Although the order (138483) was delivered quickly there was no seal on the skincare product. Having paid full price its prior usage is questionable. Both the Active Care website form and email add... See more
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The company answered my request to purchase a product within a very short time, I certainly felt like their centre of attention! They were very knowledgeable and keen that my choice would be safe... See more
Purchased the versace crystail noir perfume. Saw the reviews on trust pilot and wasn't sure if I'll regret this purchase. Item arrived within a few days and in perfect condition. Thanks!
SELLING FAKE COLOGNES AND PERFUMES. BEWARE! Their replies are repeated nonsense and just say the generic "we assure you all of our fragrances are purchased and sourced from verified retail outlets" bu... See more
Company replied
Company details
Contact info
Unit 2b Brick knoll Park, AL1 5UG, St Albans, United Kingdom
- cs@activecarestore.co.uk
- activecarestore.co.uk
3.3
Average
238 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivered as ordered and in good time
Delivered as ordered and in good time. Thanks
September 28, 2023
I was pleased with my delivery
September 26, 2023
Failure to supply order and failure to refund!!
I have had (& am still having) a terrible experience with Active Care Store. I placed an order for some perfume and paid for this in full lin the middle of August. The order has never arrived and in spite of numerous emails to Active Care Store’s customer service department, and false promises by them of a resolution of the problem, over a month on, I have still not received my order. Active Care Store’s On-line tracking clearly shows that the package has been lost by Active Care Store’s courier (Amazon apparently) but in spite of their promises, I have still not received a refund or the perfume ordered. I have attempted to chase this delivery up with Amazon courier service direct but they insist that the Amazon Tracking ID supplied to me by Active Care Store isn’t genuine!
My advice to others would be to avoid purchasing from Active Care Store as my experience leads me to conclude that they simply cannot be trusted!
September 25, 2023
Unprompted review
How to return incorrect order.
I received the wrong glucose lancets. ALL I NEED TO KNOW IS HOW TO RETURN THEM AND ORDER THE CORRECT ONES.
Please help@ thanks.
August 31, 2023
Unprompted review
Reply from Active Care Store
Dear mam, You have bought a product from different website and placed a review here. Please contact to USA customer support they will assist you further. cs@activecarestore.com.
Easy to order and quick delivery
August 29, 2023
Ordered a fragrance
Ordered a fragrance - fragrance bottled defective and broken. ActiveCare would not issue a refund as the package was opened. I had to open the package to actually get to the fragrance - make it make sense?
Multiple emails - no response.
July 26, 2023
Good price and delivery efficient.
July 24, 2023
Easy to order online and items arrived…
Easy to order online and items arrived promptly. Postage very reasonable too.
July 24, 2023
Lovely good value perfume
The perfume came very quickly and was nicely packaged. Great price too.
July 24, 2023
Best price, accurate delivery time
No issues whatsoever, the product was the best price I could find! Great communication I knew when it was expected in a really accurate time span so no waiting around all day!
June 26, 2023
Very good
It was straightforward for me ordering the perfume/deodorant I needed.
And Royal Mail delivered it on time.
Thank you
May 30, 2023
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