AD Mortgage  Reviews 76

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, including quick response times. However, some people were dissatisfied with the customer service, mentioning that they were transferred around and that their concerns were not taken seriously.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, knowledge, and dedication.... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, responsiveness,... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the helpfulness... See more

Response time

Consumers consistently find the response time to be positive. Many reviewers highlight the responsiveness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My A/E George Chaus really came through for us! From application in on Thursday with disclosures out and signed Thursday night, to initial UW approval on Friday, conditions supplied over the weekend,... See more

Company replied

Rated 5 out of 5 stars

The lending world can be hit or miss - and is 100% based on high quality relationships if you want to make money. Because of this, I cannot express my appreciation for Irene. She has been incredibly... See more

Company replied

Rated 5 out of 5 stars

Ive been in this buisness for over 23yrs+ and as both brokering deals and a licensed broker associate I know what makes a great lender. A&D is it.. clear portal, clear conditional approvals... their... See more

Company replied

Rated 5 out of 5 stars

We had a hard time with a transferred appraisal, but Max Lashin worked it out at a critical moment. Many thanks to Pamela Barbas, Lisa Ford, and Ciara Fromwiller for their outstanding support on a loa... See more

Company replied


Company details

  1. Mortgage Lender
  2. Financial Consultant
  3. Non-Bank Financial Service

Written by the company

A&D Mortgage, LLC (dba AD Mortgage) (NMLS #958660) is a nationally recognized Top Five-Star Wholesale Lender in 2025. The company has also been featured by CNBC as one of the leading nationwide U.S. lenders, highlighting its strong reputation and consistent market performance. AD Mortgage ranks among the Top 3 U.S. lenders in Bank Statement and DSCR loans and offers a full spectrum of mortgage solutions including Non-QM, Conventional, FHA, and VA programs. These products are designed to serve borrowers across all credit tiers and ensure access to financing for clients with both traditional and alternative income sources. The company is known for outstanding partner support through regular webinars, training sessions, and a comprehensive loyalty program. Its dedication to service excellence is reflected in its 4.8★ rating on major review platforms, and partners consistently commend its responsiveness and personal approach. In 2025, AD Mortgage earned recognition across the lending industry for innovation and service excellence. The company received multiple national awards including Stevie, Globee, and the Progress in Lending Innovations Award. These recognitions highlight its digital ecosystem, technology, and partner-centric approach and reflect its ongoing drive to lead the market through innovation and care. All digital tools are provided free of charge to partners and help brokers simplify processes, close loans faster, and grow with confidence. As a nationwide wholesale lender and the lender of choice for 8,500 mortgage professionals, AD Mortgage builds relationships founded on trust, efficiency, and a human touch, while delivering on its promises through the Power of Yes.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

76 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

As usual everything went just perfect

As usual everything went just perfect : fast closing and happy client !
Appreciate our AE George !

August 8, 2025
Unprompted review
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Reply from AD Mortgage

Thank you for your feedback, Nicole! We’re so glad to hear everything went perfectly once again. George’s dedication and attention to detail make all the difference, and we truly appreciate your partnership!

Rated 5 out of 5 stars

AD Mortgage is the go to non QM leader

AD Mortgage is the go to non QM leader. Pleasure to work with.

August 5, 2025
Unprompted review
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Reply from AD Mortgage

Thank you for your feedback, David! We’re glad to be your go‑to for Non‑QM solutions and truly appreciate your partnership.

Rated 5 out of 5 stars

Rosie Dombrowski is AMAZING

Rosie Dombrowski is AMAZING! She's always on it and has never let me down. Underwriting reviews at AD have been super quick too.

July 28, 2025
Unprompted review
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Reply from AD Mortgage

Thank you for your feedback! We're thrilled to hear Rosie continues to deliver such reliable support — her commitment truly reflects what we strive for. And we're glad the underwriting process has been quick and smooth. We appreciate your trust and look forward to more great results together!

Rated 5 out of 5 stars

Customer services was great

Customer services was great, I end up requesting two exceptions and the process was fast and easy.

Gregory Kutcher was on top of things and follow up when needed.

July 24, 2025
Unprompted review
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Reply from AD Mortgage

We’re grateful for your feedback, Rebeca! Gregory’s proactive approach and quick handling of your exceptions reflect the level of service we work to deliver every time.

Rated 5 out of 5 stars

My first deal with them and my AE made…

My first deal with them and my AE made the difference right from the start. Serena Diaco was stellar in her communication, knowledge, and follow up. She helped me save the day. Operations from UW to Closer was also super communicative, and on top of all that needed to be done. I can tell A&D is operating at an efficient level. Very pleased!

July 22, 2025
Unprompted review
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Reply from AD Mortgage

Thank you for sharing such great feedback, Nelson! We're thrilled to hear that Serena made such a strong impression from the start — her communication, knowledge, and follow-through truly reflect the standard we aim for. We're also glad our operations team helped make the process smooth and efficient. We appreciate your trust and look forward to many more successful deals together!

Rated 5 out of 5 stars

I've just closed my first loan with A&D…

I've just closed my first loan with A&D Mortgage and Rosie Dombrowski made it a breeze! She answered all my questions and made sure my loan file moved forward without a hitch! I'll definitely use them again as long as she's my AE!

July 22, 2025
Unprompted review
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Reply from AD Mortgage

Thank you for your feedback, Melissa! We're so glad your first experience with A&D was such a smooth one. Rosie’s dedication truly makes a difference — we look forward to many more successful closings together!

Rated 5 out of 5 stars

A&D Mortgage made it happen

Working with Alana Sky has been a standout experience for our team.

From the beginning with subbing the loan, to getting CTC, she brought professionalism & clear communication which are a must for me.
Whether we needed help navigating an UW issue or just had a quick question, Alana was consistently responsive and solutions-focused.

Can't wait for my next deal to get going with Alana!

July 17, 2025
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Reply from AD Mortgage

Thank you for sharing such thoughtful feedback, Ray! We’re thrilled to hear that your experience working with Alana was so positive. Her professionalism, clear communication, and solution-oriented approach truly reflect the standard we strive for. We’re grateful for your partnership and look forward to supporting many more successful deals together!

Rated 5 out of 5 stars

Everyone is a true professional

Everyone is a true professional. Once again Thank you to Alex Med you are amazing, you are so greatly appreciated.

July 14, 2025
Unprompted review
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Reply from AD Mortgage

Thank you for your kind words, Marta! We’re proud to have Alex Med on our team, and it’s wonderful to hear how much you appreciate his professionalism. Your recognition means a lot to us. We truly value your partnership and look forward to working together on many more successful deals!

Rated 5 out of 5 stars

Serena Diacco was excellent to work…

Serena Diacco was excellent to work with.

June 24, 2025
Unprompted review
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Reply from AD Mortgage

Thank you for your feedback, Rodney! We're so glad to hear you had a great experience working with Serena—she truly brings dedication and care to every file.

Rated 5 out of 5 stars

Entire process was simple

Entire process was simple. Underwriters were easily accessible. Account rep, Vlad is amazing! I would give 10 stars if i could. Thanks!

June 30, 2025
Unprompted review
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Reply from AD Mortgage

Thank you for the great feedback, Greg! We’re glad the process was smooth and that Vlad and our team made such a positive impact. Your support means a lot!

Rated 5 out of 5 stars

I had an amazing experience with A&D…

I had an amazing experience with A&D Mortgage. My representative, Frank, was unbelievably helpful every step of the way. This was a loan I couldn’t get done anywhere else, but Frank and the team made it happen. The entire process was incredibly easy—from start to finish. The closing was smooth and straightforward, and the funding came through without a hitch. I’m beyond grateful for their support and highly recommend them!

June 20, 2025
Unprompted review
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Reply from AD Mortgage

Thank you so much for sharing your experience, Adam! We're thrilled to hear that everything went smoothly and that Frank was able to support you every step of the way. He's a dedicated professional, and it's always rewarding to see his hard work make such a meaningful impact.

We’re honored to have helped you secure a loan that others couldn’t and to make the process easy and stress-free. Your recommendation means a great deal to us—thank you for trusting A&D Mortgage! If you'd like to stay connected, you can find us on LinkedIn: https://www.linkedin.com/company/admortgage.

Rated 5 out of 5 stars

A&D Mortgage is my Preferred Non-QM…

A&D Mortgage is my Preferred Non-QM lender.
With my Account Exec Nasser Alvarado who is excellent and a pleasure to work with, I am always in great hands :)

June 17, 2025
Unprompted review
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Reply from AD Mortgage

Thank you so much for your kind words and trust in A&D Mortgage! We're honored to be your preferred Non-QM lender.

It’s wonderful to hear how much you value working with Nasser. His commitment to providing exceptional support truly reflects the standards we aim to uphold, and we're proud to have him on our team.

We look forward to many more successful closings together!

Rated 5 out of 5 stars

App to CTC in 3 days!

My A/E George Chaus really came through for us! From application in on Thursday with disclosures out and signed Thursday night, to initial UW approval on Friday, conditions supplied over the weekend, CTC on Monday and closing on Tuesday... UNBELIEVABLE results achieved here to help us keep our close of escrow date intact for our borrowers! George and the A&D Team went far above and beyond to show us our business matters to them. Thank you sincerely for being so amazing!

June 10, 2025
Unprompted review
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Reply from AD Mortgage

Thank you for your thoughtful feedback, John!

We're proud to have professionals like George Chaus, who exemplify our commitment to exceptional service.
Your trust in us to handle these important transactions drives us to go above and beyond every day. We value our partnership with you and look forward to continuing to provide your business with the same level of dedication.
If you'd like to stay connected, we’re active on LinkedIn too: https://www.linkedin.com/company/admortgage/

Rated 5 out of 5 stars

A&D Rocks!

A&D has improved sooooooo much that 80% of my files this year has been with them. Gregory who is our AE is extremely knowledgeable and is on top of every small detail possible. I look forward to continuing our growing partnership with them. Their goal is to be top 5 lenders, and I can say that with the quality of service they're providing and the flexibility that they have, they will be top 5 in no time.

June 11, 2025
Unprompted review
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Reply from AD Mortgage

Thank you for the incredible feedback and partnership, Hugo! We're honored that you trusted us with most of your files this year. It's a testament to our team's hard work and attention to detail. We're excited to continue growing together and can't wait to see what we'll achieve next!
Keep in touch with our team and see what we’re working on here: https://www.linkedin.com/company/admortgage/

Rated 5 out of 5 stars

another happy client with A&D service

another happy client with A&D service, Thanks

June 11, 2025
Unprompted review
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Reply from AD Mortgage

Thank you for taking the time to share your experience, David! Providing excellent service is our top priority, and feedback like yours makes it worthwhile.

Rated 5 out of 5 stars

First Experience with A&D

First Experience with A&D. Wonderful communication. Everyone was so helpful and responsive. Jason Zak went over the top to assist this "newbie". Underwriters were great at answering questions. The A&D Portal was a breeze to navigate. This definitely opens my eyes to some great non-QM possibilities

June 6, 2025
Unprompted review
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Reply from AD Mortgage

Thank you for sharing your first experience with us, Bob! We're delighted to hear that our team's communication and responsiveness made such a positive impression. It's great to know our portal was user-friendly! We're excited to help you discover more non-QM possibilities in the future!

If you'd like to stay connected, we’re active on LinkedIn too: https://www.linkedin.com/company/admortgage/

Rated 5 out of 5 stars

"Excellent experience from start to…

The team was professional, responsive, and made the entire mortgage process smooth and stress-free. They clearly explained every step and kept us informed throughout. Closing went off without a hitch, and my clients were thrilled to close on the loan sooner than expected. Highly recommend!

May 22, 2025
Unprompted review
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Reply from AD Mortgage

Thank you for your wonderful feedback, Alex! We're delighted to hear that every aspect of your experience, from clear communication to a seamless closing, exceeded your expectations.
It's especially rewarding to know that your clients were thrilled with the timeline. We truly appreciate your recommendation and look forward to helping more of your clients in the future!

Rated 5 out of 5 stars

Challanging FHA file

The loan was a little challanging and my rep Serena Diaco was always in the trenches with me making sure everything went smooth and she is always very responsive. If I had to rate Serena from a 1 being lowest to 10 being highest I give her a 10+

May 23, 2025
Unprompted review
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Reply from AD Mortgage

Thank you for sharing your experience, Nancy!
We know FHA loans can present unique challenges, so we're especially glad to hear your loan process stayed on track with such attentive support from Serena Diaco.

Feedback like yours motivates professionals like her to continue providing this level of dedication. Your perfect 10+ rating means the world to us, and we will be sure to share your kind words with her. We truly appreciate your trust!

Rated 5 out of 5 stars

Account Executives = AMAZING!

Account Executives Frank, Serena and Filipe are literally the BEST! They are the main reason why all my deals with A&D go super smooth. Extremely professional, they know their products in and out and always think of amazing, out of the box, solutions to cumbersome situations to ensure we cross the finish line.

May 14, 2025
Unprompted review
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Reply from AD Mortgage

Thank you for the kind words, Lee!
We are glad that you have formed a positive opinion of us during our partnership. We strive to find solutions for each specific case. We hope that our team will continue to please you and your clients and that all your deals with us will continue to go smoothly.

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