I used guest checkout for a few plugins, among them serum 2. I have yet to receive any download link and only have payment confirmation from PayPal and not from asdrsounds. I have tried contacting the... See more
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Unfortunately my sample library 2TB HDD died, and along with it were my virtual instruments and sample pack libraries. So I tried re-downloading the sample packs I purchased from ADSR, but I was notif... See more
I had a little download issue where the link to access some software I had purchased through ADSR was not live anymore when a reinstall was required. An e-mail explaining the situation went out and C... See more
Company replied
Being a relatively new customer to buying sounds through ADSR I was very wary. The help I've received from Claire has changed that. She was friendly, understanding, and went the extra mile explaining... See more
Company details
Information provided by various external sources
Synth Presets & Music Production Courses for Massive, FM8, Reaktor, Razor, Zebra, Omnishpere, Kontakt, Absynth
Contact info
Jordan Road, Hong Kong
- adsrsounds.com
Hasn’t replied to negative reviews
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Top notch customer service!
I've bought a lot of plugins and sample packs from ADSR as they are competitive and the freebies are always a plus. But they especially excel with their great customer service, always really helpful and they will go the extra mile to satisfy their customers.
I love ADSR
I love ADSR! Always great prices on awesome sounds! And when I forget to download stuff in time, they will always send it again within the hour to make sure I get my downloads! Love it! Great customer service is key to a great business!
Had some issues of my own fault
Had some issues of my own fault. Claire from ADSR took care of everything. Great sounds
Great products and technical support!
Good Customer Service
Quick and accommodating customer service. Cheers!
Good sound and Good service
Good sound and Good service. I accidently bought same sample pack twice, they help me for get a refund. Thanks. Also, I'm satisfied with adsr sample manager. It's easy and nice.
Wonderful customer service
Wonderful customer service! Made sure my problems with the software had been fixed and overall great experience with Claire and her awesome customer service. I will never have to doubt about buying products with ADSR in the future.
Excellent Help from ADSR Support
Being a relatively new customer to buying sounds through ADSR I was very wary. The help I've received from Claire has changed that. She was friendly, understanding, and went the extra mile explaining things and contacting an equally friendly sound producer. Because of Claire I will hesitate to buy sounds from ADSR in the future. She deserves praise.
Great service, great product
Fast and courteous customer service when having to transfer the VST to a new machine. (DB-33) the VST itself is a fantastic product. I will go here for my next VST purchase.
Customer service is great ,,,,their…
Customer service is great ,,,,their products are awesome....whenever I have a question adsr gets rite back to me with an answer.....s t goodman
After a bit of confusion leading to me…
After a bit of confusion leading to me paying for a plugin I didn't intend to, I immediately emailed customer service with my order number and an explanation of what had happened. I woke the next morning to an email from Claire who had already fixed the problem and started the refund process and my refund came into my account later that night. I couldn't really ask for a better experience!
ADSR Great Products Great Customer…
ADSR Great Products Great Customer Service
I find myself returning to ADSR time and again for the wealth of products they have available that help my music production. But it's not just the products, it's also the people behind it. If I need support, they are quick to respond. I've particularly dealt with Shawn for awhile now and it's like just talking to a friend when you need help. Go indulge yourself when you visit their website.
Excellent service.
ADSR is wonderful to do business with
ADSR is wonderful to do business with. I had a problem with one of my programs and the lovely Claire guided me through it immediately. It's products and support like this that makes people want to come back again and again! Thank you :)
Great customer support
Very kind and fast support. I am happy to be an ADSR customer!
Great customer support
Great customer support! Had an issue loading one of their products and I had Shawn sort me out within hours. Super happy with their products
Great Service / Huge Selection
Competitive pricing, big selection of plugins and sounds! Plus they're customer service is fast and efficient, if you do happen to need em! Thanks again Claire!
You're so sweet in the way you serve…
You're so sweet in the way you serve your customers. Thank you very much.
These guys are great
These guys are great. They answer emails very quickly and fix any problems with products and accounts.
I use them for my music production needs all the time.
Great customer service
The ADSR online purchasing system is very reliable, and easy to negotiate.
Prices are extremely competitive. Products are described clearly, and cusomer service is prompt and very helpful.
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