I used guest checkout for a few plugins, among them serum 2. I have yet to receive any download link and only have payment confirmation from PayPal and not from asdrsounds. I have tried contacting the... See more
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See what reviewers are saying
Unfortunately my sample library 2TB HDD died, and along with it were my virtual instruments and sample pack libraries. So I tried re-downloading the sample packs I purchased from ADSR, but I was notif... See more
I had a little download issue where the link to access some software I had purchased through ADSR was not live anymore when a reinstall was required. An e-mail explaining the situation went out and C... See more
Company replied
Being a relatively new customer to buying sounds through ADSR I was very wary. The help I've received from Claire has changed that. She was friendly, understanding, and went the extra mile explaining... See more
Company details
Information provided by various external sources
Synth Presets & Music Production Courses for Massive, FM8, Reaktor, Razor, Zebra, Omnishpere, Kontakt, Absynth
Contact info
Jordan Road, Hong Kong
- adsrsounds.com
4.4
Excellent
331 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very great team with quick…
Very great team with quick communication. Thought i was in an impasse but they solve my issue with less then a day. Don’t hesitate to ask anything they’ll be there for you.
July 4, 2024
Unprompted review
Top quality service
Well impressed with the customer service that ADSR provide. My matter was dealt with quickly, efficiently and professionally. Top marks!! Excellent site, products and team. Great experience all round.
May 21, 2024
Unprompted review
Those guys are incredible!
Those guys are incredible!
ADSR has a huge library of samples and plugins that they have and promote (spoiler: all in high quality, curious and very fun)
Also the customer service is amazing they are very kind and quick!
Great job and great products!! :))
May 17, 2024
Unprompted review
Excellent customer service
Excellent customer service. Quick response and very helpful :)
May 7, 2024
Unprompted review
Customer service at its best
Customer service at its best. The ADSR team addressed a situation I had with a purchase promptly with courtesy and grace (because I overlooked something so simply to fix). Claire and the rest of the team are fantastic. Because of the way I'm treated as a customer, I do not hesitate to recommend ADSR to my friends.
April 5, 2024
Unprompted review
THE BEST!!!
All the best products and if there is an issue they take care of it right away and I mean right away - - - like within hours!!!
March 27, 2024
Unprompted review
Great prices and products
Great prices and products, and great customer service. The few times I have contacted customer service they were always quick to response and very helpful, whether fixing a mistake I made in an order, or even getting a sale extended when there was a problem with the website. Great people!
March 30, 2024
Unprompted review
Excellent products and customer…
Excellent products and customer support! They resolved my licensing issue promptly and with grace. They coordinated with the manufacturer to achieve a fast resolution.
For those of you who haven't checked out ADSR yet, go for it! IMHO, it's worth it!
March 7, 2024
Unprompted review
A "free" plugin was added to my cart while purchasing something completely different
A "free" plugin was added to my cart while purchasing something completely different.
The price showed as $0, so I figured it was some kind of promotional thing, whatever, it's free right? Once I paid for the product I actually wanted, my payment total was COMPLETELY different and I was charged full price for this plugin that 1. was free, 2. I never even added to my cart, and 3. that I never wanted in the first place. What??? I absolutely need a refund, I never wanted the plugin, I haven't downloaded it and I never will. Please reach out to me so I can provide my order #, this needs to be resolved.
Please be careful when buying from this site, this kind of practice is SUPER SCUMMY!
December 26, 2023
Unprompted review
Reply from ADSR
Hi Cullen, sorry this can happen when you leave refresh the page or leave the site and return later with items already in cart. It is by no means intentional. We are of course happy to refund you, just write to our support team at store@adsrsounds.com and let us know.
Customer support
My experience with ADSR is great. I had a issue with a vst plugin. Went to customer support on Web site, submitted a ticket about the issue and not even 3 days later they already resolved the issue. That's what you call valuing your customers.I will be buying more products from ADSR. Thank you.
December 5, 2023
Unprompted review
I forgot I had a subscription
Since I'm not producing music now, I forgot I had a subscription, so they charged me unexpectedly. I asked them for a refund and they did it super fast.
With this kind of response, I won't hesitate subscribing again when I need it.
December 2, 2023
Unprompted review
Top quality experience
Top quality communication and knowledgeable support. Everything I needed I got within a matter of hours almost. Claire was exceptionally attentive and thorough throughout. An absolutely top quality service. And the software's just as good!
September 13, 2023
Unprompted review
Reply from ADSR
Thanks for your kind feedback, it makes our day to read this!
Don't buy courses from adsrsounds.com
purchased Cthulhu Masterclass - Tame the chord & arp monster but has now been deleted.
Only just realised when checking my receipts
September 1, 2023
Unprompted review
Reply from ADSR
Hey Daniel, sorry for our slow reply and your inconvenience.
This course is still available and most likely its just that your links have expired. You can still access it by heading over to https://support.adsrsounds.com/portal/en/home and clicking the speech bubble on the bottom right to start our automated assistant. If you still have issues accessing your purchase get in touch and we'll help get that sorted store@adsrsounds.com
Brilliant Products and Customer Service
This is a hugely competitive sector and the developers that stand out not only make great plugins at great value, but they back it up with excellent customer service. There will always be issues in any business, but it is how you handle those to rectify the situation and keep your customers happy and loyal. ADSR is a fine example of a business that does things properly right to after-sales support. Highly recommended and I will continue to use them and sing their praises.
July 12, 2023
Unprompted review
Good service is the most important…
Good service is the most important feature of any product. ADSR responds quickly, qualified my needs and found a resolution to get their product running great on my new PC. Very impressive
July 27, 2023
Unprompted review
Definitely 5 stars!
Definitely 5 stars!! Claire was very helpful she responded right away and corrected my license issues. I definitely recommend ADSR going forward with my music production.
July 20, 2023
Unprompted review
Very quick and very helpful,and quick…
Very quick and very helpful,and quick resolution.Was able to be back up and running in minute.
July 17, 2023
Unprompted review
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