Activewear Group Reviews 

Avoid at all costs
Couldnt get the stock in time so agreed a refund now having to do charge back through bank then they dispatch the order 15 days after through EVRI even though they agreed a refund.
Avoid at all costs a absolute disgrace of a company with no help to resolve there own failings and still awaiting a refund

Do not try to buy anything from them! I placed an order 2 monts ago and never receive it. After many atemps to contact them they said the product are out of stock, but they took my money!!!!! When I asked for a refund they want to give me a vouchers to use in their shop. They are a scamers.

I wish I had checked here before placing an order with this organisation.

Same problem as everyone else; delays, poor communications, same standard eMail from poor Emily-Jayne, the Customer Services Manager who must be inundated with eMails from frustrated customers.

I placed an order mid April, got the standard reply after chasing lack of delivery, and now radio-silence. Have started a chargeback with my Credit Card company.

This company is scamming people out of thier hard earned money DO NOT BUY FROM THIS COMPANY IF YOU VALUE YOUR MONEY ,ordered in February 1 reply to email stating out of stock but they have it now and it will be with you shortly blah blah , same email they send to all customers it looks like, asked for a refund ......nothing suprise surprise , i do not even want the goods now and im pursuing avenues to rectify and compensate externally

If I could give them a lower score, I would. Appalling service from start to finish. Two orders still haven’t been fulfilled despite being placed over 3 months ago. All I’ve received are empty promises, constant excuses, and multiple ignored emails. Completely unacceptable experience and absolutely not a company I would recommend.

Very bad communication and shoddy service. We placed an order on 20th February and didn’t receive it until nearly the end of March. We received no updates as to the delay until I chased the order, when I was told it was out of stock at the supplier, but now on its way!
I returned part of the order but am still waiting for a refund after 6 weeks, and having chased it and being told it would be processed in 3 - 5 days!
Very poorly run company. I will not be buying from them again!!!

Placed an order at the beginning of April (8th) and to date (19th May) still nothing has been received. Have emailed twice and been told on both occasions that it was a supplier issue that had been resolved and that my order would be dispatched - still nothing received. Last email sent on 5th May requesting the order be cancelled and a refund issued, but still no response and no refund received. This is an appalling way to treat customers. No way to be able to speak to an actual human via telephone contact as it just gives you a recorded message. Further email sent to them today to say if it is not sorted, then I will be contacting my bank to report funds taken fraudulently - we shall see what happens........

Stay away from this company. I have read the reviews and everyone has had the same problem as me. Item not in stock, will give me a refund, and 10% off next order, absolute disgrace.
I’m owed £19 , obviously not a lot, I’m not holding my breath on getting it back.
How are companies like this still operating 🤬

⭐⭐⭐⭐⭐

I honestly wasn't even thinking about my order anymore — and then out of nowhere, the boots arrived at my door! What a pleasant surprise. I had completely forgotten I'd ordered them, so receiving them felt like an unexpected gift to myself.

The boots are fantastic — well-made, stylish, and exactly what I needed for my active lifestyle. The quality speaks for itself. But what really stood out was that they still followed through and delivered, even when I had given up hope.

Highly recommend this brand. They don't forget about you, even when you forget about yourself! 😄 Will definitely be ordering again.

Still waiting for my order from the 4th April, sent a total of 13 emails now for only 1 reply. Was told 5th may 2026

Hello
Thank you for getting in touch, and please accept my sincere apologies for the delay and frustration this has caused.
When we initially attempted to place your order with our supplier, we were advised that the products had gone out of stock. You should have received an email notifying you of this; however, it appears our system did not send this as expected, and I apologise for that. I will be investigating this internally.
The good news is that the item has now become available again and your order is already on its way to us. We process supplier deliveries on the same day they arrive, so tracking details will be sent to you as soon as your order is dispatched.
Once again, I’m very sorry for the inconvenience and genuinely appreciate your patience.
Kind regards,
Emily-Jayne.

We are now on the 14th... no replies to further emails, no order has arrived absolutely disgusting customer service... I will be making a charge back claim with my bank.

AVOID THIS COMPANY

Placed an order at the beginning of March, I chased this after a few weeks and was told “sorry for the delay, it’s now back in stock” I still haven’t received the order and no contact back whatsoever. I have emailed but it keeps bouncing back despite it being the email address I used last time. After waiting so long all I want is a refund. Can anyone provide a phone number for me to speak to someone directly ?

This company is awful. They have never sent my t shirts. They have took my money .they never answer your emails. There just scamming people left right and center. Im 😡😡😡 mad as he'll. Il never get my money back. Avoid this company at all cost.

Good company gone bad.
Waiting for months for my order.
No phone number to call.
Emails aren't answered.

*Update*
My order was finally received. Nearly 3 months late.

Absolutely terrible from beginning to end. They took my money, didn’t deliver the item I'd paid for, agreed to a refund but then haven’t delivered that either. Still waiting for my money back nearly a month after my original order. Communication is appalling. Won’t ever shop with them again.

*Update* You will see from their answer that they are claiming to have processed my refund on the 8th May. Today is the 20th of May and I STILL HAVEN’T RECEIVED MY MONEY BACK.
THESE PEOPLE ARE SCAMMERS. DON’T GO NEAR THEM

Absolutely shocking company! 2 months after ordering I’m still waiting for my order or a refund. Contacted multiple times, very slow response times, if they even respond at all. Keep getting fobbed off that my order will be sent out. Lied to that the person dealing with my order had left the company, only for them to be the next person to respond to yet another request for update/refund. Looks like I may have to do a chargeback and contact Trading Standards. Avoid this company like the plague!!

I placed an order two months ago and was informed it had been received at the warehouse on Friday 13th March (unlucky for some!). Just one pair of safety shoes, not a difficult order to fulfil. I have since tried numerous times to contact the company, firstly asking for information on the delivery and more recently asking for a refund. The latest response from them, over a week ago, was that the order was on its way. It's not! I have again asked for an immediate refund and still no response. Activewear - you have replied to other reviewers recently. Can you tell me if I will be getting a refund???

Took alot of effort to give 1 star terrible do not buy

Order was not delivered and attempts to contact the company have been ignored. Do not waste your money by ordering from them.

Ordered on 14/04/26 it's now the 30/04/26 and still no order has arrived! Emailed numerous times to see where my blanks were no dispatch email so clearly hasn't left yet also no tracking number to track the process. Will never be using again and will have to contact my bank to try and recall payment. Bad customer service!

Items arrived after nearly 1.5 months despite paying for a premium delivery. I wanted to cancel the order because of the delay but they never listened and ended up sending the items. After receiving the item which was not what i had expected i ended up returning the item to them where i had to pay the postage fee. However despite trying contact them multiple times i never received any refund for the returned item and for the postage fees.
Luckily my bank has processed refund for me and will follow up with them.

Update as of 12/05/2026
So the team has reached out to me even though its very pretty late. They did follow up and gave me my refund including the postage fee. I will now refund the bank as well. Having experienced all these i can say they are genuine and do care about the business so they really need to optimise the process and invest more on supply chain and IT mangement. I wish them good luck in recovering from the mess they are in.