Excellent service once again just lag time in app from 4G LTE system on a 5G phone from AT&T again!!
Company replied
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See what reviewers are saying
The service is a tremendous help especially with finances these days. One thing I think would also help would be to either break up payments into a couple transactions, or push out payments further.
Company replied
Representatives on the phone were friendly, polite, and very helpful. I appreciate being treated like a person and not a number. I know that doesn't sound important but in my opinion it reflects the... See more
Company replied
Your employees are always great with customer service...very informative and explain everything about my loans. ..treat me like new customer everytime 🙂 thorough in they're job everytime
Company replied
Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
3709 E. Lincoln Way, Ste. E8, 82001, Cheyenne, WY, United States
- 307-632-0389
4.8
Excellent
102 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Always helpful
Always helpful, reliable and concise service. Thank you for your help.
March 11, 2020
Unprompted review
I recommend Advance America
I am always treated respectfully and efficiently by staff employees. I will recommend Advance America to all. You are the best!
March 4, 2020
Unprompted review
I like going there and getting help…
I like going there and getting help when o need it.
February 23, 2020
Unprompted review
It was our first time and Christy did…
It was our first time and Christy did an amazing job she explained everything to us. We were recommended by our daughter. Yes we will take out another loan. The customer service was a 10 and plus.
Thank you
Robert Vickers
February 17, 2020
Unprompted review
Friendly yet very professional staff.
February 9, 2020
Unprompted review
Customer service
The customer service is personal and friendly. The employees are knowledgeable and always helpful
December 25, 2019
Unprompted review
Awesome job
Awesome job nice people and knowing what they are doing. They are very friendly
December 24, 2019
Unprompted review
It's good to be able to borrow quickly
It's good to be able to borrow quickly. It's costly in terms of interest however, so use caution.
December 11, 2019
Unprompted review
Christina did a great job and helped me…
Christina did a great job and helped me with anything I needed!
October 5, 2019
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I would have given a higher star
I would have given a higher star. But the last couple of times trying to pay bills is a problem with CenturyLink. I was able but lately it is not going through. I really liked being able to do all my bills there. Saved me time.
September 8, 2019
Unprompted review
Reply from Advance America - Cheyenne - 3709 E. Lincoln Way, Ste. E8
Your comments are important to our business and relationship. Advance America would like to know more about this situation, please call 888-310-4238.
It was ok expriance
December 5, 2017
Unprompted review
Reply from Advance America - Cheyenne - 3709 E. Lincoln Way, Ste. E8
Thank you for your comments regarding our service. Advance America values your opinion and will have someone contact you in the next two business days to discuss your concerns.
The process is easy to understand and …
The process is easy to understand and fast cash when you need it. Thank You! Donald Smith
September 21, 2017
Unprompted review
Staff is fantastic!
July 20, 2017
Unprompted review
Awesome crew
They know me by name and Justin is so very polite every time I go in there. He is very helpful and knowledgeable about the products/services they provide. Kellie is super friendly as well and this is the only location I visit simply because of the employees.
May 23, 2017
Unprompted review
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