Adored Holidays Reviews 

397
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 77 reviews, reviewers had a great experience with this company. Customers frequently praise the dedicated team for being exceptionally helpful and knowledgeable, constantly going above and beyond to ensure holiday plans are completely seamless and stress-free. Travelers consistently note that arranging vacations is remarkably easy, with agents offering wonderful recommendations, great value, and reliable support from the very beginning until the trip concludes. However, some customers also noted severe communication breakdowns, pointing out that multiple messages and phone calls were completely ignored after payments were made. Furthermore, a few reviewers expressed deep frustration regarding unexpected holiday cancellations, issues concerning company policies, and major difficulties in securing proper refunds.

What people talk about most

Holidays

Customers had positive experiences with holidays, highlighting great value and helpful planning assistance... See more

Staff

Clients share positive opinions on staff, noting that agents are exceptionally helpful, friendly, and... See more

Booking process

Reviewers mention ambiguous feedback about booking_process, with many customers praising smooth and helpful... See more

Service

Customers consistently note positive experiences with service, highlighting the professionalism, knowledge,... See more

Customer communications

Consumers find contact to be frustrating due to widespread unresponsiveness and ignored messages. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is now my third holiday arranged by Chris this year, and once again he’s been absolutely amazing. He’s always informative, helpful, and goes above and beyond to make sure everything is perfect.... See more

Rated 5 out of 5 stars

Another fantastic trip booked through Chris! Hands-down the best holiday yet great value for money and always quick to answer any questions. Wouldn't book with anyone else.

Rated 5 out of 5 stars

Another fab holiday to Dubai arranged by Chris he spent a few weeks sending me various quotes never rushed or pressured me. Booked us in at the Hilton palm jumeirah super. Had a super stay staff were... See more

Company replied

Rated 5 out of 5 stars

We booked our holiday to Dubai through Chris at Adored Holidays. From start to finish Chris was absolutely brilliant, so helpful and knowledgable and nothing was too much trouble. Everything was perfe... See more


Company details

  1. Travel Agency

Written by the company

The Luxury Travel Experts


Contact info

4.2

Great

TrustScore 4 out of 5

397 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 10% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(397)

66 reviews in the last 12 months

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Rated 5 out of 5 stars

Just booked our big family holiday to…

Just booked our big family holiday to Florida for 2027 with Alasdair. Brillant price, fantastic villa and very much looking forward to it. Alasdair had excellent communication and knowledge of the best places to stay and found us an unbeatable price for villa and flights. Will update again post our trip so far excellency service roll on May 27 :)

May 12, 2025
Unprompted review
Rated 5 out of 5 stars

Cannot recommend Chris highly enough!

I’ve lost track of the number of holidays Chris has booked for us now, we must be on 10+! Each and every time Chris makes the whole process so simple, from finding the best deals to booking and issuing the documentation and the follow up calls to see how things went the whole process is smooth and it really feels like Chris cares. Cannot recommend him highly enough, he is a credit to the company and a pleasure to deal with!

Thanks again Chris

April 30, 2025
Unprompted review
Rated 5 out of 5 stars

Our 5th time booking with Adored…

Our 5th time booking with Adored Holidays 3years in a row and now looking at the next one to book! We have always been lucky to have Chris with our bookings. This time we wanted the maldives for a two week family holiday over Easter. We found some deals online that just looked too good to be true, as we always thought the maldives to be out of our price range. We shared the details with Chris, who found a way of not only being cheaper, but assisting with better direct flights and including some additional extras such as sea planes transfers with no added cost. Every holiday we book with Chris, he's made sure we are treated like royalty at the hotels! When booking with Adored, we feel safe, well protected and understood and most of all can book with full confidence.

April 8, 2025
Unprompted review
Rated 5 out of 5 stars

Holiday Review

This was the first time that we have used Adored Holidays. The service, attention to detail and organisation was exceptional and gave us a fantastic stress free holiday. Chris was outstanding with his management of our requests and his suggestions were great. Will definitely be using them again.

April 12, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic travel agent

First time using a travel agent like Adored Holidays, and it was so good that we will definitely do it again. Chris sorted out our trip to Dubai, getting special offers we probably would not have been able to access ourselves. Everything was seamless with the transport pick up and drop off; the hotel was gorgeous and in a great location.
And his communication throughout the process was on point; nothing seemed too much trouble.

April 8, 2025
Unprompted review
Rated 5 out of 5 stars

Dubai and The Maldives

We booked our honeymoon (the Maldives and Dubai) through adored holidays and couldn’t have asked for a better service. We had Chris deal with the whole process and couldn’t do enough to ensure everything was perfect, he was so helpful and answered all our questions with detail. He found us the best deal, after getting quotes off 2 other companies, adored holidays was the cheapest by far. We will definitely be booking through Chris again in the future. Highly recommend, you won’t be disappointed with the overall experience!

March 16, 2025
Unprompted review
Rated 5 out of 5 stars

This is now the third time I have…

This is now the third time I have booked with Chris and again, fantastic. I had to change my whole holiday and it was faultless, Chris dealt with everything effortlessly. I will definitely be using Chris at Adored Holidays again

March 29, 2025
Unprompted review
Rated 5 out of 5 stars

Five star Adored Holidays

We have booked with Adored Holidays before and have never had anything but 5 star service from start to finish. We booked a last minute trip to Dubai for 5 nights at the end of March, staying at the Sofitel The Palm. Adored Holidays were by far the cheapest after several searches online. Chris, as always is incredibly helpful and always available to answer my 20 questions!! Thanks again :)

March 26, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Experience with Chris at Adored Holidays

I wanted to take a moment to share our experience working with Chris at Adored Holidays for our recent trip to Dubai. This is the second time we've had the pleasure of booking our holiday through him, and once again, he delivered exceptional service.

Chris was attentive and took the time to understand our preferences. He made the booking process seamless, handling everything from flights to accommodations with great care.

What impressed me the most was Chris's responsiveness. He was always there to answer any questions we had, which made us feel supported throughout the planning process.

Overall, we had a fantastic holiday thanks to Chris's dedication and expertise. If you’re planning a trip, I highly recommend reaching out to him at Adored Holidays. We’ll definitely be returning for our future travel needs!

March 26, 2025
Unprompted review
Rated 5 out of 5 stars

5 Star Service provided by Chris

Just came back from Mauritius. All the arrangements were done by Chris who was very particular and efficient with his work. He listened to our requests and also suggested better things for us. He managed to get us a room upgrade in one of the hotel. Looking forward to dealing with him on our next holidays

March 31, 2025
Unprompted review
Rated 5 out of 5 stars

Holiday

We have just returned from a holiday to Dubai, booked with Rosie at Adored Holidays. She was really efficient and got us a great deal. A slight mishap at the hotel on arrival but having messaged Rosie, it was all dealt with very quickly and efficiently. Would definately use Rosie again. Thank you

March 13, 2025
Unprompted review
Rated 5 out of 5 stars

Just returned from an amazing holiday…

Just returned from an amazing holiday to the one and only royal mirage Dubai everything went smoothly from start to finish (flights hotel and private transfers) Thank you Chris at adored holidays for making this a perfect trip we have already booked to go again with them in June.

March 20, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Just returned from a fabulous holiday to Dubai, all perfectly arranged through Chris at Adored Holidays. First time using this Company, but would definitely choose them again.

March 4, 2025
Unprompted review
Rated 5 out of 5 stars

Booking was easy

Booking was easy. Alex was a great help. The hotel and the service was fantastic. Transfers to and from hotel was spot on. Would recommend to all to book through adored holidays.

February 16, 2025
Unprompted review
Adored Holidays logo

Reply from Adored Holidays

Thank you so much for your kind words! We’re thrilled to hear that you had a seamless booking experience and that Alex was able to assist you. It’s wonderful to know that you enjoyed the hotel, the service, and the smooth transfers. Your recommendation means the world to us, and we look forward to helping you plan your next adventure!

Rated 1 out of 5 stars

Booked wrong twice. Didn’t get the dates originally booked

Booked last year for Dubai in October 2025, 16 months earlier to get a good price. Originally wrong year was booked. Luckily spotted it. Then when I paid the balance. Flight home was booked 2 days earlier as the price on our date booked was too expensive….. communication was awful. Multiple unanswered emails and fob off phones calls.

When I finally got some answers they admitted to messing up but we’ve ended up having to go 2 days earlier, which means more days off school for my daughter as we wanted half term for most of the days and was going a few days before, now she’s off for a full week so will be fined.

No empathy offered for their mess up. Was basically take the date changes or refund the holiday. No compensation offered except discount off a future holiday. Obviously won’t be booking again via them

February 10, 2025
Unprompted review
Rated 5 out of 5 stars

The customer service is excellent

The customer service is excellent. They take the time to get to know you, and found us the perfect holiday. In our case it was to celebrate my wife’s 40th birthday and they worked with the hotel to make this extra special. We (family of 4) had a fantastic time and our needs were met perfectly, from private transfers to excellent advice on hotel and flights. Highly recommended!

February 15, 2025
Unprompted review
Adored Holidays logo

Reply from Adored Holidays

Thank you for your wonderful review! We’re delighted to hear that you had such a fantastic experience and that we could help make your wife’s 40th birthday celebration extra special. It was our pleasure to ensure every detail was just right for you and your family. Your kind words about our service, from private transfers to hotel and flight recommendations, truly mean a lot. We greatly appreciate your recommendation and look forward to helping you plan your next unforgettable holiday!

Rated 5 out of 5 stars

This is probably our fifth holiday we…

This is probably our fifth holiday we have booked with Adored. Chris as always stepped up and delivered a great package. Very efficient and professional as always, and we cannot wait to book with him again!!

February 25, 2025
Unprompted review
Adored Holidays logo

Reply from Adored Holidays

Wow—five holidays with us! We truly appreciate your loyalty and are thrilled to hear that Chris once again delivered a fantastic experience for you. Your kind words about our efficiency and professionalism mean so much. We can’t wait to help you plan your next adventure!

Rated 5 out of 5 stars

Booked for Dubai

We've been using Chris at Adored Holidays for our family holidays for a few years now, and we’ll definitely be booking with him again. Highly recommended—he offers quick responses, great deals, and any issues have always been resolved without question.

Thanks Chris

February 1, 2025
Unprompted review
Adored Holidays logo

Reply from Adored Holidays

Thank you for your continued trust in us! It’s always a pleasure helping you plan your family holidays, and we’re so pleased to hear that Chris has consistently provided great service and hassle-free support. Your recommendation means a lot, and we look forward to booking many more amazing

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