AdRoll Reviews 

186
TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

We were just charged A$540 for a service we haven’t used in over a year. No active campaigns. No meaningful engagement. And no warning. I’ve reached out to support and was told a refund isn’t p... See more

Rated 1 out of 5 stars

We tried to place ads using Ad Roll and were declined as too adult. We sell men's underwear that may show an exposed rear. Their own blog shows how succesful they were and gave an example to an onli... See more

Rated 1 out of 5 stars

They promote a no minimum ad spend. We wanted to try AdRoll so we scheduled a meeting for our agency with a list of questions sent a day prior. They replied 20 minutes before the meeting canceling due... See more

Rated 1 out of 5 stars

I left them 5 1/2 years ago as their services become outdated. Today, apparently out of financial desperation, they are trying to charge an old card for fake invoices. Stay away from this bankru... See more

Company details

  1. Software Vendor
  2. Media Company

Written by the company

AdRoll is a multi-channel advertising platform built for growth-minded marketers. With powerful AI, flexible campaign tools, and seamless integrations, AdRoll helps mid-sized businesses turn complexity into clarity and clicks into customers. The AdRoll platform delivers full-funnel performance through integrated advertising, cross-channel attribution and audience insights, supporting marketers across industries including ecommerce, technology, financial services, education, and more. For B2B teams, AdRoll ABM extends these capabilities with account-based precision, multi-touch campaigns, and real-time buyer intelligence. Backed by nearly 20 years of data and award-winning support, AdRoll enables marketing teams to advertise smarter, move faster, and achieve more, all from one place.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

186 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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1.6

All reviews

(186)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Check the review first before giving any details to them

They took all my business Informtion just to view a recorded webinar and more over after filling that there was no video available and ideally this information has to be put before asking for any details! My mistake i didnt check the reviews first or else i dont even stay for a minute on this website. well you always learn.

February 8, 2023
Unprompted review
Rated 4 out of 5 stars

Responsive email support

Responsive email support. Unhelpful messages re disallowed ads without explanation and now my account is suspended and I havent even got started .

December 7, 2022
AdRoll logo

Reply from AdRoll

Thank you kindly for sharing the positive experience you're having with our support team!

Rated 1 out of 5 stars

AVOID THESE SCAMMERS

These guys are amateurs. Classic case of the “woke” generation who ban or disprove ads for small businesses that sell legitimate legal products that are available on high street shops. But because it doesn’t fit in their rhetoric they ban and suspend ads but they’re happy to steal money. Please avoid these scam artists. The 5 star reviews on here all fake too, not one has been verified, they’re all fake and done by staff of this scam site. Be careful please.

November 21, 2022
Unprompted review
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Reply from AdRoll

I am really sorry, and I'd love to get you connected with support for help. Please reach out to support@adroll.com.

Rated 4 out of 5 stars

Really helpful guidance

Really helpful guidance from Anna - helped us get our small campaigns in better shape and helped me understand some of the fundamentals of display advertising. As it turns out, after a trial period, AdRoll is probably not yet what we need in terms of an advertising partner. Our small business just doesn't have the audience size yet to make the most of its retargeting. We're now going to explore different platforms to get a better baseline and then look at coming back to AdRoll to focus on retargeting.

November 16, 2022
Unprompted review
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Reply from AdRoll

Thank you so much for your feedback! It's great to learn about your positive experience with Anna.

While we're known for our retargeting technology, AdRoll helps brands reach new target shoppers, too! Check out this blog post for a breakdown of how our Brand Awareness solution works to bring new traffic to your site: https://www.adroll.com/blog/how-to-boost-brand-awareness-with-adroll



Rated 5 out of 5 stars

Great support provided.

Anna is really helpful and efficient. I have gotten so much more from the platform with her help. Always available for questions and happy to help.

November 15, 2022
Unprompted review
AdRoll logo

Reply from AdRoll

Thank you for sharing your positive experience working with Anna!

Rated 5 out of 5 stars

Amazing experience

Amazing experience. I highly recommend.

November 9, 2022
Unprompted review
AdRoll logo

Reply from AdRoll

Thank you for sharing your experience partnering with AdRoll! We appreciate you, and it.

Rated 5 out of 5 stars

Excellent service

Excellent service, solved our problem very carefully. Always getting in touch to inform the procedure of the service. Thank you very much Anna Corso.

June 27, 2022
Unprompted review
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Reply from AdRoll

Thank you so much for sharing your great experience working with Anna! We love our customer success team.

Rated 5 out of 5 stars

We are happy working with Anna and…

We are happy working with Anna and AdRoll. The contact is easy and fast and we always get an extensive feedback on our technical issues. This gives a secure feeling working with AdRoll.
The next step would be to go more into a testing strategy how to win new customers.

April 29, 2022
Unprompted review
AdRoll logo

Reply from AdRoll

Thank you for sharing your experience working with Anna! I also appreciate your helpful feedback.

Rated 1 out of 5 stars

I got to try their service with the…

I got to try their service with the free trial, and without any notice that my free plan has ended, I got charged $228.00! I'm still trying to get a refund!

April 15, 2022
Unprompted review
AdRoll logo

Reply from AdRoll

I am really sorry to hear about your experience. While we do not generally offer refunds, please reach out to support@adroll.com with a description of the issue and to get connected to the right person for assistance.

Rated 5 out of 5 stars

Helpful Staff

My Account manager is Anna, she's great and the support team is very responsive and helpful.

I've had a number of technical issues with the platform (not all resolved), but overall this is a good platform with active support and good reports, and has helped our business.

You'd be hard-pressed to find better value elsewhere.

April 5, 2022
Unprompted review
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Reply from AdRoll

Hi Matt, Thank you for sharing your experience with using AdRoll and working with our customer support team. I really appreciate your feedback.

Rated 2 out of 5 stars

We want to spend money with your co but…

We want to spend money with your co but you don't return our inquiries. Need an acct exec to call us. Have acct with you already - thanks david soble

March 31, 2022
AdRoll logo

Reply from AdRoll

Hi David, I am sorry to learn that you've been experiencing difficulty getting in touch. Please reach out to support@adroll.com with a description of your issue, and we'll get you connected to the right person for help.

Rated 5 out of 5 stars

Definitely a great tool for reaching…

Definitely a great tool for reaching your audience. We are able to capture a lot of web traffic we would miss otherwise on our main platform (Facebook). It's a great platform for retargeting and we'd be throwing away a ton of ad money without it. It's pretty good for the cold traffic too!

February 25, 2022
Rated 1 out of 5 stars

One of the worst customer support I…

One of the worst customer support I have ever faced. Even after 11 days of the ticket, no solution was given. When I contacted them then the reply was "Thanks for waiting! I have checked the ticket. Currently, the agent working on the issue is out of the office."

This is seriously an unprofessional reply.

Due to this, my 322,993 emails have lapsed.

I have faced this type of experience multiple times with adroll.

January 19, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Display Marketing Platform

Adroll, Is totally diffeent platform to promote your brand, it help to keep people returning to your website.

I have tried many paid campaigns like criteo, Sharpspring, but not any one can good as compare with AdRoll.

I will giving you 10 from 10.

January 5, 2022

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