AdCreative.ai Reviews 4,155

Aiofe was extremely knowledgeable and very interesting to learn from. I learned a ton about how to create better ad creatives. I would recommend her and her training style to anyone who's trying to learn how to use AI for Ad creatives.

Super untrustworthy. I was charged after a free trial without intending to continue. I was told I’d receive a refund within 2 weeks, it’s now almost 8 weeks and still nothing. Very disappointing and frustrating experience.

Incredible customer service. The team addressed all of our questions promptly and with expertise. Very impressed!

Forgot to cancel subscription. They helped me with a refund. Good support.

Elena and Jacob were very kind to talk to me and understood my mistake that led to a signature I could not pay for. They canceled my plan and I'm very grateful!

I was charged €173 after what was described as activating a “50% discount,” which allegedly triggered a payment. This is extremely concerning, as activating a discount should never result in a charge without clear confirmation.

I contacted support, and my refund was approved on February 26. Since then, I have received multiple messages saying the refund is “being processed,” but more than a month later, I still have not received anything.

Each time I follow up, I get vague explanations and delays. The latest justification about VAT and pricing inconsistencies only adds to the confusion and does not explain why I was charged in the first place.

At this point, this raises serious concerns about their billing practices.

I am now forced to consider escalating this through my bank as an unauthorized charge.

Very disappointing experience — I would strongly advise others to be extremely cautious with subscriptions and billing.

I never wanted to write a review, but being charged $339 forced me to. Issues like this can usually be resolved within a week.

However, after being charged today, I contacted Jacob, who said my refund request was approved for processing within two weeks of March 18th and has yet to be processed. I've read other reviews describing similar cases. I can only imagine having to pursue this issue for months, being misled by the company, so I'm taking action now.

What concerns me the most is that there is still no confirmation of processing (no transaction reference or ARN), which means the refund hasn’t even been initiated.

I understand that delays can happen, but an approved refund shouldn't take this long without any transparency.

Gary is the goat. the best!

Customer service was very helpful and friendly

Thanks for help with membership, Maria!

I didnt end up using it because i dont have the need for this yet. But if i had a business and wanted to create ads to create an avatar of yourself withouth having to record yourself. it looked pretty cool and maybe one day ill need it. What I really appreciated was the quick response from their chat window for any questions I had. I will try it again later when I have a business.

I initially signed up to try the platform, but I didn’t continue using it and forgot to cancel the free trial, which led to an automatic renewal charge.

Although this was a frustrating situation at first, I have to say that the support team handled it very professionally. They were responsive, understanding, and after discussing the case, they approved a full refund as a one-time exception.

I appreciate their transparency and willingness to resolve the issue fairly.

Overall, while users should be careful with auto-renewal subscriptions, the customer support experience was positive and helpful.

Clicked “Re-subscribe” and was instantly charged ~$200 for a plan I never selected. No clear pricing or confirmation before the charge.

Support approved a full refund, but it’s now been over 2 months and nothing has been paid.

Every follow-up = same copy-paste:
“Approved, processing, billing team”

At this point it just feels like stalling.

Be very careful with their billing — this is not a trustworthy experience.

i’ve been using adcreative.ai for a few months now to handle the assets for my ai projects. as a developer, i usually find these types of tools to be either way too complex or just too limited, but this one strikes a really good balance. the ui is super intuitive and doesn't get in the way of my actual work. i particularly like the conversion scoring system; it actually gives a logical, data-backed reason for picking one design over another, which is a huge upgrade from just guessing. onboarding was smooth and haven't had any technical issues so far. it’s definitely speeded up my workflow. solid solution if you need to scale fast.

Awesome tool, and great service

Scammed me! Tried to set me up on the most expensive tier by default. Luckily my bank declined the scam transaction. I still have to get a new card now because theres no way to remove the old one. Garbage all the way.

I signed up for adcreative.ai to try out certain features that I think can help me generate content for my business. I tried the UGC video function and to be honest, I was impressed by the speed and quality of generation. ofc it is not perfect, the voiceover can be a little unnatural, but nothing we cant do with more prompts.

however, after the trial, I was charged $500 for the plan for a month and even though it is a good tool, I simply am unable to afford this amount with a business that is so small at this point of time.

I reached out to support and yes, they did try to get me to stay and I really wish I could. Eventually, they allowed a refund for my subscription and I am very thankful for that.

Their human touch, fast response and patience is what will get me to return to them in the future when I need services like theirs.

I do hope the refunds come back and I am looking forward to be able to use their features in the future.

Mustafa Dealt with my enquiry very promptly and professionally. He is a credit to AdCreative.

I am writing to report an unauthorized charge of £356 that was debited from my account today, following a free trial I signed up for.
I want to make it clear that I have never used the application and have therefore never benefited from the service for which this charge has been made.
Please find attached proof of this transaction. I am requesting an immediate and full refund of £356.
I look forward to your prompt response.