AD Mortgage  Reviews 76

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, including quick response times. However, some people were dissatisfied with the customer service, mentioning that they were transferred around and that their concerns were not taken seriously.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, knowledge, and dedication.... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, responsiveness,... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the helpfulness... See more

Response time

Consumers consistently find the response time to be positive. Many reviewers highlight the responsiveness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My A/E George Chaus really came through for us! From application in on Thursday with disclosures out and signed Thursday night, to initial UW approval on Friday, conditions supplied over the weekend,... See more

Company replied

Rated 5 out of 5 stars

The lending world can be hit or miss - and is 100% based on high quality relationships if you want to make money. Because of this, I cannot express my appreciation for Irene. She has been incredibly... See more

Company replied

Rated 5 out of 5 stars

Ive been in this buisness for over 23yrs+ and as both brokering deals and a licensed broker associate I know what makes a great lender. A&D is it.. clear portal, clear conditional approvals... their... See more

Company replied

Rated 5 out of 5 stars

We had a hard time with a transferred appraisal, but Max Lashin worked it out at a critical moment. Many thanks to Pamela Barbas, Lisa Ford, and Ciara Fromwiller for their outstanding support on a loa... See more

Company replied


Company details

  1. Mortgage Lender
  2. Financial Consultant
  3. Non-Bank Financial Service

Written by the company

A&D Mortgage, LLC (dba AD Mortgage) (NMLS #958660) is a nationally recognized Top Five-Star Wholesale Lender in 2025. The company has also been featured by CNBC as one of the leading nationwide U.S. lenders, highlighting its strong reputation and consistent market performance. AD Mortgage ranks among the Top 3 U.S. lenders in Bank Statement and DSCR loans and offers a full spectrum of mortgage solutions including Non-QM, Conventional, FHA, and VA programs. These products are designed to serve borrowers across all credit tiers and ensure access to financing for clients with both traditional and alternative income sources. The company is known for outstanding partner support through regular webinars, training sessions, and a comprehensive loyalty program. Its dedication to service excellence is reflected in its 4.8★ rating on major review platforms, and partners consistently commend its responsiveness and personal approach. In 2025, AD Mortgage earned recognition across the lending industry for innovation and service excellence. The company received multiple national awards including Stevie, Globee, and the Progress in Lending Innovations Award. These recognitions highlight its digital ecosystem, technology, and partner-centric approach and reflect its ongoing drive to lead the market through innovation and care. All digital tools are provided free of charge to partners and help brokers simplify processes, close loans faster, and grow with confidence. As a nationwide wholesale lender and the lender of choice for 8,500 mortgage professionals, AD Mortgage builds relationships founded on trust, efficiency, and a human touch, while delivering on its promises through the Power of Yes.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

76 reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Highly recommended!

I had an excellent experience working with A&D Mortgage. Their team is knowledgeable, responsive, and truly goes above and beyond to make the mortgage process smooth and stress-free. From pre-approval to closing, everything was handled with transparency and efficiency.

What stood out most was their ability to find the right solution for my specific situation — they took the time to explain all my options and made sure I was comfortable every step of the way. Communication was fast, clear, and professional.

If you’re looking for a mortgage company that delivers both expertise and exceptional customer service, I highly recommend A&D Mortgage.

April 21, 2025
Unprompted review
Rated 5 out of 5 stars

Setting the expectations high…

The A&D Mortgage team consistently exceeded my expectations throughout every stage of the mortgage process. From the initial loan application to receiving the "Loan has been Funded" confirmation email, the experience was seamless and exceptional. Their professionalism and dedication to both Loan Officers and clients were evident in the high standard they set. The team's commitment to providing excellent service was reflected in their responsiveness and proactive efforts to ensure a top-notch experience for all involved.

I would highly recommend A&D Mortgage to my fellow loan officers who go above & beyond for their clients and want to ensure that their clients’ needs are met.

March 14, 2025
Unprompted review
Rated 5 out of 5 stars

We have one of the best account…

We have one of the best account executives in the industry in Alana Sky. So knowledgeable, so responsive, such a great rescuer of loans that were assumed dead in the water and yet she revived them with ease. Even after being a lender for 31 years I'm still learning new things just this morning because of her. I've become a huge fan. A&D can do things no other lenders can do. For the win!

March 5, 2025
Unprompted review
Rated 5 out of 5 stars

Bernie and AD were just amazing to work…

Bernie and AD were just amazing to work with. We have closed few other transactions and Bernie and his team only get better and better.

February 12, 2025
Unprompted review
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Reply from AD Mortgage

Thank you for your wonderful feedback, Osmany! We're glad to hear that your experience with our team has only improved over time. Your trust and continued partnership mean a lot to us, and we look forward to many more successful closings together!

Rated 5 out of 5 stars

Outstanding Teamwork

I had an incredible experience working with Serena Diaco and Frank Pena at AD Mortgage. From the very beginning, they were professional, knowledgeable, and truly had my clients best interests at heart. The entire mortgage process was seamless, with clear communication at every step. They took the time to explain my clients options, answer all my questions, and ensure we felt confident in my decisions.

What stood out the most was their dedication to making the process stress-free. They worked diligently to secure the best rate possible and handled everything efficiently. I never felt rushed or pressured—just supported throughout the entire journey.

Thanks to AD Mortgage and their team,If you’re looking for a mortgage lender who is honest, reliable, and genuinely cares about their clients, I highly recommend them. Five stars all the way!

February 3, 2025
Unprompted review
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Reply from AD Mortgage

Miguel, thank you for your thoughtful and detailed feedback! We’re delighted to hear that our team provided a seamless, stress-free experience with clear communication every step of the way. Ensuring that our partners and their clients feel supported, informed, and confident in their decisions is always our top priority.

Your professionalism and dedication truly stand out, and we’re proud to work alongside you as one team. Collaboration is key in our industry, and your commitment to your clients makes all the difference. We appreciate your trust in us and look forward to many more successful closings together!

Rated 5 out of 5 stars

Amazing team work

Amazing team work! Maria and Christian did a fabulous job.

January 23, 2025
Unprompted review
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Reply from AD Mortgage

Thank you for your kind words, Joady! We’re delighted to hear that you had a positive experience and that our team’s collaboration made a difference. We truly appreciate your support!

Rated 5 out of 5 stars

Bank statement Loan - with TEAMWORK

I had a self-employed client that wanted to purchase their next home. A & D Mortgage's bank statement loan was the perfect fit. This loan was NOT easy, but instead of the typical response coming from a Big Bank - Decline. A & D Mortgage's team of underwriters Brennen and Aaron, and Gregory Kutcher account rep all pulled together to make this loan work.

I am new to A & D Mortgage which I knew I would have a learning curve. However, my next several loan will be a lot easier.

Thanks again everyone!!!

December 31, 2024
Unprompted review
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Reply from AD Mortgage

Thank you for your detailed feedback, Kirsten! We’re thrilled that our 12/24 Month Bank Statement Program provided the perfect solution for your self-employed client’s home purchase. It’s inspiring to hear how the collaboration and dedication of everyone involved helped overcome challenges to make this loan a success.

We also appreciate your commitment to learning and adapting to our processes. With your diligence and our continued support, we’re confident that future loans will be even smoother. Thank you for trusting A&D Mortgage – we’re excited to build on this success together!

Rated 5 out of 5 stars

I was doing a loan for a single wide…

I was doing a loan for a single wide manufactured home which had a HOA that was unapproved by Fannie Mae. A&D Mortgage had reasonable rates and the Account Executive Edward Webb did a great job navigating me through the process. Underwriting wasnt difficult and the closing/funding team did a great job dealing with a difficult title company. I had to get used to their portal, but found it was functionally easy once I got used to it. I would recommend A&D Mortgage for an option and definitely for an unwarrantable condo or single wide man home!

December 17, 2024
Unprompted review
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Reply from AD Mortgage

Thank you for your thoughtful feedback, Geoff! We’re thrilled to hear that Edward and the team at A&D Mortgage were able to navigate your loan process successfully. It’s wonderful to know that our underwriting and closing teams handled challenges effectively. We also appreciate you sharing your experience with our portal – we’re glad it ultimately worked well for you.

We truly value your recommendation and the professionalism you demonstrated throughout the process. Thank you for choosing A&D Mortgage – we look forward to continuing our successful partnership!

Rated 5 out of 5 stars

Great lender for broker!

It was a pleasure working with AD Mortgage. A special thank to Brian Alvarez and Isabel Altimeyer for helping me close my loan. Thank you so much!

December 19, 2024
Unprompted review
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Reply from AD Mortgage

Thank you for sharing your experience, Leo! We’re glad to hear that the A&D Mortgage team provided the support you needed. Helping our valued partners achieve smooth and efficient results is always our priority. We appreciate your trust and look forward to future collaborations!

Rated 5 out of 5 stars

Irina is so helpful

I worked with Irina who not only demonstrated excellent knowledge but we reachable during off hours. Irina pushed for clarification which allowed me to be very clear with my client on eligibility and rates. Irina is the best.

September 13, 2024
Unprompted review
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Reply from AD Mortgage

Thank you for sharing your experience, Ross! We’re delighted to hear that Irina’s expertise and support made a difference. At A&D Mortgage, our team strives for clear communication and exceptional service, and we’re proud to see that reflected in your experience. We appreciate your trust and look forward to continued success together!

Rated 5 out of 5 stars

Isabel Altimeyer

The AE, Isabel Altimeyer, has been incredibly helpful throughout the loan process, making it far less stressful. She consistently answers my calls and addresses my questions immediately. Truly the best AE ever!

December 6, 2024
Unprompted review
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Reply from AD Mortgage

Thank you for your kind words, Tom! We're thrilled to hear that Isabel was able to make the loan process smoother and less stressful for you. Her dedication, along with the support of our entire team, helped provide timely and effective assistance.

We truly appreciate your trust in A&D Mortgage and look forward to continuing our successful partnership with you in the future!

Rated 5 out of 5 stars

Excellent service

Excellent service. Turn times under the expected time.

December 4, 2024
Unprompted review
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Reply from AD Mortgage

Thank you for sharing your experience, Olga! We’re delighted to hear that our service exceeded your expectations. We appreciate your support and look forward to working with you again in the future!

Rated 5 out of 5 stars

No wasted time

No wasted time. Everyone was on point.

December 2, 2024
Unprompted review
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Reply from AD Mortgage

Lee, your feedback is highly valuable! We're glad to hear that our team’s efficiency and focus stood out to you. Thank you for choosing A&D Mortgage!

Rated 5 out of 5 stars

Amazing experience all around

Amazing experience all around. Thank you to our amazing AE, Irina!

November 26, 2024
Unprompted review
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Reply from AD Mortgage

Brett, we’re delighted to hear about your amazing experience! Irina and the entire A&D Mortgage team work hard to provide exceptional service, and it’s wonderful to know their efforts made such a positive impact. Your support means a lot to us. Thank you for choosing A&D Mortgage!

Rated 5 out of 5 stars

Isabel A ... for the win

I could not have made it through this loan process without Isabel A. I found the loan process very confusing, lock didn't get locked 2 times due to system glitches, there are 3 different UW that review your one loan approval and issue updated approvals. This was all very confusing. I was so thankful Isabel helped, responded to emails, picked up the phone and help me an my processor through the process. Without her I don't think I would have used this lender again. But now know how they work I will definitely try them again because they have good pricing specials.

November 20, 2024
Unprompted review
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Reply from AD Mortgage

Thank you for your detailed feedback, DeNeca! We continuously strive to improve our service and fully understand that the process can sometimes present challenges. We are so pleased to hear that Isabel’s dedication and support, along with your professionalism, helped navigate the complexities and bring the loan to a successful close.

Your trust and patience are invaluable, and we’re excited to continue building a successful partnership with you. Thank you for choosing A&D Mortgage — we look forward to working with you again in the future!

Rated 5 out of 5 stars

Great AE

Great AE ! Always striving to help loan officers. Kudos to Ms. Altimeyer for all the help.

November 15, 2024
Unprompted review
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Reply from AD Mortgage

Paolo, thank you for sharing your experience! We’re delighted that Isabel and the A&D Mortgage team have been able to assist you. Your kind words mean so much to us!

Rated 5 out of 5 stars

A&D Mortgage was amazing with this…

A&D Mortgage was amazing with this challenging scenario. From start to finish they were on-top of everything, ensuring a smooth transaction. Special shout out to Elina Yapparova and her team for staying with us during the entire process. Fantastic!

November 13, 2024
Unprompted review
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Reply from AD Mortgage

Thank you for your kind words, Michael! We’re thrilled to hear that Elina and the A&D Mortgage team were able to help you manage this challenging scenario. Staying proactive and attentive to ensure a smooth transaction is always our goal. We truly appreciate your trust and look forward to continuing our successful partnership!

Rated 5 out of 5 stars

Great Lender to work with.

October 15, 2024
Unprompted review
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Reply from AD Mortgage

Thank you so much for your kind words, Miguel! Your feedback is greatly appreciated, and we look forward to working with you again in the future.

Rated 5 out of 5 stars

Smoothest mortgage process of all time

A&D Mortgage provided the most first class experience I have had with a mortgage lender ever since I moved over to the broker side from retail. I had a client with a very unique property they were trying to purchase, and they couldn't find a lender to finance the purchase anywhere. My research took me to A&D Mortgage, and I was lucky enough that my brokerage was already partnered with them.

The property was an 8-unit mixed use property, and the process with A&D Mortgage was genuinely easier and more simple than any cookie cutter primary residence mortgage I worked in the past elsewhere.

Closing was speedy, and the staff at A&D was INCREDIBLY responsible. They truly provided a first class experience. I already told our account executive at A&D, George Chaus, that I would be using A&D for every non-QM transaction moving forward, even though we partner with a bunch of different non-QM lenders. The experience was just that much better--truly heads and shoulders above the rest.

George Chaus especially deserves my praise. He was so helpful, accessible, and knowledgable that I felt comfortable calling him any time I had questions. He's a true professional and by the end of the process, he honestly felt like a friend.

October 4, 2024
Unprompted review
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Reply from AD Mortgage

Wally, thank you for your detailed and thoughtful feedback! We’re delighted to hear that you experienced the smoothest mortgage process with A&D Mortgage. Your recognition of our service as fast and simple means a great deal to us. We always strive to provide first-class service, and it’s gratifying to know that we could find a suitable solution for your borrower.

We are especially pleased to hear your kind words about George. Our team works diligently to ensure every transaction is seamless, and your acknowledgment of their efforts is genuinely appreciated.

It’s important to emphasize that your professionalism and dedication have been crucial to our joint success, and we are grateful for your trust in our partnership. We look forward to continuing our successful collaboration and supporting all your mortgage needs in the future.

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