Adored Holidays Reviews 

396
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 77 reviews, reviewers had a great experience with this company. Customers frequently praise the dedicated team for being exceptionally helpful and knowledgeable, constantly going above and beyond to ensure holiday plans are completely seamless and stress-free. Travelers consistently note that arranging vacations is remarkably easy, with agents offering wonderful recommendations, great value, and reliable support from the very beginning until the trip concludes. However, some customers also noted severe communication breakdowns, pointing out that multiple messages and phone calls were completely ignored after payments were made. Furthermore, a few reviewers expressed deep frustration regarding unexpected holiday cancellations, issues concerning company policies, and major difficulties in securing proper refunds.

What people talk about most

Holidays

Customers had positive experiences with holidays, highlighting great value and helpful planning assistance... See more

Staff

Clients share positive opinions on staff, noting that agents are exceptionally helpful, friendly, and... See more

Booking process

Reviewers mention ambiguous feedback about booking_process, with many customers praising smooth and helpful... See more

Service

Customers consistently note positive experiences with service, highlighting the professionalism, knowledge,... See more

Customer communications

Consumers find contact to be frustrating due to widespread unresponsiveness and ignored messages. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is now my third holiday arranged by Chris this year, and once again he’s been absolutely amazing. He’s always informative, helpful, and goes above and beyond to make sure everything is perfect.... See more

Rated 5 out of 5 stars

Another fantastic trip booked through Chris! Hands-down the best holiday yet great value for money and always quick to answer any questions. Wouldn't book with anyone else.

Rated 5 out of 5 stars

Another fab holiday to Dubai arranged by Chris he spent a few weeks sending me various quotes never rushed or pressured me. Booked us in at the Hilton palm jumeirah super. Had a super stay staff were... See more

Company replied

Rated 5 out of 5 stars

We booked our holiday to Dubai through Chris at Adored Holidays. From start to finish Chris was absolutely brilliant, so helpful and knowledgable and nothing was too much trouble. Everything was perfe... See more


Company details

  1. Travel Agency

Written by the company

The Luxury Travel Experts


Contact info

4.2

Great

TrustScore 4 out of 5

396 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 9% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(396)

67 reviews in the last 12 months

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Rated 5 out of 5 stars

After a week in Dubai we had a…

After a week in Dubai we had a fantastic time . The service we got from Adored Holiday was amazing. A special mention for Chris he was very helpful and answered any questions I had . Would recommend the company

February 7, 2026
Unprompted review
Rated 5 out of 5 stars

Dubai Visit

Chris was very informative booking our trip to Dubai his recommendation Royal Meriden was spot on glad we listened already looking to return next year when Chris can find the best deal also saved us in excess of £1000.00 quoted by competitors great service.

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

From the start to finish Chris was…

From the start to finish Chris was amazing at dealing with our trip to Dubai for a wedding. Chris done all the hard work so we didn’t have too. Chris provided everything we needed and was always available if we had any questions.
I would highly recommend Adored Holidays and Chris we will definitely be returning customers

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

Great service and product as always.

I just love their selection of luxury resorts, yes, they might be little more then other travel agents, but small price for piece of mind. Also, personally, I think its great value for money for such a high-end product. The holiday was absolutely fantastic. These guys know their stuff.

February 23, 2026
Unprompted review
Rated 1 out of 5 stars

Scam

I am extremely disappointed and concerned about my experience with this company.

After making payment, I discovered that they are not ATOL protected. Even more worrying, I later found information showing that they reportedly lost their licence months ago, yet they are still actively advertising and selling holidays. This is completely unacceptable and, in my opinion, highly misleading.

Customers trust travel companies to be properly licensed and financially protected. Had I known the true situation beforehand, I would never have booked with them.

I strongly advise anyone considering booking with this company to thoroughly check their ATOL status and licensing before making any payment. Transparency and consumer protection should be the bare minimum in this industry.

Very disappointing experience.

February 12, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid this company they have gone bust

Avoid this company they have gone bust, they have our deposit for a holiday and not been in touch when we have been emailing them and phoning them, the bogus number they have diverted to another company. They have someone answering the phone who is wasting time and getting a thrill out of plp calling him sounds like AI. We are trying to get our deposits back no one has been in touch we have been in touch with the MD on linked in. who is aware of this company he has told us they have gone busy and to claim money back thought atol and bank. Please please do not give your deposits to these someone else will take it and you will not get it back.

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

The travel agent is excellent.

The travel agent is excellent and best great value for money, we had an amazing honeymoon, worked out about £2000 cheaper than all other competitors for the same holiday, abd services was the best.
We had a big wedding which cost us a ton, we were very happy to save £2000, we went over the itinerary again and again just to make sure its all trueand correct. We did all our homework as to what resorts were looking at, they took the details, gave us the price. At first, i thought it was some mistake but we went our honeymoon everything was perfect.

They also requested our vegetarian meals on the flight which was actually quite nice for airline food. ehen their edocs came thought, this did not mention meal types, so its nice to know that they gave a lot of attention in our booking.
However, the airport transfers were fairly standard vehicles, but got us to destination in one piece.

Once at the resort, the location was superb, right on the beachfront, food was ok. sitting by the beach with the sunset with a drink was the best.
All in all, after 10 days of relaxation and some excursions, on our final day, we had the most amazing spa, they gave us a couple spa packages this was best value treatment.

We are happy with their service, price and their product.

February 11, 2026
Unprompted review
Rated 1 out of 5 stars

USE AT YOUR OWN RISK!!

AVOID THIS COMPANY AT ALL COSTS!

We booked a holiday 18 months ago for a 18 day Christmas break in Thailand. Paid a deposit, then was really hassled by the company to pay in full even though the final balance wasn't due. We eventually paid the holiday off (luckily on a credit card!) We received the flight details and 4 months before we were due to fly out we asked for confirmation of the hotel booking. We were completely ignored for about 4 weeks and alarm bells began to ring. After about 100 phone calls, being passed from pillar to post, someone finally confirmed that the hotel wasn't booked!!! Christmas ruined!! We asked for a refund, which first of all they refused to refund the flights, even though it was a package holiday! After various threats of solicitors getting involved they agreed to repay in full...... which we NEVER received and they had no intentions of paying, we were also told we'd be due compensation, again complete lies.

Luckily we booked on a credit card and had to do a charge back and managed to finally get all our money back but the last 6 months have been very stressful to say the least.

Absolute scam of a company and they generally don't care. We were even given a false name from an employee at one point as my wife had spoke to that person before and recognised their voice!!! How these people sleep at night knowing they've scammed people out of thousands of pounds I do not know. I've left a few comments on their Facebook and Instagram pages which have now been deleted and I have now been blocked so hopefully people see this instead!

As I say USE AT YOUR OWN RISK!!! YOU HAVE BEEN WARNED.

February 10, 2026
Unprompted review
Rated 4 out of 5 stars

holiday booked and confirmed

changed my review as Tobi reached out and rebooked everything and confirmed all is good. Whatever turbulence was in play at the end of last year seems to have subsided and adored is back to its best.

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

I was happy to use adored holidays…

I was happy to use adored holidays again as my previous holidays have been faultless. Chris again took care of all quotes and bookings. Very happy with service provided and wouldn't hesitate to recommend this company and Chris. Thankyou

January 25, 2026
Unprompted review
Rated 1 out of 5 stars

SCAM… Dubai Altanist Palm Review

SCAM… I agreed a holiday to Dubai staying at the Atlantis last year around October time 2025. A lot of the communication was done via WhatsApp. I then had a phone call in January saying the holidays has been cancelled as they lost the contract and I need to contact the bank to get my money back because they have a new system in place and have been taken over by another group. This is a big red flag because they should have been able to return my £1150 deposit (the bank agreed). I then spoke to a director who reassured me I could get the same deal if I booked again. I haven’t been contacted by them since and I can get hold of anyone. I have tried their WhatsApp number, number online and emails as well direct numbers. Cant get hold of anyone.

DO NOT WASTE YOUR TIME - YOU WILL BE LET DOWN AT THE LAST MINUTE

Try and contact them yourself if you don’t believe me! Prices are to good to be true.

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

Apologies for this being late

Apologies for this being late. It's almost February 2026, and this is regarding a holiday in September 2025.

Chris arranged a holiday for me and my Cousin to Dubai. It was fantastic. The level of service we received from Chris and his team was 'outstanding', even when there was a mix up Chris and his team got us a complimentary room upgrade.

Adored Travel are an outstanding company, and I would absolutely recommend them to anyone.

September 10, 2025
Unprompted review
Rated 5 out of 5 stars

Adored Holidays is just the best at what they do.

Adored Holidays is just the best at what they do. Rosie was incredible. She gave my mum and i a complete VIP service. She was warm and welcoming and taken time with us to plan out every little detail there was no feeling of pressure and when he learned it was my birthday she was so sweet about it. I have every intention of going back to them again many times in the future I was totally impressed. I can now sww why Adored holidays are such a prestigious brand after my wonderful experience.

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Honeymoon

★★★★★ service as always from Chris! We had a beautiful honeymoon in Dubai at Rixos Bab Al Bahr, stepping out of the snow and into the sunshine was bliss. From the moment we arrived, everything went smoothly from checking in to checking out. The hotel was beautiful, the staff were friendly and the food was lovely, we would definitely advise booking the à la carte restaurants for lunch & evening meal times as soon as they allow you to at 11am each day on your QR code the hotel gives you on your arrival paper work, as the food quality there is on a much higher level.(the steak house being the best) If you book an a la carte restaurant for 8.30 pm you can watch the live music each evening whilst eating.
The mojito cocktail bar was beautiful and served premium alcoholic cocktails, which we thoroughly enjoyed. The live music around the hotel throughout the day and evening created such a lovely atmosphere. We were also lucky enough to receive a room upgrade — room 3303 was absolutely stunning.
Overall, we had a truly pleasant stay. A huge thank you once again to Chris for arranging exactly what we asked for. Adored Holidays are always reliable, helpful, and go above and beyond to find you the perfect holiday. Highly Reccommend!

January 8, 2026
Unprompted review
Rated 1 out of 5 stars

Booked and paid for in full a holiday

Booked and paid for in full a holiday to Dubai in October traveling out on the 28th of December with our first stop at the W hotel on the palm which was fine, our stay was for 4 nights.
On day two of our holiday we received a Email from a Peter Kin at Uselect travel advising us that no one at the 360 travel group could be contacted and so payment to the hotel would not be authorized and that our booking had been cancelled, however we could contact the Rixos hotel ourselves and re-book if we were willing to pay the hotel directly ourselves!!
We then for the next two days send numerous emails to various people who we had previously been contacted by from Adored Holidays and 360 Travel company as well as trying to contact them by telephone to which we received nothing back.
We then took the decision that this was not going to dictate the remainder of our time in Dubai and booked another Hotel at our expense.
Do not book with this company

December 28, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible experience with Adored…

Terrible experience with Adored Holidays and 360 Travel Group. Despite paying in full and dealing directly with the General Managers, no hotel booking was ever confirmed, and repeated messages and calls were ignored. Staff had no authority to help, and promised resolutions were never delivered. The lack of communication, accountability, and professionalism was shocking. We would never use them again and strongly advise others to avoid them.

November 29, 2025
Unprompted review

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