat it's not always simple and I can't stress how supportive and helpful Simon has been throughout the process. Simon is very proactive and sticks to his promises, being abroad Simon was available through alternative methods of communication which made my process so much simpler. Simon, thank you so much for your support and for the readers if you have read this review to the end, this is the person you should be speaking to or no doubt anyone from this company.

February 21, 2024
Rated 5 out of 5 stars

Brilliant service from Carey

Brilliant service from Carey. The support and time he gave us to help us with our mortgage search was tremendous. Once Carey found us a mortgage deal the process was quick and the communication materials made the process clear. A professional service from start to finish. Highly recommended.

January 30, 2024
Rated 5 out of 5 stars

Sid was brilliant all the way through…

Sid was brilliant all the way through the re-mortgaging process, no questions/ queries too small or silly to answer. Knowledgeable and professional whilst being personable - was recommended by a friend and I wouldn’t hesitate in recommending him to others now!

January 3, 2024
Unprompted review
Rated 5 out of 5 stars

Dan does mortgages!!

Dan does mortgages!!
Got my first time buyer mortgage application approved in the shortest possible time.
He asked all the questions in our first call which gave me confidence that he knows what is to be done to ensure success. Received advice based on my situation and circumstance. I didn't have to chase ever as he promptly responded to each of my query.
Couldn't ask for a better end to 2023. Thanks a million Dan!

December 29, 2023
Rated 5 out of 5 stars

Brilliant Service

Sid has been great throughout the process of switching my mortgage to a new lender. He’s been very responsive and proactive, and extremely knowledgeable. It’s taken so much of the stress away as I’m easily overwhelmed by tasks like this!

December 14, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service, would recommend!

Active Mortgages made everything simple and took the stress out of the mortgage/house-buying process. My advisor was very friendly and knowledgeable, she explained everything well and was able to move quickly to help me to secure the home I wanted.

December 4, 2023
Rated 5 out of 5 stars

Mortgage Renewal

Dan has been a great help and kept communication very clear and prompt. Dan helped us get a good deal on our renewal and has given us great advice to get an even better product next time. The process was seamless, including setting up our protection policies. Thanks Dan, we will definitely be in touch coming up to our next renewal.

September 30, 2023
Unprompted review
Rated 5 out of 5 stars

Remortgage

The service that we received from Dan from start to finish was brilliant. We weren’t sure whether or not we’d be able to get a mortgage but Dan worked with us to secure us a deal. He was supportive throughout and I have no doubt that we will be back in touch again once our current mortgage deal ends.

September 4, 2023
Rated 5 out of 5 stars

Hassle free mortgage advice.

Philip Keith is super helpful, he accommodate for the difficult situations and tries to resolve any issues you may encounter during the process, making the whole mortgage experience as less stressful as it can be.

I can’t recommend him enough.

Thank you Philip for everything.

September 3, 2023

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